Jimmy Carden at Van Griffith Kia

Before we visited this dealership, we called to inquire about the options they had and the prices. Mr. Carden was the most honest person we spoke with during our two month search for our vehicle. He told us what they had available at the dealership, he searched in other states to see if he could locate exactly what we wanted, he never pushed us to come in or gave us any false promises. Upon visiting the dealership that day, Mr. Carden was very warm and welcoming. He let us see and compare everthing. He took us for a detailed test drive. He explained everything he knew about the car from front to back and didnt lie to us if there was something he didnt know. He was friendly to our children and even provided them with drinks and coloring books so they could enjoy their visit, too. He gave us space and privacy to discuss things when we needed to, and never once made us feel pressured or uncomfortable. He never asked us if we wanted to buy, he never threw numbers at us. We went at our chosen pace, and we let him know when we were ready to sit down and figure out a deal. When we sat down with him, he gave us EXACTLY what he had said on the phone. He gave us a fantastic purchase price and a wonderful trade in price. We accepted his very first offer. When it came time for financing, Mr. Dollins was just as great! He made us feel like old friends, was warm and welcoming, and he didnt try to upsell us or offer us anything else. He was also honest. We left the dealership feeling truly happy, and blessed that our experience was so smooth. During the two months before our purchase, other car dealerships had been a nightmare- promising prices via the internet and phone that they did not stand behind when we arrived, guaranteeing us they had the car we wanted only to say, "Darn it just drove off the lot" when we showed up for our visit, going back and forth to their managers 6 times to bargain prices, making us sit with our kids for 4 hours only to find out they had no clue what they were talking about, their employees acting completely unprofessional in front of us, salesmen acting like they could care less about our purchase... The other dealerships left us stessed out with high anxiety! Van Griffith in Granbury was a top notch example of what customer service SHOULD be like. We were amazed by them, and have been bragging about our experience daily. We are so very appreciative for how they made us feel.

Was this review helpful to you?    Yes | No Thank you

I began looking at cars a few months back... Did my Internet research because in the past I have had negative car buying experiences with rude salesmen that were pushy and made me feel silly for asking questions. But I am a SHOPPER and was determined not to be taken advantage of as a single female. I stopped by Van Griffith to look and was so very pleasantly surprised! Jimmy was helpful. Answered all my questions and let me look at every car I wanted to see. But for me that was still not enough. I was determined to get the best price. I contacted EVERY Kia dealership within 100 miles and did my price shopping- what a waste of time! Van Griffith blew ALL of them out of the water! I NEVER felt pressured and everyone there was so pleasant - especially Jimmy and Dawn! I went back to Van Griffith and my purchase was completed quickly and easily! Jimmy sat in my new car with me and my 10 year old duughter and patiently explained every button and gadget on my new Kia Optima SXL!!!! I truly enjoyed my car buying experience. I will definitely be a repeat customer and would recommend anyone not buy a car until you have visited Van Griffith!

Was this review helpful to you?    Yes | No Thank you

My wife recently purchased a new 2013 Kia Sorento from Van Griffith. We sent out 7 requests to different Kia Dealers with the exact description of the vehicle we purchased through Van Griffith. Two responses requested a call to advise what vehicle we would be interested in. Three dealers never responded with one of our local dealers not even returning our call on top of the request. One said the vehicle was not available. Brad Ferris not only responded, secured the vehicle, started the credit process and gave us a more than acceptable price all within a couple of days. We were very impressed with the way the process started only to be overwhelmed by the customer service given to us by the staff.

We were greeted by Dawn Law as if she has known us all of our lives. She explained Brad was out for the day and Jimmy Carden would assist us through the process. Jimmy showed us the vehicle verifying it was exactly what we wanted, answered all of our questions and then introduced us to Jim Dollins the finance manager.

My wife and I dread finance managers with the hard up sales and the length it takes to complete the process. Jim made us feel like we were dealing with our favorite family members, just a very pleasant experience and it was short and sweet. Brad stopped in during this process thanked us for our business on his day off.

Jimmy Carden then took ample time to explain all the features, buttons etc to us even paring my wife's cell phone. Customer service, friendliness, quality not only of the vehicle but of their staff can't be rated higher. It was worth the 150 each way drive and knowing how this went we wouldn't hesitate for a second driving twice that distance.

With Van Griffith having filled the tank we were back on the road to Lake Texoma.

Thanks to all the staff for everything. Bill & Mary

Was this review helpful to you?    Yes | No Thank you

we have gotten such a good feeling dealing with these folks that wouldn't think of going anywhere else for trading. we try to deal with the same people everytime. great place

Was this review helpful to you?    Yes | No Thank you

We drove from Eastland to Granbury just to buy a 2006 Kia from this dealership. They have the BEST website, it had all the information we needed to make our decision right from our home. Brad Ferris always answered our emails quickly. His personality came right through the written word (it was good!). Upon arrival we were greeted by Jim Dollins who has the patience and knowledge to describe simply everything on the Kia's. I have to admit that our favorite person was Jim Dollins. He's a fisherman, as is my husband, they bonded! I don't like to use the internet too much, but it was a great experience shopping online at your dealership. Thank you for our fantastic car!

Was this review helpful to you?    Yes | No Thank you

My wife and I recently purchased a Kia Soul from Van Griffith.
I must say enthusiastically that the courtesy, hospitality and
methods of service is not exceeded or even matched by any other that
I have ever experienced.
A high 5 and 5 gold stars to the "Best In The West"...Van Griffith Kia.
Gary Crouch

Was this review helpful to you?    Yes | No Thank you

Sales people were knowledgeable, polite and not "pushy". I knew I wanted a KIA Soul when I went in, but they convinced me it was a good and reliable car for my money. Everything regarding the sale was explained to me with patience and care. This dealership made you feel like family from the moment you walk through the door.

Was this review helpful to you?    Yes | No Thank you

This is not just any dealership didnt feel like you were just money to them. They answer every question i had gave me very option an showed me everything from used to new. They were friendly an not because they had to be but you could tell that they were not putting on a sales face but just being themselves. Very nice to see that an made everything go much better. I do recommend them an glad to be part of the family now.

Was this review helpful to you?    Yes | No Thank you

We had a fabulous experience at the Van Griffith Kia dealership, from the minute we walked in the door, on a cold and windy day! We were greeted immediately, and in a vehicle to test-drive within 10 minutes! The staff was all excellent; including our salesman, Jimmy and even the awesome "Finance guy", Jim Dollins. We purchased a pre-owned vehicle, and although the dealership was certainly helpful and accomodating in showing us Kia vehicle products, they were never "pushy" or forceful, whatsoever. We had a fantastic experience at Van Griffith Kia, and we will be back to purchase our vehicles there, in the future, if at all possible. Highly recommended......

Was this review helpful to you?    Yes | No Thank you