Jim Anderson

Germain Volvo Cars North Hills responded

We thank you for your continued business and positive feedback. Our team works hard to ensure our guests receive only the est care. Best Regards, Brandon Collins General Manager

Germain Volvo Cars North Hills responded

Thank you for your business and positive feedback. We are so happy you enjoyed a 5-star experience with our team. Best Regards, Brandon Collins General Manager

Germain Volvo Cars North Hills responded

Thank you for your kind feedback! We're delighted to hear our Parts and Service teams have consistently provided responsive, courteous service while keeping you informed every step of the way. We appreciate your continued trust and look forward to serving you again! Best Regards, Brandon Collins General Manager

Germain Volvo Cars North Hills responded

We appreciate your 5-star rating for Kevin! Thank you for taking a moment to tell everyone what makes him stand out. We wish you many happy journeys in your previously loved Volvo. Best Regards, Brandon Collins General Manager

Germain Volvo Cars North Hills responded

Thank you for taking the time to share your feedback. I'm very sorry to read about your experience, as it does not reflect the level of service or professionalism we strive to provide. Unfortunately, we don't have enough information from your review to identify your visit or investigate what occurred. I would appreciate the opportunity to learn more about your experience, including the concerns you raised regarding the inspection, the damage to your vehicle, and the communication surrounding the repair. Please contact me directly at your convenience so I can review the details with our team and determine exactly what happened. We take concerns like yours seriously and welcome the opportunity to address them. Thank you, and I hope to hear from you soon. Best Regards, Brandon Collins General Manager (724) 940-3402 bcollins@germaincars.com

Germain Volvo Cars North Hills responded

Thank you for sharing your feedback. We understand your frustration and appreciate you bringing this matter to our attention. We’re sorry to hear the concern has continued after your recent visit, and we appreciate the opportunity to reevaluate your vehicle and work toward a resolution. Our team will continue to investigate the issue and provide updates throughout the process. We appreciate your patience and look forward to assisting you. Best Regards, Brandon Collins General Manager

Germain Volvo Cars North Hills responded

Thank you for your feedback and for recognizing our team’s commitment to providing great service. We appreciate you bringing your concerns regarding the condition of our loaner vehicles to our attention. We will share this with our team as we continue working to improve every aspect of the customer experience. We appreciate your business and look forward to serving you again. Best Regards, Brandon Collins General Manager

Germain Volvo Cars North Hills responded

Thank you for your wonderful feedback! We were so happy to read that you had a great experience and noticed our team's effort. Providing exceptional service is our top priority. Best Regards, Brandon Collins General Manager

Germain Volvo Cars North Hills responded

Thank you! Our team is delighted to know your visit reflected the quality, respect, and courtesy we are dedicated to delivering. We truly appreciate your feedback and the opportunity to serve you. Best Regards, Brandon Collins General Manager

Germain Volvo Cars North Hills responded

We appreciate your business and feedback. Our team does apologize for the longer wait and any inconvenience we may have caused. Best Regards, Brandon Collins General Manager