Joe Garner
Joe Garner at Heritage Mazda Catonsville
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Joe Garner | Page 2

Sales Manager

Heritage Mazda Catonsville

6616 Baltimore National Pike
Baltimore, MD 21228

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4.5
81 Reviews

Dealership Experience

8 yrs, 7 mos

4.5

81 Reviews

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81 Reviews of Joe Garner

March 11, 2023

Dealership Rating
Employee Rating

Excellent customer service. Nate and the rest of the sales staff were professional from start to finish and helped me find the car I needed at a great price. One of the easiest More

by PC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Habayatou Diallo, Nate Edwards

Mar 14, 2023

Heritage Mazda Catonsville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Mazda Catonsville so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

January 14, 2023

Dealership Rating
Employee Rating

Great work with Kalyan Anthony! Great recommendations and nice services. I'm looking forward to driving my new cx30! Thank you so much! More

by He
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 18, 2023

Heritage Mazda Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

December 31, 2022

Dealership Rating
Employee Rating

Lakeysha did a great job making me comfortable buying my first new car. She fully explained the buying process. Lakeysha also showed me how to use several of the cool bells and whistles that came with my CX More

by Ruby Red Lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Kendal , LaKeysha Jacobs

Jan 01, 2023

Heritage Mazda Catonsville responded

Hi Ruby, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

September 24, 2022

Dealership Rating
Employee Rating

Great and simple to work with, would definitely recommend to anyone looking for an honest, hassle-free experience. More

by mturcotte814
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Kendal, Mohan Nirala , Steve Knolle

Sep 26, 2022

Heritage Mazda Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

September 14, 2022

Dealership Rating
Employee Rating

Please reference my Google review for the whole story. This place is full of crooks who lied to me, tricked me, and ultimately stole from me. More

by malcontentronin
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Adam Kendal, Kalyan Corraya

Sep 16, 2022

Heritage Mazda Catonsville responded

Hi Malcontentronin, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 10, 2022

Dealership Rating
Employee Rating

Devora was absolutely great! ! She was extremely helpful, efficient, and communicative. I would highly recommend her and would most definitely go see her again for another car. More

by jake91234
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Devora Jones

Sep 13, 2022

Heritage Mazda Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

September 08, 2022

Dealership Rating
Employee Rating

This dealership combines professionalism and is a very welcoming environment. I had the opportunity to consult with Kalyan anotony. he was very helpful in explaining all the processes and paperwork in a v More

by Sruthikuruhuri
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kalyan Corraya

Sep 11, 2022

Heritage Mazda Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

September 03, 2022

Dealership Rating
Employee Rating

Joe, Adam and Anthony took all the stress out of car buying!!!! They were all so helpful and kind!!!!! Thank you!!!!!! More

by dellaldorsey
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Kendal, Kalyan Corraya

Sep 06, 2022

Heritage Mazda Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 03, 2022

Dealership Rating
Employee Rating

Great environment! Great service! Best dealership experience ever. Everyone is patient and so kind! Buying process seamless. More

by JessicaD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Kendal, Kalyan Corraya

Sep 06, 2022

Heritage Mazda Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 26, 2022

Dealership Rating
Employee Rating

Tarek is extremely friendly, charming, and honest. Steve was condescending. Started with "Now this isn't me being condescending..." Then went on to talk down to me. He said, "I mean if you don't ca More

by Al
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tarek Hakki, Greg Johnson, Steve Knolle

Jul 27, 2022

Heritage Mazda Catonsville responded

Hi Al. Thank you for taking the time to review Heritage Mazda Catonsville. The input and feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We are very disappointed to hear about your less than positive experience, and understand your frustration with our dealership. We work hard to ensure all customers feel welcomed and important; we are sorry if you were not treated that way. Our General Manager, Steve Knolle, has attempted to contact you to personally apologize for the situation and address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Steve directly at sknolle@mileone.com or 443.865.2765 to allow us the opportunity to rectify our missteps and help you find the perfect vehicle. Again, thank you for your feedback and we truly hope to hear from you soon.

Jul 28, 2022

Al responded

Thank you for this response. Steve Knolle did eventually reach me. He owned up to being condescending, and apologized profusely. I accepted, and there are no hard feelings.

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