"Car Buying made Easy"
Our purchase through Brad and the internet sales department was simple and pain-free. At pick-up, the staff was ready for our arrival and made the paperwork and new car transfer as easy as possible. They even made sure we were made familiar of every gadget/gismo in the new car. Thank you!
This is my second Kia Soul that I have purchased from Van Griffith, and both times have had excellent service and it was easy! Thx
"Yes I would recommend this dealership. This is our second..."
Yes I would recommend this dealership. This is our second car buying experience with them. Both times we were please with the entire experience. I absolutely love my new Sorento.
"I filled out an online survey months ago and Brad Ferris..."
I filled out an online survey months ago and Brad Ferris responded to me. I told him I was not ready yet and he respected that and did not harass me. this meant a lot to me. He did check with me one more time and I told him that in about a month I was going to be ready to come in and look at cars.
When the day came that I was ready Brad was on vacation. I left a voice mail on his cell phone and he had JImmy call me. This means he took time from his vacation to help me and that really impressed me! Jimmy was wonderful in helping me get connected with salesman Eddie Patterson. Eddie is so knowledgeable of the car and haw it works! He sat at his desk and told us where everything on the car was and how you worked it. I ask him if all of the Kia's worked the same and he said no! That means he knows all of the models, I think that is awesome.
From Eddie's office we went to Jim Dollins office. He is the Finance Director. He did a great job, he was freindly and infomative, but not judgemental at the finance choices we made.
All in all we had a great experience and I would recommend Van Griffith Kia to anyone interested in a Kia
"Before we visited this dealership, we called to inquire..."
Before we visited this dealership, we called to inquire about the options they had and the prices. Mr. Carden was the most honest person we spoke with during our two month search for our vehicle. He told us what they had available at the dealership, he searched in other states to see if he could locate exactly what we wanted, he never pushed us to come in or gave us any false promises. Upon visiting the dealership that day, Mr. Carden was very warm and welcoming. He let us see and compare everthing. He took us for a detailed test drive. He explained everything he knew about the car from front to back and didnt lie to us if there was something he didnt know. He was friendly to our children and even provided them with drinks and coloring books so they could enjoy their visit, too. He gave us space and privacy to discuss things when we needed to, and never once made us feel pressured or uncomfortable. He never asked us if we wanted to buy, he never threw numbers at us. We went at our chosen pace, and we let him know when we were ready to sit down and figure out a deal. When we sat down with him, he gave us EXACTLY what he had said on the phone. He gave us a fantastic purchase price and a wonderful trade in price. We accepted his very first offer. When it came time for financing, Mr. Dollins was just as great! He made us feel like old friends, was warm and welcoming, and he didnt try to upsell us or offer us anything else. He was also honest. We left the dealership feeling truly happy, and blessed that our experience was so smooth. During the two months before our purchase, other car dealerships had been a nightmare- promising prices via the internet and phone that they did not stand behind when we arrived, guaranteeing us they had the car we wanted only to say, "Darn it just drove off the lot" when we showed up for our visit, going back and forth to their managers 6 times to bargain prices, making us sit with our kids for 4 hours only to find out they had no clue what they were talking about, their employees acting completely unprofessional in front of us, salesmen acting like they could care less about our purchase... The other dealerships left us stessed out with high anxiety! Van Griffith in Granbury was a top notch example of what customer service SHOULD be like. We were amazed by them, and have been bragging about our experience daily. We are so very appreciative for how they made us feel.
"I began looking at cars a few months back... Did my..."
I began looking at cars a few months back... Did my Internet research because in the past I have had negative car buying experiences with rude salesmen that were pushy and made me feel silly for asking questions. But I am a SHOPPER and was determined not to be taken advantage of as a single female. I stopped by Van Griffith to look and was so very pleasantly surprised! Jimmy was helpful. Answered all my questions and let me look at every car I wanted to see. But for me that was still not enough. I was determined to get the best price. I contacted EVERY Kia dealership within 100 miles and did my price shopping- what a waste of time! Van Griffith blew ALL of them out of the water! I NEVER felt pressured and everyone there was so pleasant - especially Jimmy and Dawn! I went back to Van Griffith and my purchase was completed quickly and easily! Jimmy sat in my new car with me and my 10 year old duughter and patiently explained every button and gadget on my new Kia Optima SXL!!!! I truly enjoyed my car buying experience. I will definitely be a repeat customer and would recommend anyone not buy a car until you have visited Van Griffith!
"My wife recently purchased a new 2013 Kia Sorento from..."
My wife recently purchased a new 2013 Kia Sorento from Van Griffith. We sent out 7 requests to different Kia Dealers with the exact description of the vehicle we purchased through Van Griffith. Two responses requested a call to advise what vehicle we would be interested in. Three dealers never responded with one of our local dealers not even returning our call on top of the request. One said the vehicle was not available. Brad Ferris not only responded, secured the vehicle, started the credit process and gave us a more than acceptable price all within a couple of days. We were very impressed with the way the process started only to be overwhelmed by the customer service given to us by the staff.
We were greeted by Dawn Law as if she has known us all of our lives. She explained Brad was out for the day and Jimmy Carden would assist us through the process. Jimmy showed us the vehicle verifying it was exactly what we wanted, answered all of our questions and then introduced us to Jim Dollins the finance manager.
My wife and I dread finance managers with the hard up sales and the length it takes to complete the process. Jim made us feel like we were dealing with our favorite family members, just a very pleasant experience and it was short and sweet. Brad stopped in during this process thanked us for our business on his day off.
Jimmy Carden then took ample time to explain all the features, buttons etc to us even paring my wife's cell phone. Customer service, friendliness, quality not only of the vehicle but of their staff can't be rated higher. It was worth the 150 each way drive and knowing how this went we wouldn't hesitate for a second driving twice that distance.
With Van Griffith having filled the tank we were back on the road to Lake Texoma.
Thanks to all the staff for everything. Bill & Mary
"we have gotten such a good feeling dealing with these..."
we have gotten such a good feeling dealing with these folks that wouldn't think of going anywhere else for trading. we try to deal with the same people everytime. great place
"We drove from Eastland to Granbury just to buy a 2006 Kia..."
We drove from Eastland to Granbury just to buy a 2006 Kia from this dealership. They have the BEST website, it had all the information we needed to make our decision right from our home. Brad Ferris always answered our emails quickly. His personality came right through the written word (it was good!). Upon arrival we were greeted by Jim Dollins who has the patience and knowledge to describe simply everything on the Kia's. I have to admit that our favorite person was Jim Dollins. He's a fisherman, as is my husband, they bonded! I don't like to use the internet too much, but it was a great experience shopping online at your dealership. Thank you for our fantastic car!
"My wife and I recently purchased a Kia Soul from Van..."
My wife and I recently purchased a Kia Soul from Van Griffith.
I must say enthusiastically that the courtesy, hospitality and
methods of service is not exceeded or even matched by any other that
I have ever experienced.
A high 5 and 5 gold stars to the "Best In The West"...Van Griffith Kia.