Jeremy Sanchez

I was billed for two services where the work had not been completed. I noticed that what I was quoted on my text that I approved the work and what I was billed were different. Jeremy figured out what had hap completed. I noticed that what I was quoted on my text that I approved the work and what I was billed were different. Jeremy figured out what had happened and went to the mechanic to get the work done. More

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Purchased my car in 2018. I have always had it serviced here. They back up their assessments with proof and ensure the car is running at max capacity when you leave their shop I have always had it serviced here. They back up their assessments with proof and ensure the car is running at max capacity when you leave their shop. Will continue to have my car serviced here. Jeremy is the reason why. More

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Arrived at my appointment on time and was in and out. Great staff. Took time to answer all questions and very efficient. Great staff. Took time to answer all questions and very efficient. More

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Made an immediate appointment with McGrath & brought car in the same day. Service was great. in the same day. Service was great. More

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Couple years ago my button which starts the car died. I was charged $200 for diagnostics to see if warranty covers part. It was covered, service mgr refused to credit it. After waisting lot of time maki I was charged $200 for diagnostics to see if warranty covers part. It was covered, service mgr refused to credit it. After waisting lot of time making call Honda agreede to refund, check must be in the mail, havn`t received. Also be careful buying extended, I`m paying $600+ per year. I`m in year 4, not even oil change or tire rotation is covered. Been waiting for reply on what`s covered, but even a simple question like that is taking all day to answer. They told me not to worry their "team" is working on reply. More

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Great service from knowledgeable technicians . I have confidence in the quality of service rendered. In a minimal amount of time waiting I have confidence in the quality of service rendered. In a minimal amount of time waiting More

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Another amazing experience purchasing a Honda from McGrath City Honda. This time a 2024 Honda Ridgeline. Special thanks sales team Ray and Marcus and everyone involved for making it happen. Thank You McGrath City Honda. This time a 2024 Honda Ridgeline. Special thanks sales team Ray and Marcus and everyone involved for making it happen. Thank You. I’m rating my experience at A++. Nice facility, good coffee and Wi-Fi. Friendly, knowledgeable and always willing to help staff in all departments. Like the commercial says “ When you do the math you will choose McGrath “ but remember to ask for Ray and Marcus at sales when purchasing your next new Honda. More

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This service department is the worst! ALFONSO RODRIGUEZ is a thief! My mother took her vehicle, a 2023, for a recall and oil change. ALFONSO took advantage of the language barrier and cha ALFONSO RODRIGUEZ is a thief! My mother took her vehicle, a 2023, for a recall and oil change. ALFONSO took advantage of the language barrier and charged her when she wasn't suppose to be charge a penny for any of this. He added charges to her bill without her consent. I called the location to speak to JEREMY SANCHEZ and it's been two days and still haven't heard back from him. STAY AWAY FROM THIS LOCATION THEY ONLY CARE ABOUT MAKING MONEY IN THEIR OWN POCKETS AND NOT IN THE BEST INTEREST OF THE CUSTOMER! I spoke to ALFONSO and he lied and said she had agreed which she didn't. He was the one who tried to charge her the entire process when he knows he wasn’t suppose to. This isn’t the first time they try to charge her when she should not pay anything for 2 years! Worst location to visit please stay away. I will be filing a formal complaint! Update: 2/13/24 I waited over 24 hours for a call from the Sales manager JEREMY and now also the General Manager LUIS and I have not heard back. It seems as though sales stats are more important than the customer service they offer. They really do not care whatsoever about the customers nor the service they provide. PLEASE AVOID THIS PLACE AT ALL COST! More

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Amazing Honda dealership the sales people and all the employees are so knowledgeable about everything and they make you feel so welcome I had some work done on my truck and it was going to take a few day employees are so knowledgeable about everything and they make you feel so welcome I had some work done on my truck and it was going to take a few days to be worked on and they gave me a loaner I was so happy the way they all took care of me thank you Honda for everything you did More

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Worse experience ever. Service manager Jeremy was a complete jerk. Lack of customer etiquette. He stated to me verbatim.. you bought a used car its not going to be perfect. Service manager Jeremy was a complete jerk. Lack of customer etiquette. He stated to me verbatim.. you bought a used car its not going to be perfect. More

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