Joe Diss

My 2021 BMW X5 45e suddenly showed a drivetrain malfunction and stopped using the electric motor, leaving me with reduced engine-only performance. I drove it carefully for two weeks because I was w malfunction and stopped using the electric motor, leaving me with reduced engine-only performance. I drove it carefully for two weeks because I was worried about how expensive hybrid-related diagnostics and repairs could be. I finally scheduled a service appointment at BMW of Silver Spring, where Joy Chilcoat has been my trusted advisor for past visits. I arrived for my Monday 9:15 a.m. appointment expecting a long day, but their technician, Dong Phong, diagnosed the problem very quickly. He and Joy explained that it was an EME failure fully covered under Maryland’s TZEV warranty, including parts and labor. That level of clarity and reassurance meant a lot, especially with a hybrid system. With the Thanksgiving holiday approaching, Joy let me know that loaner vehicles were unlikely to be available. Even so, when I called mid-week, she was incredibly empathetic and escalated the request to her manager, Joe Diss. Thanks to both of them, I was able to pick up a loaner the same day—which helped tremendously with family visiting for the holiday. Joy has been excellent with consistent updates, clear explanations, and overall care throughout the repair process. Dong’s quick and accurate diagnosis saved me a lot of stress, and Joe’s support made a big difference. I highly recommend BMW of Silver Spring and their service team. Their professionalism and customer focus truly stand out. More

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The customer service is marvelous, and they will welcome you to the BMW family. Thank you Christian for your love and kindness. you to the BMW family. Thank you Christian for your love and kindness. More

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Great service! Joe set us up with everyone and the communication was superb! We got a video of the car inspection where everything that needed to be done was explai Joe set us up with everyone and the communication was superb! We got a video of the car inspection where everything that needed to be done was explained in detail. We also got updates at every step and everything was completed perfectly within the shortest possible time. Thank you! More

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Ann Baker took care of my car what was left behind by a previous service advisor. previous service advisor. More

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BMW of Silver Spring has been wonderful to work with for the last dozen years. the last dozen years. More

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Just a quick review to say how happy I was with my service advisor Joy Chilcoat and service manager Joe Diss. I had a run flat tire blowout after hitting a large pothole on a major highway. Scary! But service advisor Joy Chilcoat and service manager Joe Diss. I had a run flat tire blowout after hitting a large pothole on a major highway. Scary! But I made it to the dealer late that afternoon. Joy was able to check and confirm they had a replacement tire in stock. They replaced the tire and preformed a much needed alignment. Joy had my car ready for pickup the next day before the promised time. Great job Joy and Joe! Thank you for making the best of a stressful event. More

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Eric Lovo is the salesman every car buyer needs! He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purch He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purchased my last vehicle from him in 2019. Having met Ms. Tischer in 2000, she assured me I would always have an exceptional sales experience. That along with the service provided though the years is I why I am still with BMW of Silver Spring. Thank you Mr. Lovo for all you do! More

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We thought the sales experience was great but service was very slow in responding to telephone messages. very slow in responding to telephone messages. More

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Exceptional Services from the Saleperson, used car mgr and the finance personnel. This my third transaction with this dealership and Abiola within 13 months and every time was welcoming and I am Satisfied and the finance personnel. This my third transaction with this dealership and Abiola within 13 months and every time was welcoming and I am Satisfied. Abiola made sure I was satisfying with my vehicles and price point. More

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This dealership is fantastic. Most recently, I’ve been in touch with the service department, specifically Joy, and the BMW Genius, Amit. They’ve helped with tags and getting up t Most recently, I’ve been in touch with the service department, specifically Joy, and the BMW Genius, Amit. They’ve helped with tags and getting up to speed on how to work the dash (my last car had a cassette tape player so you can imagine the leap!!). They were so kind, patient, professional, and fun. Highly recommend going to BMW Silver Spring!! More

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