Jerry Williams
Jerry Williams at Tom Wood Subaru
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Jerry Williams | Page 6

Service Manager

Tom Wood Subaru

3300 E 96th St
Indianapolis, IN 46240

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4.6
72 Reviews
4.6

72 Reviews

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72 Reviews of Jerry Williams

April 07, 2020

Dealership Rating
Employee Rating

Battery on 2015 Subaru died , three different occasions within a three week period. AAA was called each time for service. Decided to put in new battery at dealership only to be told battery showed ok and t More

by H296
Recommend Dealer
No

Other Employees Tagged: Scott Reckley

May 05, 2020

Tom Wood Subaru responded

I'm very sorry to hear about the issues you've been experiencing with your vehicle. I would be happy to look into this for you to ensure that your concerns are addressed. Without your name I won't be able to find your contact information, so don't hesitate to give me a call. Thank you, Jerry Williams - Service Manager - (317) 705-7024

May 05, 2020

H296 responded

And the update did not fix the problem . Another dead battery , put the battery charge on, charged enough for a 1/2 hr. trip back to Subaru to insist on a new battery. As soon as I began to explain what I was dealing with , the service guy began to talk over me. It would be good customer service to listen first . End result was a new battery installed. Hoping now the alternator is good and not draining the battery. Trusting not having to make multiple trips to this Subaru because issues not fixed the first time .

March 11, 2020

Dealership Rating
Employee Rating

I have complete trust and faith in the service department at tom wood Subaru. I like the detailed report that is provided when bringing vehicle in for servive. More

by Lee Normandie
Recommend Dealer
Yes
Mar 12, 2020

Tom Wood Subaru responded

Lee, thank you for taking the time to leave Tom Wood Subaru a five-star review! We're so glad to hear that our team took care of you. See you next time!

March 11, 2020

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Employee Rating

I couldn't be happier I brought my Forester in for two recalls Friday morning, and had planned to wait for it, but the recalls would have taken too long to fix, and there w More

by ALLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TODD VONBLON, J. GINDER AND BRANDON

Mar 12, 2020

Tom Wood Subaru responded

Thank you for taking the time to leave Tom Wood Subaru such a great review, Allie! We are happy to hear that our team fixed your Subaru Forester's recalls and got you back on the road. All of us are looking forward to working with you at your next visit!

March 02, 2020

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Employee Rating

Excellent service, knowledge staff. Mike did a great job helping us find the legacy we were looking. Purchase process was open, honest, and transparent. Finance department moved exceptionally fast, which w More

by Lehines
Recommend Dealer
Yes

Other Employees Tagged: Mike Danielson

Mar 02, 2020

Tom Wood Subaru responded

Thank you for the review! Providing our customers with knowledgeable service is always the goal for us here at Tom Wood Subaru, and it means a lot to know that Mike took good care of you. We hope to see you again down the road!

February 04, 2020

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Employee Rating

Purchased a gently used car Mike was very friendly and knowledgeable. He answered all of our questions with the ease of someone who knows his product inside and out. Safety and More

by nonna62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Danielson

Feb 04, 2020

Tom Wood Subaru responded

Thank you for the 5-star review! We are so glad Mike and Jerry provided knowledgeable and helpful service for you here at Tom Wood Subaru. We will be sure to let them know that you appreciate their help! Enjoy your Subaru Legacy!

January 26, 2020

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Employee Rating

Such wonderful people. Everyone was so friendly & helpful. Maxx in finance really worked hard for my son so he could get the car of his dreams More

by mary.arthurs
Recommend Dealer
Yes

Other Employees Tagged: Mike Danielson , CHRISS CHEATHAM, Max in financing is the bomb

Jan 27, 2020

Tom Wood Subaru responded

Our job is to help you get what you want, Mary. It's great to know we were successful. We hope your son is enjoying his new car! Stop by again soon and let us know how things are going.

December 27, 2019

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Employee Rating

6,000 mi service for my Forester. No appointment and it was done in 45 min. Waiting area is comfortable and service techs keep you informed. Great experience More

by DaveW
Recommend Dealer
Yes
Dec 30, 2019

Tom Wood Subaru responded

We appreciate your positive comments regarding our Service Department! We hope we've made a friend-and a permanent customer-in you. Thanks again, Dave!

December 11, 2019

Dealership Rating
Employee Rating

Perfection I have had my '16 Forester serviced at Tom Wood for the factory recommended intervals, & any other service as well. The service pros are fast and flaw More

by Sockmonkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: BILL VICKERY , Vic Guteriez

Dec 12, 2019

Tom Wood Subaru responded

We do love positive reviews. It’s good to know you’re pleased with the work of our Service Department. If you need us again, remember, you can schedule service online through our website.

November 28, 2019

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Employee Rating

New Vehicle Purchase Lou was great to work with when purchasing my new vehicle. He was friendly, knowledgeable and answered all questions quickly. I’d work with him again More

by BrentD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Reckley , LOU CAVALLARI

Nov 29, 2019

Tom Wood Subaru responded

We are glad to have Lou, he is a great part of our team! We are so pleased to hear your feedback & thank you for shopping with us, here at Tom Wood Subaru!

October 20, 2019

Dealership Rating

Jamie was awesome! Jamie was great and got us a good deal on our trade in and kept the process simple. He is very clear on what to expect out of your new car and we enjo More

by Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Saddler, Josh Boyd

Oct 21, 2019

Tom Wood Subaru responded

Thanks for the review! It's our job to help you through the new vehicle process and we're glad it was a pleasant one. Let us know if you need anything else! Thanks again!

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