Joanne Palmer
Joanne Palmer at Subaru of Utica
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Joanne Palmer | Page 2

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
83 Reviews
4.8

83 Reviews

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83 Reviews of Joanne Palmer

May 03, 2024

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Employee Rating

Service is always prompt, efficient and knowledgeable. Always very satisfied with delivery. I love the video that explains work completed. More

by EHADITY
Service Price Transparency
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Recommend Dealer
Yes
May 06, 2024

Subaru of Utica responded

It brings us joy to know you've been satisfied with our service at Subaru of Utica! The video is just one way we try to keep things transparent and easy for our customers. Thank you for the positive feedback. Come back and visit us anytime you need our assistance. Our team is here to help!

May 03, 2024

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the service department continues to be outstanding . informative, friendly-despite working so hard-and thorough More

by JMCR63
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello, Dan Perkins, Bailee Haddad, Tyler Davos , female parts person is wonderful! i forgot her name, sorry

May 06, 2024

Subaru of Utica responded

It brings our team joy to hear that you've had consistently outstanding experiences with our service department at Subaru of Utica. We strive for friendly, informative and thorough service every time! Thank you for the review, and we look forward to providing you with five-star service during your next visit!

May 03, 2024

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This dealership is the greatest. My wife and I have bought 2 vehicles there and will be buying a third. Our salesman Mike Green was amazing. I told him where I wanted my payments and More

by JASONSJONES99
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Recommend Dealer
Yes

Other Employees Tagged: Mike Green, Nick Borelli

May 06, 2024

Subaru of Utica responded

We're so glad to know you had a positive experience with Mike Green and the rest of our team at Subaru of Utica! It's great that we could meet your payment expectations and provide a loaner vehicle for convenience. We look forward to your next visit, Jason. Oh, and don't worry, enjoy as much popcorn as you like - it's on us!

April 30, 2024

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Very attentive to my needs. Polite, honest and all around good customer service. Highly recommended! 👍 More

by markyenrique
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Recommend Dealer
Yes

Other Employees Tagged: Bradley McPherson

May 01, 2024

Subaru of Utica responded

Mark, we're glad to know you had a great experience with us at Subaru of Utica. Thanks for the recommendation and your kind words!

April 28, 2024

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Very comfortable atmosphere waiting area is very nice. All workers are friendly. Daughter loved the snacks More

by KEELERTJ91
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Recommend Dealer
Yes

Other Employees Tagged: Shawn for closing loan Brad m in sales

Apr 29, 2024

Subaru of Utica responded

We're glad to know you and your daughter enjoyed the atmosphere and snacks at Subaru of Utica! Thanks for sharing this with us.

April 26, 2024

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Long wait but all was good with the service, also they have drinks and refreshments which helps when you get hungry when the wait is long More

by BSZES
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Recommend Dealer
Yes

Other Employees Tagged: I do not know the ones who worked on my car or their names

Apr 29, 2024

Subaru of Utica responded

We appreciate your patience and understanding during the wait. We're glad to know you enjoyed our refreshments! Thank you for sharing your experience with us.

April 26, 2024

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Very friendly and professional. I always feel like staff is working to hard to make my experience a positive one. More

by HOTVEDT
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davos

Apr 26, 2024

Subaru of Utica responded

We're so glad to know that our team at Subaru of Utica has been able to provide you with a positive experience! We always strive for friendliness and professionalism. Thanks for the review!

April 25, 2024

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Had A Great Experience If I Have Any Issues Again I Will Certainly Go There Again Thanks More

by SANDYINNY
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 26, 2024

Subaru of Utica responded

This is wonderful to hear! It was a pleasure serving you. Safe travels until we see you again.

April 24, 2024

Dealership Rating
Employee Rating

Amazing the price difference between Subaru and a local dealer for same tire same everything I’m guessing Subaru forgot I purchased vehicle from them? More

by MIKEWOLZMUTH
Service Price Transparency
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Recommend Dealer
No
Apr 26, 2024

Subaru of Utica responded

Mike, I'm sorry to read about your concerns regarding the price difference for tires. We aim to provide competitive pricing and it's disappointing that we didn't meet this expectation in your case. If you're open to discussing this further, please reach out so we can work towards a resolution together. Thank you, Chris Cardello - Sales Manager - ccardello@carbonecars.com

April 20, 2024

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Bradley and Sean were excellent. The purchase wasn't without complication - problem with electronic transfer of funds, access to DMV - but that was beyond their control. Bradley More

by SPHAMPE
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Bradley Mcphearson, Sean Wilkinson

Apr 22, 2024

Subaru of Utica responded

We're glad to know that Bradley, Sean and Joanne were able to assist you through the process. We understand how important it is for our customers to feel supported during their purchase journey and are glad to hear this was your experience. Thanks for your patience with the complications and we hope you enjoy your new vehicle!

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