Jim Cox

I thought I already did this but I’ll go ahead and give another rating… It was very pleasant. Jim from the service department is great, wonderful Customer Service. I felt very well taken care of. Im extrem another rating… It was very pleasant. Jim from the service department is great, wonderful Customer Service. I felt very well taken care of. Im extremely pleased with how fast I was seen and how much effort was put into getting my car back to me as soon as possible. For any other service my car needs in the future I will definitely bring it back to Mac Haik. More

by ROBINJOYHUTCHISON Verified Customer Verified Customer

Report | Print

Mak Haik Chevy has been my dealership for about 30 years. The service is impeccable, and all my vehicles have been purchased from there as well. I feel like the staff there knows me and always takes good car The service is impeccable, and all my vehicles have been purchased from there as well. I feel like the staff there knows me and always takes good care of my vehicles! More

Report | Print

I was treated with concern and respect. My car was seen in a timely manner, short notice as a matter of fact. And I was very pleased with the treatment and the result and the repair. My car was seen in a timely manner, short notice as a matter of fact. And I was very pleased with the treatment and the result and the repair. More

Report | Print

Mac Haik always provides great service, cordial and timely maintenance is their motto. I’m very pleased. timely maintenance is their motto. I’m very pleased. More

by creekmore.mitch52 Verified Customer Verified Customer

Report | Print

My car is a 2026 Chevy Equinox; bought it brand new. My car has been in shop 6 times since buying it in July, 2026 for the same issues. The last time was 2 weeks ago on 11/21/26. This past Friday, 5 war My car has been in shop 6 times since buying it in July, 2026 for the same issues. The last time was 2 weeks ago on 11/21/26. This past Friday, 5 warning lights came on and transmission won't shift above 40 mph. I called Mac Haik service 3 times to speak with someone and no one returned my calls!!! The car is not drivable and I live an hour away so the car needs to be towed. They don't want to deal with me anymore which is why I think they won't return my calls. They want to sell cars but don't care about you after it leaves the lot! My car only has 1400 miles and is truly a lemon but Mac Haik doesn't care!!! The last time in the shop they had the car almost 4 weeks but never called me with updates. The only repair was replacing front camera which, obviously, didn't work. I have had to file lemon law complaints with BBB Autoline and the Texas Motor Vehicle Administration because of Mac Haik. I just want them to buy back my car and give me back all of the money I put into it!! I will never buy another Chevrolet because of Mac Haik. I even tried call the General Manager and he won't return my call either. More

by DEBBIEBLUELADY Verified Customer Verified Customer

Report | Print

Always great service from my friends at MAC Haik, they provide excellent and timely service every time I visit them. provide excellent and timely service every time I visit them. More

by creekmore.mitch52 Verified Customer Verified Customer

Report | Print

Jim & Alberto showed great customer service. Acknowledged customer, actively listened to my issue (rear end CV Axle and puddle lights not working) and showed willingness to help. My vehicle was Acknowledged customer, actively listened to my issue (rear end CV Axle and puddle lights not working) and showed willingness to help. My vehicle was under 30K and Jim & Alberto made the service repairs effortless under the bumper to bumper warranty. 100% Hassle Free! Then, the repair was done way faster than anticipated. More

by Kevin2017 Verified Customer Verified Customer

Report | Print

Excellent service with timely response to repairs and maintenance. I was very pleased the team from Mac Haik. maintenance. I was very pleased the team from Mac Haik. More

by creekmore.mitch52 Verified Customer Verified Customer

Report | Print

30 years of a great service relationship with this dealer. Very competitive on tires and maintenance. dealer. Very competitive on tires and maintenance. More

by J-MCR Verified Customer Verified Customer

Report | Print

What I thought was starting as a great experience ended up being a nightmare. I bought a “certified pre own on August 29th when leaving the dealership after signing all the finance papers the vehicle had a up being a nightmare. I bought a “certified pre own on August 29th when leaving the dealership after signing all the finance papers the vehicle had a terrible clunking noise. Texted the salesman right away he said no worries it’s certified bring it back after the holiday. I bring my vehicle back after Labor Day with several other concerns by then after driving it the 3 days and Jim the service advisor said they fixed the sway bar and nothing else came up on the diagnostic so my concerns were not addressed brought it back again to be told the same thing, finally after trying to take it to another dealer since it was “certified” they finally wanted to help which I think ended up being because it was in fact not certified, no dealership nor the customer care for Chevy could find it being certified. On September 29th I dropped my vehicle back off on October 8th I get a call from service telling me my transmission is being rebuilt among all the other things I had previously raised concerns about. After speaking with the sales manager Wayne and telling him how uncomfortable I felt buying a vehicle for almost $25k with a rebuilt transmission and if there was anything that could be done he insisted on waiting for the vehicle to be done so on October 18th he called to say it was done and they would offer to buy it back for $22k, no other option or incentive. I owned my vehicle for 6 weeks and of those 6 weeks they had it more than 3 weeks, I never even got the registration for my vehicle. I wouldn’t recommend them and stay away at all cost, save your time and protect your hard earned money because this dealership is not after customers they’re after money More

Report | Print