Jessica Ramirez

Excellent customer service. Friendly and transparent staff. They were patient pretty fast process..would buy again from them. Friendly and transparent staff. They were patient pretty fast process..would buy again from them. More

by monmax1212 Verified Customer Verified Customer

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Poor communication, price changed after quoted monthly rate sold me a vehicle with an active fire recall and a crack in the windshield rate sold me a vehicle with an active fire recall and a crack in the windshield More

by irishlass1414 Verified Customer Verified Customer

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The staff at Lorenzo Nissan were incredibly welcoming and professional, especially Jessica. They listened to our needs without any sales pressure. Every team member was knowledgeable and answered all our que professional, especially Jessica. They listened to our needs without any sales pressure. Every team member was knowledgeable and answered all our questions. The negotiation was transparent and the paperwork was very fast. Their genuine kindness made the entire process truly pleasant. We are very happy with our new vehicle and the service. More

by Mayi48 Verified Customer Verified Customer

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Not Trustworthy — Broken Promises Regarding EV Tax Credit In September 2025, we were shopping for an electric vehicle to replace an aging gas car. Our goals were to reduce our reliance on fluctuating Credit In September 2025, we were shopping for an electric vehicle to replace an aging gas car. Our goals were to reduce our reliance on fluctuating gas prices and to take advantage of the expiring federal clean vehicle tax credit. Because claiming the credit requires specific documentation from the dealership, we limited our search to well-established and reputable dealers. Lorenzo Nissan advertised a low-mileage 2023 Chevrolet Bolt EV. Before visiting, I contacted their online sales team and specifically asked whether they could provide the required paperwork for the federal tax credit. I was assured that they could. During our test drive, I asked the salesperson (Jenny) the same question and received the same confirmation. Based on these assurances, we chose Lorenzo Nissan over another dealership offering a similar vehicle. Lorenzo Nissan also offered what seemed to be a reasonable trade-in value, purchase price, and financing. While completing the paperwork, I again asked the finance manager (Hassan)—who prepared the contract—whether I would receive everything needed to claim the tax credit. He confirmed that I would have all the required forms and information for my tax return. After the purchase, I attempted multiple times to contact the dealership’s finance department to request a copy of the Clean Vehicle Sales Report, which I later learned is required to claim the credit. My calls, emails, and messages went unanswered. A few weeks later, I stopped by the dealership in person and spoke with the finance representative who handled our purchase. He told me that the Clean Vehicle Sales Report is typically filed through their accounting department and gave me another copy of the sales receipt. No additional documentation was provided. When I later filed my tax return, I entered all required information—VIN, purchase price, and dates—and initially it appeared that I qualified for the full $4,000 credit. However, the following day my return was rejected because the VIN had not been registered with the IRS. Once again, my attempts to contact the dealership were ignored. I ultimately returned to the dealership and spoke with the receptionist, who informed me that Lorenzo Nissan does not participate in the clean vehicle tax credit program and that management should never have told me otherwise. She confirmed this with someone from accounting. At that point, I was told there was nothing they would do, despite the repeated assurances made before and during the sale. As a result, I lost a $4,000 tax credit due entirely to incorrect information and broken promises from Lorenzo Nissan. This experience was extremely frustrating and disappointing. If you choose to do business with Lorenzo Nissan, I strongly recommend getting everything in writing and not relying on verbal assurances—especially regarding tax credits or other incentives. More

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Great service, carlos is the best. Very friendly and professional. Quick and easy. Very fast Very friendly and professional. Quick and easy. Very fast More

by l.christ44 Verified Customer Verified Customer

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My car list price is fifteen thousand but they gave me eight thousand. And other dealership , the same car give me thirty five thousand. I think this is the same, but just give me the 39000 and I lost ove eight thousand. And other dealership , the same car give me thirty five thousand. I think this is the same, but just give me the 39000 and I lost over the $12000. More

by rafi_laven Verified Customer Verified Customer

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I felt very well taken care of, with friendly and cordial treatment, and they are very efficient. treatment, and they are very efficient. More

by MOWI5350 Verified Customer Verified Customer

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Amazing Was very pleasant, super fast and always with the best attitude Was very pleasant, super fast and always with the best attitude , clearly information best attitude Was very pleasant, super fast and always with the best attitude , clearly information More

by kvargas1717 Verified Customer Verified Customer

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I came in for a oil change and junior was very helpful. Thank you for making it easy Thank you for making it easy More

by RUBENISAAC06 Verified Customer Verified Customer

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Ive been trying to reach service and finance 6 times. .I get no call back..the car is horrible service light constantly on..and 5k added on the invoice..snuck in .I get no call back..the car is horrible service light constantly on..and 5k added on the invoice..snuck in More

by beingfitat50 Verified Customer Verified Customer

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