Jermaine Brodie | Page 2

4th BMW purchased from Leith and it was easy Purchasing a new car from Leith is a pleasure. We test drove multiple models with Barry Frucht, who explained all features and helped us select a vehi Purchasing a new car from Leith is a pleasure. We test drove multiple models with Barry Frucht, who explained all features and helped us select a vehicle with options that best suited our preferences. Interactions with the entire Leith team were professional and friendly. Final pricing was fair. More

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Poor quality work While our sales experience with Leith was excellent, the service we have received on our cars since then has been sub-standard. Critical work has been While our sales experience with Leith was excellent, the service we have received on our cars since then has been sub-standard. Critical work has been missed, one of our cars suffered damage - in short, given the prices that BMW charges for maintenance, the value that we have received has not lived up to those prices. Moreover, a call to the service manager to discuss these issues went unreturned. I can say that they are far superior to the old Performance BMW (now BMW Southport), but only because Performance was an unmitigated disaster. I believe you can do better elsewhere for service on your BMW. More

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Do yourself a favor.. I had an excellent and seamless experience working with Grant! Everything was done over the phone and he had all paperwork prepared when I arrived. He I had an excellent and seamless experience working with Grant! Everything was done over the phone and he had all paperwork prepared when I arrived. He also was able to get what I felt was a great deal on a brand new X1. Doing business with Leith is always a pleasure, whether it's sales or service, and I look forward to being a customer for a long time. More

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Leith BMW is like family I worked with Ales to get my 2016 BMW 320i, and let me tell you, he is absolutely amazing. Such a kind and warm personality. He made me feel completel I worked with Ales to get my 2016 BMW 320i, and let me tell you, he is absolutely amazing. Such a kind and warm personality. He made me feel completely secure while purchasing my first vehicle. I could not be ore satisfied. Further, Coleen is absolutely lovely. She made the financing process feel easy and understandable. Lastly, Jermaine is a wonderful man. When I noticed that the turn signal of my vehicle was snapped, he, Juan, and Ales made me feel at ease and confident that my vehicle would be fixed promptly and expertly. They have found a lifelong customer in me. More

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Terrible service experience. I recently bought a 2008 M3 (not from Leith BMW) that needed some service upon purchase for long cranking time. I don't know if this whole fiasco was I recently bought a 2008 M3 (not from Leith BMW) that needed some service upon purchase for long cranking time. I don't know if this whole fiasco was because I didn't purchase the car from Leith BMW and they don't like working on cars that they don't sell, or if I just had a bad experience. My service advisor was Jermaine Brodie. The car was brought in on a Thursday morning, and I was assured that it would be in the service bay by 1:00 that afternoon. Fast forward to 6:30, and I get a text message (not a phone call) from Jermaine stating that they had fallen behind, and that he wanted a different service tech to look at the car, so it wouldn't even get started on until Friday. I texted back to tell him that was fine and asked him politely to keep me updated. Therein lies my main complaint: other than that initial text and a few later the next week, I had ZERO communication from Jermaine about the status of the repairs on my car unless I called him at his desk out of frustration. Most of the time, he wasn't even at his desk to answer the calls, so I had to dial the main service number and ask the service receptionist to go and find him and put him on the phone. This was very frustrating, as I had no idea what was going on with the car for the better part of two weeks. That's my next complaint. What was supposed to take a maximum of two or three days turned into almost two weeks, during which I had to get a rental car and extend the rental period twice. This was because I was promised twice that the car was being worked on and would be ready soon. They had to order a new fuel pump and wait over the weekend for it to be delivered, and when it finally was delivered, the service tech called out sick. My final and most troubling complaint is that the repairs they did didn't even solve the problem I had come in with, which was an excessively long crank. Not only is the car still doing this, it now shows a "Service Engine Soon" light. It's almost as if they didn't do any kind of diagnostics on it at all, and simply decided to replace the most expensive part they could think of. All this from BMW, who touts themselves as a higher-end luxury brand. I might half expect this kind of treatment from a rural Honda dealership, but not a BMW dealership in the state capital. Overall, my experience was very disappointing and frustrating, and I would not recommend this dealership for service or repairs to anyone, particularly if you bought your car at a different dealership. More

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Great experience Grant went above and beyond when it came to making me and my wife comfortable with our purchase everything was top of the line no pressure overall ver Grant went above and beyond when it came to making me and my wife comfortable with our purchase everything was top of the line no pressure overall very good experience More

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Kent Beard and Leith We recently bought one BMW and leased another from Leith, and we dealt with them for two reasons. First, Kent Beard has been a friend for years, we de We recently bought one BMW and leased another from Leith, and we dealt with them for two reasons. First, Kent Beard has been a friend for years, we dealt with him at another dealership and were thrilled to see him just a few miles from us. He is personable, patient (yes, we tend to have a lot of questions!), and he knows his stuff inside out. Most importantly, he is an EXCELLENT communicator, you can easily reach him and get rapid responses by text - phone - email every single time! Next, we love Leith Service. We have trusted our vehicles to them for years, Jermaine is my usual contact and he makes it easy. The work is on the money, they try their best to make it as convenient as possible. A really good team at Leith. More

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My first BMW experience! I know John, from my previous job. He was always very friendly and easy to talk to. I mentioned to him once, that I would be buying a car soon and had I know John, from my previous job. He was always very friendly and easy to talk to. I mentioned to him once, that I would be buying a car soon and had been interested in a BMW. He talked to me about the car and the maintanence of the vehichle. I just recently decided to purchase a 330i. I purposely looked for John by contacting a former coworker, from where I first met John. He told me where the dealership was located. When I walked in the door, I walked up to John and said, "I bet you don't know who I am?" He shook my hand and said, with a pleasant smile, "Of course I do!" The buying experience was great! More

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Compelling Customer Service Experience Please pass along a huge thank you to Service Consultant Jermaine Brodie. Jermaine provided a very compelling outstanding customer service experience Please pass along a huge thank you to Service Consultant Jermaine Brodie. Jermaine provided a very compelling outstanding customer service experience to me this past Saturday May 20th. I appreciate all that he did for me and can't thank him enough. His knowledge, professionalism, approachability, welcoming demeanor, friendliness and overall genuine concern and receptiveness to the things I spoke to him about were fantastic. Jermaine took the time to listen to some concerns I had about a previous experience I had approx a year ago at Leith. I can't thank him enough for all that he did for me once again. He represents your brand, organization and team in a high manner. Thanks again Jermaine, greatly appreciate everything. Have a great week. Phil More

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Best Dealership around!! John Draz, and the entire team at Leith BMW have exceeded all my expectations. Not only did they help me with a situation I was in, but got me out of John Draz, and the entire team at Leith BMW have exceeded all my expectations. Not only did they help me with a situation I was in, but got me out of that situation and into a new beautiful 535i. I am extremely grateful for their help. John is a great man. He listens to your needs and concerns and at no point pressures you. He wants you to make the right decision for you. He will continue to get my business for years to come. The entire team at Leith is warm, friendly and they care about their customers. I'm beyond impressed. More

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