Joe Luna at AutoNation Volkswagen Park Cities

Had a more than pleasant experience with Park Citites Volkswagen. Joe Luna was my main man that helped me get into the Jetta I wanted. Very friendly, no b/s...I was in and out with no problem. Everyone at this location was very helpful & professional. Made an experience that could be painful, very smooth.

Was this review helpful to you?    Yes | No Thank you

I was extremely please with the excelent service I received from Joe Luna. I have been going to Park Cities VW to service my 2007 VW Jetta for over 5 years. I was in the market for a new vehicle, and started out at an Audi dealership in Plano. I am very happy I stayed with the VW brand, as my last 4 vehicles have all been VW Jetta's. Joe was so patient and he worked with the finance team to get me the vehicle I wanted, and a fair price. I would definitely refer others to Joe Luna.
Thanks for this opportunity to share my feedback!

Was this review helpful to you?    Yes | No Thank you

I went in to check out an amazing Mini Cooper S they had on their lot and possibly trade my 08 Toyota Prius for it. I knew the price I wanted and needed on both and got exactly those with minimum hassle from the team. We had a little back and forth but they were very honest an straightforward with me and fair, I believe. All in all, it was a great, easy, and most of all, quick experience. Joe was great to work with and made it fun to by the car I wanted.

Was this review helpful to you?    Yes | No Thank you

We greatly enjoyed working with Joe! He was so nice and helpful and didn't pressure us too much about purchasing, letting us come to our own decision. We also met with Steve when Joe wasn't in the office and he was very nice and helpful as well. We absolutely love the vehicle we ended up purchasing, and are happy to have started a positive relationship with Joe and Autonation VW Park Cities. I honestly believe that we could call him and he would help out on anything we needed. He was so accessible during our purchase decision in the office and even when he was out of the office via his cell. Very positive experience here, and would definitely recommend to others.

Was this review helpful to you?    Yes | No Thank you

Very friendly and courteous as we walked into the dealer. Mr. Luna was very patient and helpful
looking for possible finance options! The overall experience was very good!

Was this review helpful to you?    Yes | No Thank you

Great personal service without the pressure. I have been shopping for a new car and have visited several different dealers and makes but my experience at Autonation was different in a good way. Sam Howard zeroed in on exactly what I was wanting and Joe Luna took time before we drove off in our new car to make sure I was synced in with my and my husband's cell phones (especially appreciative since we are in "that age" and somewhat technically challenged. He also introduced us to several features of the car in a quick overview.
We will be back and I have already recommended Autonation VW to a couple of my coworkers.

Was this review helpful to you?    Yes | No Thank you

I had a great experience leasing a new vehicle at AutoNation Volkswagen. I arrived at the dealership very late to buy a car. Ken Foster assisted me in finding the exact I was looking for. I was trading in my 2 door sports car and was looking for something more economical. Ken was able to find the exact vehicle I was looking for, he offered we take it for a test drive and knew everything about my future car! I never felt rushed or pressured to make a decision. Ken and Pete helped me get a great deal on my trade in and get a great deal on my new lease too! Matt prepared the my leasing agreement, presented warranty options and answer all of my many questions. The detailing team even stayed late to make sure my new car was pristine as I drove it off the lot!

Usually after the sale is done a dealership has made their money and they don't care about you anymore.... THIS IS NOT THE CASE HERE!

Was this review helpful to you?    Yes | No Thank you

My experience was GREAT! I never felt pressured and everything moved along quickly. I was given all the time and attention I needed. Joe even stayed past hours to ensure my transaction was completed. Customer service was above and beyond what was required.

Was this review helpful to you?    Yes | No Thank you

The service which I received was done at a very comfortable level, and never did I feel pressured or rushed into a decision by anyone at the dealership. We were able to negotiate a fair price for our trade-in and were given a consistent price on the new model which did not vary from the start of the process. Their patience with us and overall professionalism made the entire process very simple.

Was this review helpful to you?    Yes | No Thank you

Joe made our sale pleasant, he went through all the details, we didn't feel pressured. I will recommend Joe to my friends. Thanks for the great customer service!

Was this review helpful to you?    Yes | No Thank you