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Joe Emmerich
Joe Emmerich at Luther Family Buick GMC
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Joe Emmerich | Page 2

Transportation Coordinator

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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4.8
351 Reviews
4.8

351 Reviews

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351 Reviews of Joe Emmerich

June 13, 2023

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Employee Rating

While I’m satisfied with the professional level of the service advisor I worked with. I’m giving this a low rating for the following reason. Upon checking my oil for the first time following service with More

by OLOPHEIM
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Recommend Dealer
No
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Jun 15, 2023

Luther Family Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 02, 2023

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Employee Rating

The service was good but the app where I set up the apt. Somehow lost my apt so they had no record of it. I still got in so I was grateful for that More

by DANIEL_HEISING
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Recommend Dealer
Yes
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Jun 05, 2023

Luther Family Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 01, 2023

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Excellent customer service and communication! I was very satisfied with my overall experience and would recommend them to anyone. More

by Amy Johson
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robb Reierson

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Jun 02, 2023

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 26, 2023

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Employee Rating

Quick service and all friendly when I had a mechanical question. They even put the car up on the hoist without charging me More

by cwostlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robin Tollefson, Robb Reierson, Kevin Lindgren, Paul McDonald

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May 30, 2023

Luther Family Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 01, 2023

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Employee Rating

Great people to deal with, customer driven, great buying experience, I would highly recommend. Have dealt with them for years More

by Richardlee4656
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anita Hetler, Troy Weist, Rod Tyson, Tony Emmerich , DAS Admin

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May 03, 2023

Luther Family Buick GMC responded

Luther Family Buick GMC would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 13, 2023

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Guys were very nice and knowledgeable. They were quick and gave me a correct time window for the work being done. Snacks/drinks/waiting area is not best I have seen but get the job done More

by BF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robin Tollefson, Robb Reierson, Kevin Lindgren, Paul McDonald

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Apr 14, 2023

Luther Family Buick GMC responded

Thank you for taking the time to write this review. I am pleased to hear that our staff was able to provide an efficient and overall positive experience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 19, 2023

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Employee Rating

Rob is a great, friendly guy! I was definitely glad to do business with him! More

by bw1002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robin Tollefson, Robb Reierson, Kevin Lindgren, Paul McDonald

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Mar 21, 2023

Luther Family Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 01, 2023

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Employee Rating

The service department handled my 2023 GMC on a Saturday morning without any appointment, very speedy and got the problem fixed More

by Jbfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robin Tollefson, Robb Reierson, Kevin Lindgren, Paul McDonald

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Mar 05, 2023

Luther Family Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 03, 2023

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Employee Rating

Great service always and a very nice break room. Will be doing business with u again. Thanks More

by JACKJENSEN33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anita Hetler, Tony Emmerich, Mark Carlson, Tim Ebens, Robin Tollefson, Robb Reierson, Kevin Lindgren, Paul McDonald, Andy Canaday

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Feb 06, 2023

Luther Family Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 03, 2023

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Employee Rating

This is a very friendly and knowledgeable car dealership. They work efficiently and get the job done. More

by janmatejka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

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Feb 04, 2023

Luther Family Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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