We had a good experience and are happy with our purchase.
Cars are well maintained. This is our second purchase with this dealership.
Cars are well maintained. This is our second purchase with this dealership.
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by SOUTH0
Verified Customer
Verified Customer
Dec 04, 2025 -
Journey Nissan responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Journey Nissan.
Jose Alicea
General Sales Manager
josea@journeynissanchi.com
Store: 847-265-1122
Dealer Palmisano helped me lease a new car that I really
like! Everything went professionally and quickly! Thanks Journey Nissan !
like! Everything went professionally and quickly! Thanks Journey Nissan !
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by ALEXTONEV
Verified Customer
Verified Customer
Nov 09, 2025 -
Journey Nissan responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Journey Nissan. We look forward to having you as one of our valued customers for many more years to come!
Jose Alicea
General Sales Manager
josea@journeynissanchi.com
Store: 847-265-1122
I had an absolutely spectacular experience with Journey
Nissan. From the moment I walked in, the floor manager Jose Alicea was incredibly welcoming and attentive, making sure everything went smoothly. He a
Nissan. From the moment I walked in, the floor manager Jose Alicea was incredibly welcoming and attentive, making sure everything went smoothly. He assigned one of his salesperson Alex Aguilar to help and he was fantastic, he even came back in, on his day off patiently showing me all the vehicles and letting me view them from daytime into nighttime for a few days. This was not for one vehicle, I was purchasing three vehicles and trading in 2. The entire staff was polite having conversation with me while cars were being inspected. They were incredibly helpful and patient. The finance manager Isaac Granados also did an amazing job securing great rates and offering comprehensive warranty options. Overall, I thought this place was superb, and I couldn’t be happier with my purchases!t
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by unction4christ2
Verified Customer
Verified Customer
Other Employees Tagged:
Alex Aguilar
, Jose Alicea, Isaac Granados
Nov 04, 2025 -
Journey Nissan responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan!
Jose Alicea
General Sales Manager
josea@journeynissanchi.com
Store: 847-265-1122
Friendly people, easy to deal with, very accommodating,
fair pricing, clean dealership with good atmosphere and vibe.
fair pricing, clean dealership with good atmosphere and vibe.
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by RROBERTS23
Verified Customer
Verified Customer
Other Employees Tagged:
Jose Alicea, Jessica Ray
Oct 21, 2025 -
Journey Nissan responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Jose Alicea
josea@journeynissanchi.com
Store: 847-265-1122
My experience & expectations, visiting, working with
Thalena Fabian & eventually purchasing my new 2025 Nissan Murano SL was elevated by their professionalism, care, concern & high regard for integrity
Thalena Fabian & eventually purchasing my new 2025 Nissan Murano SL was elevated by their professionalism, care, concern & high regard for integrity & service.
One of the very best car buying experiences!!
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by Jeff M
Oct 18, 2025 -
Journey Nissan responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan!
Robert Majesky
Executive Manager
robertm@journeynissanchi.com
Store: (847) 265-1122
Always great purchasing and servicing at this dealership.
This was the 11th vehicle my family has purchased there. Service and parts are also the best.
This was the 11th vehicle my family has purchased there. Service and parts are also the best.
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by Big Cat
Verified Customer
Verified Customer
Other Employees Tagged:
Jose Alicea
Oct 12, 2025 -
Journey Nissan responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Robert Majesky
Executive Manager
robertm@journeynissanchi.com
Store: (847) 265-1122
Jimmy was a pleasure to work with.
The time to test drive, talk numbers, agree on a deal with financing and drive home in less than two hours is a game changer. Highly recommend 👌
The time to test drive, talk numbers, agree on a deal with financing and drive home in less than two hours is a game changer. Highly recommend 👌
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by Sky
Verified Customer
Verified Customer
Sep 23, 2025 -
Journey Nissan responded
Thanks for sharing about your experience with Journey Nissan. We appreciate your business and hope to see you again soon!
Robert Majesky
Executive Manager
robertm@journeynissanchi.com
Store: (847) 265-1122
They are kind and attentive with quick service!
One of the receptionists helped me with the coffee bar!
One of the receptionists helped me with the coffee bar!
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by Dtb29
Verified Customer
Verified Customer
Sep 10, 2025 -
Journey Nissan responded
Thank you for choosing Journey Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Robert Majesky
Executive Manager
robertm@journeynissanchi.com
Store: (847) 265-1122
Every time I have Victoria as my service consult she is
very courteous, knowledgeable, and gives excellent customer service!!!
very courteous, knowledgeable, and gives excellent customer service!!!
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by Alexandria
Verified Customer
Verified Customer
Other Employees Tagged:
Leo Ruiz
, Tim Artwohl, Luis Rodriguez, Victoria Vitela
Aug 31, 2025 -
Journey Nissan responded
Thanks for sharing about your experience with Journey Nissan. We appreciate your business and hope to see you again soon!
Robert Majesky
Executive Manager
robertm@journeynissanchi.com
Store: (847) 265-1122
We had a great experience with our salesperson, Jimmy
Palsimano. He was very knowledgeable about the car we purchased and answered all our questions. As far as the dealership’s admin process, we spent wa
Palsimano. He was very knowledgeable about the car we purchased and answered all our questions. As far as the dealership’s admin process, we spent way too long there given that we did the car pre-selection and finance application online. It was not an exceptionally busy day, and once we finally did see the Finance Mgr, it was a very rushed process with little explanation on the documents. There was too much downtime for no apparent reason. There was also a mistake in the car we selected online vs what was ready for us when we arrived. We understand this dealership is under new owners and getting the “kinks” out. Hopefully, this review helps focus on areas needing improvement because the car and sales team are awesome!
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by KSF04
Verified Customer
Verified Customer
Aug 18, 2025 -
Journey Nissan responded
Thank you! We appreciate your business. We will share your input with the team to hopefully improve in order to make your next visit a 5-star experience. Thank you again for your review. Please let us know if you need anything else.
Robert Majesky
Executive Manager
robertm@journeynissanchi.com
Store: (847) 265-1122