Jim D.
Jim D. at Vision Chrysler Dodge Jeep Ram
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Jim D. | Page 7

Service Advisor

Vision Chrysler Dodge Jeep Ram

920 Panorama Trl S
Rochester, NY 14625

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4.6
128 Reviews
4.6

128 Reviews

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128 Reviews of Jim D.

March 21, 2024

Dealership Rating
Employee Rating

They seem to loss our 2021 Jeep renegade at service. They have had two weeks and I’m done with this dealership. They never called about anything wrong. On last review they said I wasn’t a customer but m More

by Jrprochbass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan G., Elizabeth L., Dan P.

Mar 21, 2024

Vision Chrysler Dodge Jeep Ram responded

Hello Kim. To clarify for you, service has been diagnosing your vehicle while you have been in our loaner vehicle at no charge for the last little while. We do know where your vehicle is, and asked that you return our loaner vehicle so we can put you in another loaner vehicle at no charge. If you would like to return your vehicle, we would be happy to look at trade in value and another option for you. Thank you. Ashley Pierce, GSM Vision Chrysler Dodge Jeep Ram

November 09, 2023

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Great service with courteous service adviors. I’ve been going to Vision for years and would recommend them to a friend. More

by SFAIRCHILD0
Service Price Transparency
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Recommend Dealer
Yes
Nov 09, 2023

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 07, 2023

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Employee Rating

They did a good job fixing my head lights and tail lights and changing a tire valve More

by ms_nikolova
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Recommend Dealer
Yes

November 04, 2023

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Very courteous and efficient. The service team was polite and quickly took care of out vehicle needs More

by DAVIDECKERT7185
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth L., Dan P.

November 04, 2023

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I've been a customer for over 15 years your service has been excellent I've always come there for the free oil change but since since you have stopped this process I guess I will be going to a dealership c More

by trholloway
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Recommend Dealer
Yes

November 02, 2023

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Disappointed the dealership went back on its word. I bought my jeep here years ago and part of the deal/contract was they would do oil changes for free on it forever. Now, they decided to start chargi More

by Scott Howard
Service Price Transparency
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Recommend Dealer
No
Nov 02, 2023

Vision Chrysler Dodge Jeep Ram responded

Scott. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

Nov 02, 2023

Scott Howard responded

Appreciate the response. I will say everyone I’ve interacted with at the dealership has been friendly and helpful my years going here.

October 31, 2023

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Timing was just as promised. Very comfortable waiting area. There were interesting snacks and drinks. More

by cscoppa
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth L., Dan P.

Nov 01, 2023

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 31, 2023

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Employee Rating

I had to raise my voice to be acknowledged in front of 4 employees which was unfortunate because I had been standing front of them for a few minutes. Made eye contact with the man on the phone. He said noth More

by Noneya
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth L., Dan P.

Nov 01, 2023

Vision Chrysler Dodge Jeep Ram responded

"Noneya" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 31, 2023

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Employee Rating

Vision Dodge has a great maintenance service team. Front desk excellent. Efficient, attentive and courteous. More

by CARLOS.MORALES
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth L., Dan P.

October 31, 2023

Dealership Rating
Employee Rating

Courteous fast service. Have bought five vehicles from them, and both of my son and daughter have as well.. More

by karferr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth L., Dan P.

Nov 01, 2023

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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