Jim Clutter

James“Jim” Clutter is a liar and master manipulator! I’ll never be back!! My boyfriend took a look at my receipt and explained to me that there were services on there marked “customer requests” that I I’ll never be back!! My boyfriend took a look at my receipt and explained to me that there were services on there marked “customer requests” that I NEVER requested and nothing was explained to me! On top of being cheated, indicator lights came on just and hours after leaving the shop! Jim screened my calls for a week. I had to show up to the shop to get some assistance. I expected better treatment after spending thousands. I asked for 6 services and ended up with 14 total and indicator lights appear just hours after leaving the shop. The manager allowed me to return for a tire sensor replacement. After the alleged work was completed my tire pressure light came on again after leaving. I don’t believe they actually replaced it. I lost money taking off of work only for the problem to remain. I will tell everyone and I’ll never bring my car there again! More

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My vehicle was up on the lift for 2 hours with nobody under it and then they hit me with a $250 labor bill to diagnose an exhaust leak. The new part will cost another $500 plus more labor. On top of that under it and then they hit me with a $250 labor bill to diagnose an exhaust leak. The new part will cost another $500 plus more labor. On top of that there is now a 3% fee to use a credit card. It's a dealer only repair, but I'm totally dissatisfied with Criswell. They used to be my go-to place for service. But NEVER again. More

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Jim is our go-to adviser for both of our Jeeps (JL Wrangler and JT Gladiator.) He's courteous, friendly, knowledgeable, and solves problems. Wrangler and JT Gladiator.) He's courteous, friendly, knowledgeable, and solves problems. More

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I just received excellent customer service from Jim Clutter and Criswell Chrysler. Jim was very knowledgeable and customer focused. He went above and beyond to fix all my car problems and also kept me Clutter and Criswell Chrysler. Jim was very knowledgeable and customer focused. He went above and beyond to fix all my car problems and also kept me updated throughout the maintenance window and gave a clear explanation of each step. Great customer service compared to what I used to get in other car dealers. More

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We don't usually write reviews - but were honestly very impressed with this dealership. After trying a few other Jeep dealers (including Rockville), we were always very disappointed with the customer servi impressed with this dealership. After trying a few other Jeep dealers (including Rockville), we were always very disappointed with the customer service. Often very difficult to make an appointment or speak with someone who actually seems to care about our time. But at this Gaithersburg dealership, it was the exact opposite. Super friendly, responsive and caring. We've already come back a few times for oil change, Jeep maintenance etc - and will trust them for anything related to our Jeep. Great quality and service - honestly. More

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My family has purchased six vehicles from Criswell, and I have serviced two Fiats and my Jeep nearly exclusively at this dealer - always had a good customer experience. have serviced two Fiats and my Jeep nearly exclusively at this dealer - always had a good customer experience. More

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Great Service advisor for our shop to deal with. Always helpful and friendly. We send all clients to Jim for any service that needs to be performed at the dealer. helpful and friendly. We send all clients to Jim for any service that needs to be performed at the dealer. More

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Jim Clutter has come in clutch every time I had to bring my 2015 Dodge Durango R/T in for service especially during COVID, a I still had to go to work. I really trust Jim and his advice and look forward to my 2015 Dodge Durango R/T in for service especially during COVID, a I still had to go to work. I really trust Jim and his advice and look forward to him taking care of my Durango when I need it. Jim get's a well deserved Bravo Zulu as he's earned it in spades. Keep up the great customer service Jim. More

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Criswell is a reliable place to take my car for any and all repairs. Jim is the best!!! Quick, efficient, knowledgeable, ultra polite. I know I can count on them for all my auto needs. all repairs. Jim is the best!!! Quick, efficient, knowledgeable, ultra polite. I know I can count on them for all my auto needs. More

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Service and Support The service department at Criswell has provided excellent service and reasonable advice. They are honest and willing to discuss what service I actuall The service department at Criswell has provided excellent service and reasonable advice. They are honest and willing to discuss what service I actually need and help you prioritize what work is necessary. James Clutter has been an excellent service advisor and is the reason I will continue to bring my Jeeps to Criswell for service. More

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