Jim Cassel

SL 550 Purchase I was looking for a Porsche 911 (2013-2015) to purchase and wanted to contrast that to a new car that I might purchase. I went to the Cary MB dealersh I was looking for a Porsche 911 (2013-2015) to purchase and wanted to contrast that to a new car that I might purchase. I went to the Cary MB dealership to look at a specific 2019 E-class that might work. He showed me an upgraded car with a lower price that I should consider. Drove the car and it was good. Two days later I brought my wife in to look at the car. We were talking and I asked Harry to give us a moment and he immediately did. We then left the dealership to go look at the 911. The 911 didn't resonate but we found out a 2016 SL-550 with 4,100 miles was at the Cary location in our price range. We went back to the Cary MB dealership and Harry presented the car to us. We didn't purchase that day but did come back on Monday to buy the car. I applaud Harry's patience and understanding that I was after the driving experience rather that bells and whistles. In the end, I couldn't be happier with Cary MB, the GM (Neil Chance) , and Harry in particular for the purchase. I also highly recommend Jim for services. I have been going to this location for services on my 2000 E class for 20 years. It's still humming along. More

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Jim Cassel excellent service advisor Since Jim is an ex Mercedes mechanic his position as service advisor fits him well. He has excellent customer service rapport and knows his cars. Enj Since Jim is an ex Mercedes mechanic his position as service advisor fits him well. He has excellent customer service rapport and knows his cars. Enjoy working with him More

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Excellent Customer Service My service advisor Jim Cassel is awesome. He takes great care of me every time that I have my vehicle service. It doesn’t matter what he has going on, My service advisor Jim Cassel is awesome. He takes great care of me every time that I have my vehicle service. It doesn’t matter what he has going on, he acknowledges me as soon as I walk in and makes me feel that he is happy to see me. More

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Awesome Ezperience !!! Donna Scott & all the staff at Mercedes of Cary are a class act... From the doors being opened for you as you enter the building to the pick up of you Donna Scott & all the staff at Mercedes of Cary are a class act... From the doors being opened for you as you enter the building to the pick up of your new car is astounding & memorable... Not only did Donna help me pick out the best car suited for me, her undying effort to make me happy leaves me speechless.. a huge bow on my car at pick up, a gift, a hug, a run down on how car works, etc An experience that anyone should welcome!! So happy with Donna & all the staff there at Mercedes of Cary THANK YOU 😘😘😘 More

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Top Notch Customer Service! I always receive top notch service from Jim Cassel and his team! He has taken the time to build a relationship with me and always takes the time to e I always receive top notch service from Jim Cassel and his team! He has taken the time to build a relationship with me and always takes the time to explain service, costs associated, etc. I wouldn't take my vehicle to anyone else but him because of the trust that he has established. His service lives up to the Mercedes Benz brand that I have come to know and trust. He always goes above and beyond to ensure I am happy with my service and that I feel safe in my vehicle, as I have to travel a lot due to business. Thanks Jim for caring about my business and for always going the extra "mile" for your customers! More

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Great Service from both Justin & JIm at Mercedes of Cary Justin worked regularly on my Mebrace System for to get my Mercedesme performing like it should. Working with USA and Germany technical supervisors an Justin worked regularly on my Mebrace System for to get my Mercedesme performing like it should. Working with USA and Germany technical supervisors and found the problem was with the Verizon Commication System. I really appreciate Justin’s leadership and handling the complex issues. (Great Job) Thanks so much! Jim recognized the issue right away and got it the the right serve tech.. Thanks JIm for all you do for my cars. Great Team at Mercedes Benz of Cary, John W Byrne Mayor of Fuquay-Varina More

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Excellent!! Excellent service department!! Stopped in to ask a question about the brakes on my recently purchased pre-owned car. Jim Cassel, service advisor, im Excellent service department!! Stopped in to ask a question about the brakes on my recently purchased pre-owned car. Jim Cassel, service advisor, immediately contacted Chris Fulrider to take a test drive with me. Chris then had the car fully inspected. Brakes are fine and I was amazed by the gracious and caring customer service. Thank you Jim and Chris!! More

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