Jesse Corralejo

Envision Ford of Oxnard responded

Thank you for taking the time to share your concerns. We’re very sorry to hear about your experience and understand why you feel frustrated. Trade-in values can vary based on multiple factors at the time of appraisal, including vehicle history reports, ownership history, market conditions, and how a vehicle is ultimately reconditioned or wholesaled versus retailed. That said, we never want a customer to feel misled or uncomfortable with the process. Your feedback is important, and we take allegations of miscommunication or misinformation seriously. We would appreciate the opportunity to review the appraisal details, vehicle history, and timeline more closely to ensure everything was handled appropriately and transparently.

Envision Ford of Oxnard responded

Thank you for your continued loyalty and for sharing your experience with us. We truly appreciate your trust in our dealership over the years—purchasing 8 to 10 trucks is no small compliment. We’re glad to hear everything went well, and we look forward to assisting you again whenever you’re ready for your next one down the road.

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re glad to hear our professional sales team made your experience a positive one. Your recommendation truly means a lot to us. Thank you for choosing Envision Ford—we look forward to assisting you again in the future! — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you so much for the kind words! We truly appreciate your respect and are glad to hear you received great customer service and had no issues during your visit. That’s exactly the experience we strive to provide. Thank you for choosing us—we look forward to seeing you again! — Ford of Oxnard Team