Always great service and friendly people.
Only place I take.my vehicle and where I plan to buy my next one.
Only place I take.my vehicle and where I plan to buy my next one.
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by jfielder16
Verified Customer
Verified Customer
Service Price Transparency
The dealership is very nice for a customer who are
waiting for their car I think it’s excellent
waiting for their car I think it’s excellent
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by littlebull59
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2026 -
Honda of Fort Worth responded
Thank you for the wonderful feedback! We're thrilled you had an excellent experience while waiting. Creating a comfortable environment for our customers is something we take great pride in. We look forward to serving you again!
Service completed in a timely matter and very
professional follow up was requested thank you
professional follow up was requested thank you
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by Castbcs
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Honda of Fort Worth responded
Thank you for your positive feedback about our timely service and professional follow-up. We appreciate you taking the time to share your experience with Honda of Fort Worth.
Strongly satisfied of the kind of service.
Satisfied as well of the service at waiting room.
Anyway everything was done fast. I will recommend anyone to go to Honda of Fort Worth.
Satisfied as well of the service at waiting room.
Anyway everything was done fast. I will recommend anyone to go to Honda of Fort Worth.
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by sneduc
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2026 -
Honda of Fort Worth responded
Thank you for your satisfaction with our service and waiting room experience! We're thrilled you found everything efficient and appreciate your recommendation of Honda of Fort Worth. Your positive feedback means a lot to us, and we look forward to serving you again.
Great customer service from everyone involved.
Very friendly atmosphere from the service provider from start to finish.
Very friendly atmosphere from the service provider from start to finish.
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by CHRIS.ALSTON1
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2026 -
Honda of Fort Worth responded
We are delighted to hear about your wonderful experience with our team. Your kind words about the exceptional customer service and welcoming environment mean so much to us. It's fantastic to know that our service team created such a positive atmosphere throughout your entire visit. We truly appreciate customers like you who take the time to share their positive experiences, and we look forward to continuing to provide you with the same high level of service in the future.
Jesse was fantastic and super helpful with everything!
We will definitely be working with him and Honda of Fort Worth again in the future!
We will definitely be working with him and Honda of Fort Worth again in the future!
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by BRASHER.DANIELLE
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Honda of Fort Worth responded
We are overjoyed to hear about your wonderful experience with our team! It sounds like you received outstanding service and felt well taken care of throughout your visit. Your feedback about the helpfulness you experienced means so much to us, and we truly appreciate you taking the time to share your positive thoughts. We look forward to serving you again and continuing to provide the same level of excellent service that made your experience so great.
Great job and hardly no wait time.
Thanks and price was no problem at all.
Thanks and price was no problem at all.
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by eugenecarlaann@hotmail.com
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2026 -
Honda of Fort Worth responded
Thank you for your positive feedback! We're thrilled you had minimal wait time and were satisfied with our pricing. We appreciate your business and look forward to serving you again at Honda of Fort Worth.
They always do a good job and are helpful.
Jesse is very helpful and friendly.
Jesse is very helpful and friendly.
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by BLANKENBEV
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2026 -
Honda of Fort Worth responded
Thank you for recognizing our team's commitment to quality service! We're delighted you've experienced the friendly, helpful support we strive to deliver. We appreciate you sharing your positive experience with us.
Timely
Service area was Clean
Love the waiting
area
Service was fabulous
Car wash was a bonus
area
Service was fabulous
Car wash was a bonus
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by TALKIN2TK
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2026 -
Honda of Fort Worth responded
We are utterly delighted to hear about your wonderful experience with us! Your feedback about our prompt service timing and clean service area really means a lot to our team. We're so pleased that you enjoyed the comfortable waiting area and found our service to be exceptional. It's fantastic that the complimentary car wash added extra value to your visit. Your positive words motivate us to continue delivering the high-quality service experience that our customers deserve. We truly appreciate you taking the time to share your thoughts!
AVOID this dealership!
I strongly advise caution when considering this dealership’s service department. What should have been a straightforward recall repair resulted in ov
I strongly advise caution when considering this dealership’s service department. What should have been a straightforward recall repair resulted in over seven visits. My vehicle was returned with a fuel leak—an issue that took more than three months to properly diagnose and address. This repair only moved forward after I repeatedly followed up with detailed images and documentation to prove that something was wrong, as there was a persistent fuel smell. During the course of repairs, they also lacked professionalism as the back seat was stained all over and seat belt buckles were scraped. I promptly reported this, supported by images, to the service managers upon picking up the vehicle. However, the matter was neither acknowledged nor resolved. Communication throughout this process was extremely disappointing. Although a mobile number was provided for follow-ups, my messages were consistently left unanswered. In-person interactions were equally frustrating—despite maintaining a respectful and polite tone, I was met with defensiveness from the service manager, who appeared more focused on shifting blame to the customer than resolving the issues. Eventually, I had to involve my attorney who reached out to the General Manager, Greg Besson, who initially expressed willingness to offer compensation. Unfortunately, his communication ceased shortly thereafter, and no resolution was provided despite multiple follow-ups. This experience has been deeply disappointing. I have never encountered such difficulty with a recall-related service until this situation involving Honda’s fuel pump recall. Had I known the extent of the complications and lack of accountability at this dealership, I would have chosen a different location where customer care is a priority. If you are considering bringing your vehicle here for service, I recommend exploring other dealerships that demonstrate more professionalism, seriousness and respect for their customers as well as their vehicles.
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by Jose C
Oct 24, 2025 -
Honda of Fort Worth responded
We are sorry to hear that you feel this way about your recent service experience and we understand your frustration. Your experience falls short of the professional standards we strive to maintain and your feedback helps us identify areas where we can work to improve our service delivery and customer communication. Please reach out to Bryan Byrd at Bbyrd@hondaoffortworth.com so we can discuss your concerns further and work toward a resolution.
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