Jovani Caprio
Jovani Caprio at Ed Morse Delray Toyota
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Jovani Caprio

New Car Sales Manager

Ed Morse Delray Toyota

2800 South Federal Highway
Delray Beach, FL 33483

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4.8
50 Reviews
4.8

50 Reviews

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50 Reviews of Jovani Caprio

April 16, 2024

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Employee Rating

There is a big sign on the dealership floor "We honor all competors coupons" That's false or incomplete advertising. I presented a 50% coupon for an oil change and they started making all kinds of conce More

by eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, I'm sorry to hear about your recent experience with our. I would like to discuss this matter further with you, discuss our policy and hopefully reach a amicable solution. I look forward to hearing from you, Taylor Atallo 561-276-5000 Ext 3211 Customer Relations Manager Ed Morse Delray Toyota 2800 S Federal Highway Delray Beach FL 33483

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, we price match other Toyota dealers and will honor their coupons. We can not, however, combine offers. Please give me call at 561-276-5000 to further discuss. Thank you,

Apr 16, 2024

eddie responded

I purchased a new Rav4 2015 and have been going to Ed Morse for service ever since then (purchased tires, batteries, oil changes, mechanical repairs, etc). I even got a quote for the 2015 Rav4 to potentially trade it for a current year Rav4. But since this is not the only Toyota dealership in Palm Beach County looks like they have lost out on a sale. All for a 50% off coupon from a competitor oil changer that they refused to honor. "We honor all competitors coupons". Either remove the sign or update it to stop misleading people.

Apr 16, 2024

eddie responded

Taylor, Stop trying to weasel out of this. Your sign says "All Competitors" it does not say "Other Toyota Dealers". Furthermore, I was there for an oil/filter change not for an engine rebuild and the coupon I presented was for an oil/filter change. So, I have no idea how you're assuming I was combing offers. So, continuing trying to weasel yourself out of your poor customer service and misleading advertising. I took a picture of your sign and a picture of the coupon I presented and can post it here if you want.

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, other competitors are Toyota dealers, not other brands, or mom and pop shops. I'm sorry that was not clear. If you have another Toyota dealer's coupon, we would be happy to honor it.

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, After discussing this matter with our Service Manager, we will be refunding you half of the oil change, kind regards, Taylor

Apr 16, 2024

eddie responded

You need to stop giving the public additional misleading information.

Apr 16, 2024

eddie responded

I would agree with you on one thing. That other Toyota deaerships are your competitors that's why I'm buying my next car at another Toyota dealership.

March 23, 2024

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The professionalism and customer service exceeded my expectations. Luckily I encountered you gentlemen Joel, Jeffrey Jean and Jovani. I have nothing but gratitude and respect for the team here at Ed Mor More

by Jrobert.auguste561
Recommend Dealer
Yes

Other Employees Tagged: Joel Tejada, Jeffery Jean

Mar 26, 2024

Ed Morse Delray Toyota responded

We're happy to hear that you had an excellent experience! We appreciate your feedback and thank you for choosing us here at Ed Morse Delray Toyota! Ed Morse Corporate Offices

February 28, 2024

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Let me tell you that this was the absolute best experience I have ever had in a dealership. A sincere, heartfelt thank you goes out to Jeffrey Jean and the entire Ed Morse team. Jeffrey Jean, you a More

by Ivan Danin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Pierce, Jim (Big Jim) Riger, Jeffery Jean , David in Finance

Feb 29, 2024

Ed Morse Delray Toyota responded

We're so happy to hear that you had an excellent experience with the team! We appreciate your feedback and thank you for choosing us here at Ed Morse Delray Toyota! Ed Morse Corporate Offices

January 15, 2024

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I never thought I would write a review for a dealership, but our experience here was so amazing I had to. I walked in here, ready to be talked down to, and tricked into paying too much (like every other tim More

by lauriznieves
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Cedeno , David

Jan 15, 2024

Ed Morse Delray Toyota responded

We are genuinely delighted to hear about the exceptional experience you had at our dealership! Your choice to share your feedback is deeply appreciated, and we highly value your input. Ed Morse Corporate Office

November 19, 2023

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I had the pleasure of working with Luke, a highly knowledgeable car salesman. He went above and beyond to help me get a good price on my new car. Luke was not only professional but also made the enti More

by RSFliegel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joel Tejada

Nov 20, 2023

Ed Morse Delray Toyota responded

We are so pleased to hear of your great experience with Luke! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

November 13, 2023

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Great sale overall. Always answer all of our questions and ended up with a great truck More

by abnerc16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alan Luboff, Jordan King

Nov 13, 2023

Ed Morse Delray Toyota responded

We are happy to hear that! Thanks for taking the time to share! Ed Morse Corporate Offices

October 06, 2023

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Employee Rating

THANK YOU JJ NICOLE AND DELANO. THE SERVICE WAS GREAT AND WARM. THEY KNOW WHAT THEY ARE DOING HERE More

by EmmanuelMichelet9
Recommend Dealer
Yes
Oct 09, 2023

Ed Morse Delray Toyota responded

We are happy to hear that! Thanks for taking the time to share! Ed Morse Corporate Offices

October 06, 2023

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The team of Jean and Joel have been very kind, helpful and extremely professional. Lastly thank you JJ for showing me a few things about my new Rav4 I love it. More

by louisclervil65
Recommend Dealer
Yes
Oct 09, 2023

Ed Morse Delray Toyota responded

We are happy to hear that! Thanks for taking the time to share! Ed Morse Corporate Offices

September 26, 2023

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Jeffrey was awesome! !! He helped throughout the entire process and made it less stressful in finding a great car. More

by Tee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 27, 2023

Ed Morse Delray Toyota responded

We are pleased to hear of your great experience! Thanks for taking the time to share! Ed Morse Corporate Offices

September 24, 2023

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Employee Rating

The process was easy, smooth and quick. JJ and the staff there at Ed Morse Toyota are by far the best I’ve seen . Thank you More

by pdrobner
Recommend Dealer
Yes
Sep 25, 2023

Ed Morse Delray Toyota responded

We are happy to hear that! Thank you for choosing us! Ed Morse Corporate Offices

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