Jim (Big Jim) Riger
Jim (Big Jim) Riger at Ed Morse Delray Toyota
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Jim (Big Jim) Riger

General Sales Manager

Ed Morse Delray Toyota

2800 South Federal Highway
Delray Beach, FL 33483

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4.3
19 Reviews

Languages Spoken

English English

Spanish Spanish

4.3

19 Reviews

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19 Reviews of Jim (Big Jim) Riger

April 16, 2024

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Employee Rating

There is a big sign on the dealership floor "We honor all competors coupons" That's false or incomplete advertising. I presented a 50% coupon for an oil change and they started making all kinds of conce More

by eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, I'm sorry to hear about your recent experience with our. I would like to discuss this matter further with you, discuss our policy and hopefully reach a amicable solution. I look forward to hearing from you, Taylor Atallo 561-276-5000 Ext 3211 Customer Relations Manager Ed Morse Delray Toyota 2800 S Federal Highway Delray Beach FL 33483

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, we price match other Toyota dealers and will honor their coupons. We can not, however, combine offers. Please give me call at 561-276-5000 to further discuss. Thank you,

Apr 16, 2024

eddie responded

I purchased a new Rav4 2015 and have been going to Ed Morse for service ever since then (purchased tires, batteries, oil changes, mechanical repairs, etc). I even got a quote for the 2015 Rav4 to potentially trade it for a current year Rav4. But since this is not the only Toyota dealership in Palm Beach County looks like they have lost out on a sale. All for a 50% off coupon from a competitor oil changer that they refused to honor. "We honor all competitors coupons". Either remove the sign or update it to stop misleading people.

Apr 16, 2024

eddie responded

Taylor, Stop trying to weasel out of this. Your sign says "All Competitors" it does not say "Other Toyota Dealers". Furthermore, I was there for an oil/filter change not for an engine rebuild and the coupon I presented was for an oil/filter change. So, I have no idea how you're assuming I was combing offers. So, continuing trying to weasel yourself out of your poor customer service and misleading advertising. I took a picture of your sign and a picture of the coupon I presented and can post it here if you want.

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, other competitors are Toyota dealers, not other brands, or mom and pop shops. I'm sorry that was not clear. If you have another Toyota dealer's coupon, we would be happy to honor it.

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, After discussing this matter with our Service Manager, we will be refunding you half of the oil change, kind regards, Taylor

Apr 16, 2024

eddie responded

You need to stop giving the public additional misleading information.

Apr 16, 2024

eddie responded

I would agree with you on one thing. That other Toyota deaerships are your competitors that's why I'm buying my next car at another Toyota dealership.

March 30, 2024

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Everyone was so nice and understanding, thank you Nicole, Jeffrey and the other managers who help this deal happen More

by Sherri0765
Recommend Dealer
Yes
Apr 01, 2024

Ed Morse Delray Toyota responded

We're happy to hear that you had an excellent experience with Nicole, Jeffrey, and the team! We appreciate your feedback and thank you for choosing us here at Ed Morse Delray Toyota! Ed Morse Corporate Offices

February 28, 2024

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Let me tell you that this was the absolute best experience I have ever had in a dealership. A sincere, heartfelt thank you goes out to Jeffrey Jean and the entire Ed Morse team. Jeffrey Jean, you a More

by Ivan Danin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Pierce, Jovani Caprio, Jeffery Jean , David in Finance

Feb 29, 2024

Ed Morse Delray Toyota responded

We're so happy to hear that you had an excellent experience with the team! We appreciate your feedback and thank you for choosing us here at Ed Morse Delray Toyota! Ed Morse Corporate Offices

February 14, 2024

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If I could give 10 stars for the professionalism and attentiveness provided, I would. Jordan was amazing and I am planning to pursue another purchase accordingly. More

by Richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Gellert

Feb 15, 2024

Ed Morse Delray Toyota responded

We're happy to hear that you had an excellent experience with Jordan! We appreciate your feedback and thank you for choosing us here at Ed Morse Cadillac Delray! Ed Morse Corporate Offices

January 27, 2024

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We purchased our second hand Toyota from Big Jim from pictures over the internet and telephone communication. The car was shipped to the US Virgin Islands. We are extremely satisfied. Thanks Big Jim! And More

by stxnat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 30, 2024

Ed Morse Delray Toyota responded

We're so happy to know that Jim made your car-buying experience at Ed Morse Delray Toyota a breeze! We appreciate the five-star review. Ed Morse Corporate Offices

November 29, 2023

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This dealership listens and works with you to get the best deal possible, they’re very attentive and I am very grateful I made a deal here. I left feeling very happy, accomplished and heard! Mitch Milfor More

by 12haleybug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Tucker, Mitch Milfort

Nov 30, 2023

Ed Morse Delray Toyota responded

Thanks for sharing your great experience with the team! We appreciate your business and hope to see you again soon! Ed Morse Corporate Offices

September 16, 2023

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I just had the best car buying experience ever. I purchased a new Toyota Camry LE from Ed Morse Toyota in Delray Beach. I was assisted by John Kirschner, who made the entire process quick and seaml More

by Loukis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 19, 2023

Ed Morse Delray Toyota responded

We are pleased to hear of your great experience! Thanks for taking the time to share! Ed Morse Corporate Offices

May 13, 2023

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Carlos Quezada made it possible, she could go to other Toyota Dealership but Carlos had the time and excellent customer service so we had trust, Carlos selected the vehicle for me and wife and we have a b More

by louisarodriguez61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Cox, Anthony Katzelnik, Justin French, Tyler Burnette, Esteban Ruiz , Michael Finegan, Carlos Quezada, Jody

May 15, 2023

Ed Morse Delray Toyota responded

Thanks for sharing your quality experience! We appreciate your business and hope to see you again soon! Ed Morse Corporate Offices

April 27, 2023

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Carlos Quezada completed a hone delivery, excellent job, Big Jim made it happen, we recommend the store. Carlos is amazing. More

by judibel506
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Cox, Justin French, Tyler Burnette , Carlos Quezada

Apr 28, 2023

Ed Morse Delray Toyota responded

We are so pleased to hear of your great experience with Carlos! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

April 27, 2023

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Employee Rating

Carlos delivered our car on time and explained all of the new features and set up the XM presets. Big Jim was a pleasure to deal with at the final moments of the transaction. This is the 8th car we have l More

by Judibel506
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Cox, Justin French, Tyler Burnette , Carlos Quezada

Apr 28, 2023

Ed Morse Delray Toyota responded

We are so pleased to hear of your great experience with Carlos and the team! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

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