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Steven Kopczynski
Steven Kopczynski at Germain Volvo Cars North Hills

Steven Kopczynski

Service Advisor

Germain Volvo Cars North Hills

15035 Perry Hwy
Wexford, PA 15090

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4.8
12 Reviews
4.8

12 Reviews

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12 Reviews of Steven Kopczynski

July 15, 2026

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Employee Rating

Very clean & friendly. Great experience! Thank you, Stephen. My Volvo was fixed, updated and cleaned! Absolutely fabulous! More

by CYPHER23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2026

Germain Volvo Cars North Hills responded

Hearing that you had a positive service experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Brandon Collins General Manager

July 12, 2026

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I’ve been taking my Volvo here for years and I wouldn’t go anywhere else! Great customer service. More

by ashley786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Porco, Jim Anderson, Frank Vioral, Nina Zuccaro

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Jul 13, 2026

Germain Volvo Cars North Hills responded

We thank you for your continued business and positive feedback. Our team works hard to ensure our guests receive only the est care. Best Regards, Brandon Collins General Manager

July 09, 2026

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Employee Rating

All very good. excellent service. Everyone was kind and informative. Very happy to be dealing with this dealer. More

by PRINCENELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Anderson

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Jul 10, 2026

Germain Volvo Cars North Hills responded

Thank you for your business and positive feedback. We are so happy you enjoyed a 5-star experience with our team. Best Regards, Brandon Collins General Manager

July 07, 2026

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Employee Rating

Not Happy with the warranty service which I pre-paid. Why too much for the service that you provide More

by tedonatelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 17, 2026

Germain Volvo Cars North Hills responded

Hi Ted, Thank you for taking the time to share your feedback. I'm sorry to hear that you were disappointed with your service experience. We strive to provide service that reflects the value our clients expect, and it's clear we fell short of your expectations. I tried to reach you by phone and left you a voice message. I'd appreciate the opportunity to learn more about what happened and see if there's anything I can do to address your concerns. Please feel free to contact me directly at your convenience so we can discuss your experience. My direct dial is 724-940-3402. Sincerely, Brandon Collins General Manager (724) 940-3402 bcollins@germaincars.com

July 04, 2026

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Service at Germain Volvo is organized and professional. It is easy to make an appointment on line. A loaner is always available if I need it. My service advisor, Stephen makes sure everything is done th More

by dobrzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 09, 2026

Germain Volvo Cars North Hills responded

Thank you for your wonderful feedback! We're pleased to hear our service team provides an organized, professional, and convenient experience. We're especially glad Stephen takes great care of your vehicle needs and keeps everything running smoothly. We appreciate your recommendation and your continued business! Best Regards, Brandon Collins General Manager

June 25, 2026

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Employee Rating

Service is great, people are great. My only issue is the loaner cars are dirty inside and out. More

by SGETTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Anderson, Nicole Tonya, Frank Vioral, Nina Zuccaro, Zachary Stadler

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Jul 09, 2026

Germain Volvo Cars North Hills responded

Thank you for your feedback and for recognizing our team’s commitment to providing great service. We appreciate you bringing your concerns regarding the condition of our loaner vehicles to our attention. We will share this with our team as we continue working to improve every aspect of the customer experience. We appreciate your business and look forward to serving you again. Best Regards, Brandon Collins General Manager

June 22, 2026

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Very pleased with my last service appointment. Everything I asked for was addressed with no funny business or anything I did not ask for. More

by JHALTIGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 22, 2026

Germain Volvo Cars North Hills responded

Providing a quality and honest experience is our priority here at Germain. We appreciate your business and look forward to welcoming you back for more amazing experiences. Best Regards, Brandon Collins General Manager

June 18, 2026

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Employee Rating

From the time I dropped my car off for service, thru the repair and loaner car process, everything was handled professionally and with courtesy. Couldn’t have been any smoother! More

by Kbattali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Anderson, Nicole Tonya, Frank Vioral, Nina Zuccaro, Zachary Stadler

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Jun 19, 2026

Germain Volvo Cars North Hills responded

Thank you for your wonderful feedback! We were so happy to read that you had a great experience and noticed our team's effort. Providing exceptional service is our top priority. Best Regards, Brandon Collins General Manager

June 17, 2026

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Employee Rating

Always a great experience, staff and technicians are professionals and they always treat us with respect and courtesy . More

by brucefrenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Anderson, Nicole Tonya, Frank Vioral, Nina Zuccaro, Zachary Stadler

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Jun 18, 2026

Germain Volvo Cars North Hills responded

Thank you! Our team is delighted to know your visit reflected the quality, respect, and courtesy we are dedicated to delivering. We truly appreciate your feedback and the opportunity to serve you. Best Regards, Brandon Collins General Manager

June 02, 2026

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Employee Rating

Service advisor was extremely helpful and kind. Communicated well and provided me with all I needed More

by btbodily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2026

Germain Volvo Cars North Hills responded

Our team is pleased to know that your visit met, if not exceeded, all your expectations. Thank you for sharing. Best Regards, Brandon Collins General Manager

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