Joe Craddock

Brought the same vehicle in for the same issue 3 times in the past 4 months. A day after the last pickup, same issue re-occurred. This last time my vehicle was in the shop for 2 weeks, the only communicati the past 4 months. A day after the last pickup, same issue re-occurred. This last time my vehicle was in the shop for 2 weeks, the only communication initiated by Kyler was a text asking me to give him a 10 rating (note this text was sent after my vehicle was checked in, before service was started). Did not initiate any other communication, nor give me updates. When we called for a status, was slow to return communications. When picking up my car, he held out the keys, which were picked up by another technician. The only words spoken to me were "I'll send you the paperwork." No pleasantries, no details, no assurance of what was done. Kyler's demeanor made me feel like I was the annoyance to him, for wanting my vehicle fixed correctly. Dismissive and impatient. This guy is costing the service center business. More

Helpful 13

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Joe is a great service advisor and is willing to go the extra maile to make sure the job is done right. extra maile to make sure the job is done right. More

Helpful 19

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My recent experience with Suburban Chrysler Dodge Jeep Ram of Troy has left me deeply dissatisfied and frustrated. Not only was the customer service lacking, but the condition of the vehicle I purchased Ram of Troy has left me deeply dissatisfied and frustrated. Not only was the customer service lacking, but the condition of the vehicle I purchased was downright unacceptable. Upon closer inspection, I discovered exposed wires and damaged interior under the glove box area. This not only compromised the safety of the vehicle but also detracted significantly from its overall appeal. Instead of addressing this issue properly, the dealership's attempt at a fix was nothing short of laughable – they used a black zip-tie to haphazardly put the damaged interior back together. Needless to say, this makeshift repair only served to exacerbate the problem, leaving an unsightly gap where the wires were still visible. It's beyond comprehension how such a shoddy repair job could be considered acceptable by any standard. As a result, I am left with no choice but to return my truck to Suburban Chrysler Dodge Jeep Ram of Troy once again, hoping against hope that this time they will rectify the situation properly. However, given my previous experiences, I am not optimistic. I urge anyone considering doing business with Suburban Chrysler Dodge Jeep Ram of Troy to think twice. The lack of regard for customer satisfaction and the blatant disregard for vehicle quality make it abundantly clear that this dealership is not worth your time or money. Save yourself the hassle and look elsewhere for your automotive needs. More

Helpful 4

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Joe was extremely helpful when I brought in my vehicle. Great communication and very friendly! Will definitely recommend to others. Great communication and very friendly! Will definitely recommend to others. More

Helpful 15

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Service advisor, Joe did a great job explaining the issue with my car to me and got it repaired same day. He had me in and out in no time and my car is running like it’s brand new again. I would highly recom with my car to me and got it repaired same day. He had me in and out in no time and my car is running like it’s brand new again. I would highly recommend Suburban CDJR to anyone. Make sure you ask for Joe! More

Helpful 10

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Great customer service from Joe Craddock. Brought in my girlfriends Jeep Compass to get a diagnosis after she had been having issues. Joe got the problem figured out and fixed like new! Great Brought in my girlfriends Jeep Compass to get a diagnosis after she had been having issues. Joe got the problem figured out and fixed like new! Great communication, would highly recommend! More

Helpful 8

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Trying to work with the Service Department and Customer Service was hands down, by far, the worst customer interaction I have ever experienced. Complete lack of concern by the Service Department to make su Service was hands down, by far, the worst customer interaction I have ever experienced. Complete lack of concern by the Service Department to make sure work was performed correctly. Total disregard by Customer Service to address issues. Still waiting to hear back from Jim Elder III after two weeks. More

Helpful 1

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Suburban Jeep had me bring in my vehicle for service on Jan 31, 2023 after I called about an issue. Today is May 15th and my vehicle is still at the service center waiting. I understand this is not all Sub Jan 31, 2023 after I called about an issue. Today is May 15th and my vehicle is still at the service center waiting. I understand this is not all Suburbans fault, it's a @Stellantis problem waiting on parts, but do better. You want customers for life, give updates, I should not be the one asking for updates. I also should not be receiving marketing flyers every other week stating, " we want to buy your Jeep, we have interested parties", my Jeep is the only one like it on your lot, I know people ask, my coworker tried to purchase it until she realized it was mine. I receive no news, no updates, no timing. Why would I recommend your service? Change my mind, currently I tell everyone I know to stear clear! Very unhappy Stellantis customer. More

Helpful 2

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