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Joanne Palmer
Joanne Palmer at Subaru of Utica

Joanne Palmer

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
145 Reviews
4.8

145 Reviews

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145 Reviews of Joanne Palmer

August 15, 2025

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I PURCHASED A SUBARU A FEW WEEKS AGO AND THE STARTER WENT ON IT SO I HAD TO TAKE IT IN, JOANNE IN THE SERVICE DEPT WAS AWESOME, SHE WENT ABOVE AND BEYOND HELPING ME, I WOULD NOT RECOMMENT STEVE THE SALESMAN More

by sharonr4712
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Recommend Dealer
Yes

Other Employees Tagged: STEVE DEGRACE WOULD NOT RECOMMENT HIM

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Aug 18, 2025

Subaru of Utica responded

Hi Sharon, We're pleased to hear Joanne provided you with exceptional service and appreciate your positive review! We do apologize for your sales experience as we always strive to provide service that meets our customers' needs. We will be sure to share your feedback with our team in order to improve our communication and encourage prompt and accurate assistance. Thank you for choosing Subaru of Utica. We look forward to welcoming you back for another 5-star service! Best, Michael Rich - General Manager - michaelrich@lithia.com

August 04, 2025

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Best place to service vehicle at! Definitely will be coming again! They are very fast More

by CAYLEECROSSMAN05
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Rosato, Tyler Davis, Vincent Gonzalez, Nick Orbinati, Tyler Basset, Lee Gold, Carlos Bello, Adam Stockbridge, Matthew Dombrowski

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Aug 05, 2025

Subaru of Utica responded

Thank you for your kind words about our service team at Subaru of Utica. See you again soon!

August 01, 2025

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Awesome service they are the best I have dealt with. Bravo! I will keep coming. More

by NBORELLI59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rosato, Tyler Davis, Nick Orbinati, Lee Gold

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Aug 01, 2025

Subaru of Utica responded

Thank you for your glowing review! It is a pleasure working with you, and we can't wait to welcome you back again in the future! See you next time at Subaru of Utica.

July 25, 2025

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The staff there are always pleasant and helpful when I come in. I brought my car from the dealership. They always are efficient! More

by FOREVRMORE86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

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Jul 28, 2025

Subaru of Utica responded

Thank you for choosing Subaru of Utica! We are thrilled to hear our team is always efficient and helpful. Safe travels until next time!

July 22, 2025

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It was a busy day but Joanne and the other staff were friendly, helpful and timely--thank you! More

by JAMARTINEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2025

Subaru of Utica responded

We are so pleased to hear that Joanne and the team provided helpful and timely service. Thank you for five stars and come again soon to Subaru of Utica!

July 19, 2025

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Very courteous service. Completed the work in a timely manner. They have a very nice waiting area a TV and drinks! More

by RETMIL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rosato, Tyler Davis, Vincent Gonzalez, Nick Orbinati, Tyler Basset, Lee Gold, Carlos Bello, Adam Stockbridge, Matthew Dombrowski

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Jul 21, 2025

Subaru of Utica responded

Thank you for the great review! We appreciate your business and hope to see you again at Subaru of Utica.

July 13, 2025

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Great customer service! Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go More

by ALCAST87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Vincent Gonzalez, Tyler Basset

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Jul 14, 2025

Subaru of Utica responded

Thank you for reviewing Subaru of Utica! We appreciate your business and hope to see you again. Have a great day!

June 27, 2025

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Joanne, while under the duress of the pace in Service, exhibited impeccable professionalism. A+++++++ Tech! More

by GREG_AUFFREY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Basset

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Jun 27, 2025

Subaru of Utica responded

Thank you for recognizing Joanne's professionalism at Subaru of Utica! We're proud to have her on our team and appreciate your feedback.

June 18, 2025

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As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

by ANOCIR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Vincent Gonzalez, Nick Orbinati, Tyler Basset

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Jun 18, 2025

Subaru of Utica responded

It is a delight to hear that our team at Subaru of Utica provided you with excellent customer service and ensured your safety by catching the brake issue. Thank you for trusting us with your vehicle!

June 12, 2025

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Joanne Kept me informed Not sure who Nick is but have always received very good service More

by EMCROSSON2
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Workmanship
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Subaru of Utica responded

We love to hear that Joanne and the team at Subaru of Utica has consistently provided you with 5-star care! Thank you for your review and come again soon!

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