Jim Clutter
Jim Clutter at Criswell Chrysler Jeep Dodge RAM and FIAT

Jim Clutter

Service Advisor jclutter@criswellauto.com

Criswell Chrysler Jeep Dodge RAM and FIAT

84 Bureau Drive
Gaithersburg, MD 20878

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11 Reviews

Service Advisor (301) 637-3917 jclutter@criswellauto.com

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11 Reviews

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11 Reviews of Jim Clutter

May 12, 2025

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Employee Rating

Mr. Leon Travis and the entire staff at Criswell were incredibly knowledgeable and helpful during our jeep purchase. We appreciate your assistance. More

by Les
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leon Travis, Thong Nguyen

May 12, 2025

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's our pleasure to help! Thank you for taking the time to let us know about your positive purchasing process at Criswell. We hope you enjoy your new vehicle and welcome you to reach out if we can be of further assistance.

May 21, 2023

Dealership Rating
Employee Rating

James“Jim” Clutter is a liar and master manipulator! I’ll never be back!! My boyfriend took a look at my receipt and explained to me that there were services on there marked “customer requests” that I More

by Lauren Watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2023

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. but we welcome this feedback as an opportunity to assess areas of our processes that may need improvement.

November 12, 2022

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Employee Rating

My vehicle was up on the lift for 2 hours with nobody under it and then they hit me with a $250 labor bill to diagnose an exhaust leak. The new part will cost another $500 plus more labor. On top of that More

by drben56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vanessa Gageiro

Nov 14, 2022

drben56 responded

My apologies to Vanessa. She was the soul of courtesy, but Criswell's practices do not reflect their comments that the customer comes first. A 3% fee for using credit is definitely NOT customer friendly.

Nov 16, 2022

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We are disappointed to hear that you feel that your most recent visit did not meet the high standards that we have set for ourselves. We welcome this feedback, which has been shared with our management team, as an opportunity to assess any areas of our processes that may need improvements.

May 03, 2022

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Employee Rating

Jim is our go-to adviser for both of our Jeeps (JL Wrangler and JT Gladiator.) He's courteous, friendly, knowledgeable, and solves problems. More

by Satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 05, 2022

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's great to hear that Jim and his team consistently provide you with top notch service that keeps you coming back! We look forward to seeing you again at your next visit.

December 31, 2021

Dealership Rating
Employee Rating

I just received excellent customer service from Jim Clutter and Criswell Chrysler. Jim was very knowledgeable and customer focused. He went above and beyond to fix all my car problems and also kept me More

by Dinesh Kumar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 05, 2022

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for choosing Criswell to care for your vehicle! We are delighted to hear that you had a great experience with our team!

November 29, 2021

Dealership Rating
Employee Rating

We don't usually write reviews - but were honestly very impressed with this dealership. After trying a few other Jeep dealers (including Rockville), we were always very disappointed with the customer servi More

by JAIN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Dec 06, 2021

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Wonderful! We are very pleased to hear that you had a review writing worthy experience with our team! We look forward to working with you again for all of your future automotive needs!

October 20, 2021

Dealership Rating
Employee Rating

My family has purchased six vehicles from Criswell, and I have serviced two Fiats and my Jeep nearly exclusively at this dealer - always had a good customer experience. More

by sealy1995
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 21, 2021

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We are very pleased that we are able to help with all of your automotive needs! Thanks so much for your continued relationship with Criswell!

September 08, 2021

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Employee Rating

Great Service advisor for our shop to deal with. Always helpful and friendly. We send all clients to Jim for any service that needs to be performed at the dealer. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 13, 2021

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thanks Chris! We value your business and we appreciate these kind words and support of our team!

July 21, 2021

Dealership Rating
Employee Rating

Jim Clutter has come in clutch every time I had to bring my 2015 Dodge Durango R/T in for service especially during COVID, a I still had to go to work. I really trust Jim and his advice and look forward to More

by RichB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 23, 2021

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for this positive message and your kind words for Jim and his team! We value your business and look forward to seeing you again at your next visit.

April 03, 2021

Dealership Rating
Employee Rating

Criswell is a reliable place to take my car for any and all repairs. Jim is the best!!! Quick, efficient, knowledgeable, ultra polite. I know I can count on them for all my auto needs. More

by cardad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 06, 2021

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for your continued relationship with Criswell and thank you for this positive review for our team! We look forward to seeing you again at your next visit.

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