Joe Ocon

Joe was great to us as salesman,sales mgr. Completed sale and Pacifica is ours Completed sale and Pacifica is ours More

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Subject: Direct Request to the Owner – Completely Unacceptable Experience with My 2025 Wagoneer Mr. [Owner’s], I am writing to you directly because I have completely lost trust in your dealersh Unacceptable Experience with My 2025 Wagoneer Mr. [Owner’s], I am writing to you directly because I have completely lost trust in your dealership’s management. My experience has been so bad, so exhausting, and so frustrating that only you can provide a real solution at this point. I purchased a 2025 Wagoneer brand new, 0 miles, and I never got to enjoy it. Within the first week it was already having issues, and since then the vehicle has spent TWO MONTHS in your service department. Two months, and I have been without a car, unable to use what I paid for. During that time, your team has replaced the transmission, accelerator pedal, throttle body, computer… and the vehicle is still not fixed. From the outside, it looks like they are guessing. No clear repair, no solid explanation, no confident diagnosis. And the most disappointing part was the recent conversation I had: I was told that I “wasn’t going to like the offer” because now the vehicle is considered “used.” With all due respect: Used by who? Because I have never been able to use this vehicle, not even for a single day. All I have done is continue paying for a car that has been in your service department since the beginning. This is not a simple inconvenience. It has been a complete lack of responsibility, a lack of professionalism, and honestly, a lack of respect toward me as a customer. This is why I am contacting you directly. I need you personally to review my case and provide a fair solution that reflects the damage, frustration, and time lost over a unit that was defective from day one and that I never had the chance to enjoy. What I expect is simple: a serious, direct, and fair resolution — no excuses, no runaround, and no more wasted time. I would appreciate a direct response within the next 48 hours. Thank you for your attention. More

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Joe and the staff were very helpful. Really glad I bought a car at your dealership Really glad I bought a car at your dealership More

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Joe is an incredible car sales man and he is up on the minor things. minor things. More

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I bought my car at this center in 2023, I have been servicing my car for 2 years at this center. I want to say thank you for my peace of mind, for the care, recommendations from the masters. Excellent servicing my car for 2 years at this center. I want to say thank you for my peace of mind, for the care, recommendations from the masters. Excellent and quality service! Thank you to all the staff of the salon! I recommend with them you can be happy! More

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Very satisfied with our salesman, support team and the dealership. Happy with our new car. dealership. Happy with our new car. More

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Joe was great, very knowledgeable, good customer service. We felt at ease throughout the process. We ordered a cover and he keeps us updated as to the progress. Happy customer! We felt at ease throughout the process. We ordered a cover and he keeps us updated as to the progress. Happy customer! More

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Muy exelente el servicio y la atención al cliente lo recomiendo muy profesionales en su labor recomiendo muy profesionales en su labor More

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The employees are very knowledgeable love what they do willing to help every time I have visit there great service willing to help every time I have visit there great service More

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Can’t go wrong with Joe and dealership Have been good to deal with. Happy to deal with. Happy More

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