Joe Garcia

Audi Wyoming Valley responded

Thank you for the kind review! We're so glad to hear that you had a great experience with us. We always aim to make the process easy, professional, and accommodating, and it's wonderful to know that we met your expectations. Delivering work on time and as promised is something we take pride in, and we're happy to see it made a difference for you. If there's anything else we can assist with in the future, please don't hesitate to reach out. We look forward to seeing you again!

Audi Wyoming Valley responded

Thank you for your honest feedback. I'm truly sorry to hear that your experience didn’t feel as exciting or satisfying as it should have—especially when buying a new Audi, which is a moment we always hope brings joy and confidence. I understand your frustration regarding the power-folding mirrors not being equipped on the A5 Sportback. It sounds like there may have been a misunderstanding, and I truly regret that, as this particular feature was so important to you, especially for the reasons you mentioned. We always strive to be as transparent and thorough as possible, and I’ll be following up with our team to ensure we’re asking the right questions and communicating clearly about equipment moving forward. As for the finance experience, it’s likely our team member was trying to build rapport while handling the paperwork—which can take a few moments to process—but I understand how it may have felt off-topic. Your perspective is appreciated, and it helps us fine-tune how we interact with every customer. We genuinely value you, and I’d love the chance to speak with you directly to see if there’s anything we can do to help turn things around or simply support you better moving forward. Please don’t hesitate to reach out to me personally at 570-714-6550. Warmest regards, Mitch Kotarski General Sales Manager

Audi Wyoming Valley responded

Thank you for your kind words! We're so glad to hear that your car-buying experience was smooth and easy. We strive to make the process as simple and accommodating as possible, and it’s great to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. We're here to help!

Audi Wyoming Valley responded

Thank you so much for the fantastic review, Shawn! We're thrilled to hear that your experience was top-notch and that we were able to make everything easy and enjoyable for you. We believe car shopping should be both stress-free and fun, and it’s great to know we delivered on that. If there's anything else we can assist with, don’t hesitate to reach out. We look forward to helping you again in the future!

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We’re thrilled to hear that this is your second purchase with Joe—what an incredible compliment! It’s great to know that you had a smooth and enjoyable experience, and we’re so happy that Joe and the team could provide you with knowledgeable and friendly service. We truly appreciate your continued trust in us, and we look forward to helping you again in the future. Enjoy your new vehicle!

Audi Wyoming Valley responded

Thank you for your wonderful feedback! We're so glad to hear that your experience was smooth and efficient. It’s great to know that everything from the paperwork to the detailing was handled to your satisfaction. We always aim to provide professional service while making the process as seamless as possible. If there’s anything else we can assist you with, please don’t hesitate to reach out. Enjoy your new car, and we look forward to seeing you again soon!