Joe Gallagher

I leased a Toyota Highlander in April of 2023 at Holman Toyota in Mount Laurel. It was a low mileage lease of 12,000 mi/year. Midway through the lease, during a routine maintenance visit, a service write Toyota in Mount Laurel. It was a low mileage lease of 12,000 mi/year. Midway through the lease, during a routine maintenance visit, a service writer stated that all of the tires exhibited excessive wear and two tires qualified as bald. I asked about the warranty as I had purchased the excessive tire wear and wheel protection plan. I was informed that there was no warranty on the tires. I later learned the Protection plan was for the end of the lease. Since Holman didn't warrant the tires, I turned to Toyota who also didn't warrant their "factory installed" tires. I contacted the tire manufacturer who again stated there was no warranty but they would prorate the tires and comp me 50% but I would still have to pay in excess of $800 as it was a AWD vehicle and all tires should be replaced to assure the traction control worked properly and to prevent damage to the drive train. I went back to Holman and wrote to Mindy Holman for assistance. Their customer experience department reached out to me and assured me they would handle it to my complete satisfaction. At the end of the day, They comped me two tires and called it a day. When I questioned the safety issue of only putting on two new tires, I was told that the other two tires SHOULD GET ME TO THE END OF MY LEASE. The service department didn't address the issue of traction control or drive synchronization. I again emailed Toyota's customer service department and their response was that they've been in contact with Holman Toyota of Mount Laurel and are satisfied with their action. They consider the case CLOSED! Moral of the story: While I agree that Holman Toyota has nothing to do with the parts or the way they were installed on my Toyota Highlander at the end of the day, they are shilling for Toyota. In that regard, they've failed miserably. Their customer experience department should change their name or it should close and save the company more money! My customer experience is poor and I can't wait for me lease to end! Another issue that concerned me: no one seemed interested in the performance of the drive train to explain why the wores wore so severely. There was no interest in checking out the telematics to view driver performance to see if I was driving hard. Just throw a few shekels at me and send me away! More

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