Joe Pappalardo
Joe Pappalardo at Lexus of Brookfield
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Joe Pappalardo

Service Manager

Lexus of Brookfield

20001 W Bluemound Rd
Brookfield, WI 53045

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5.0
51 Reviews

Dealership Experience

11 yrs, 9 mos

Industry Experience

24 yrs, 8 mos

Specialties & Trainings

Lexus Master Certified

5.0

51 Reviews

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51 Reviews of Joe Pappalardo

January 30, 2024

Dealership Rating
Employee Rating

Salesman Bob Hill and the Lexus Service Team are Top Notch! When my car battery died, and I couldn’t get to them, they came to me & jump started it so I could get to the Service Center and get the new b More

by Bernie H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2024

Lexus of Brookfield responded

Hi Bernie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 04, 2023

Dealership Rating
Employee Rating

Had a wonderful experience at Lexus of Brookfield. From the management team including Joe Palmisano Mike Wandrey Will Snider and Kevin Bell to the sales rep Bob Hill, I was provided with the best cust More

by dfink1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano, Kevin Bell, Will Snider, Bob Hill , Michael Wandrey

Dec 15, 2023

Lexus of Brookfield responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks again for the recommendation, and have an amazing day!

September 01, 2023

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Employee Rating

Professionalism through and through. Lexus of Brookfield wants your experience to be the best. Everyone is extremely knowledgeable, which makes decision-making a lot easier. I will alw More

by tomheck1127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 10, 2023

Lexus of Brookfield responded

Hi, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

August 31, 2023

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Employee Rating

Most professional and cleanest dealership I have ever dealt with. They treat you like family and I know they have so many long term relationships with their customers. I have referred several friends t More

by wrs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 10, 2023

Lexus of Brookfield responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

March 05, 2023

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Employee Rating

I bring my Toyota Sienna to the Lexus Service Center and they ALWAYS go above and beyond for me! More

by katie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 08, 2023

Lexus of Brookfield responded

Hi, thank you so much for sharing your recent experience with us, Katie! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

March 05, 2023

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Employee Rating

Fantastic and Friendly dealership! Bob Hill was amazing to work with. Very professional and pointed me in the right direction with budget, suv type and resale values! Will definitel More

by kyle.john
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano, Bob Hill

Mar 08, 2023

Lexus of Brookfield responded

Hi, we're glad to hear our staff took such great care of you, Kyle! We hope we can continue to be of service to you down the road!

March 03, 2023

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Employee Rating

The absolute best dealership in Wisconsin! They set the standard for customer service. This is the only place I will ever buy a car. More

by Jordan P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 07, 2023

Lexus of Brookfield responded

Hi, thank you so much for sharing your recent experience with us, Jordan! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

January 13, 2023

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I have purchased two Cars from them. Recently,I had to add an after market remote starter. The service department here is amazing. The help they gave me was incredible. The person helpi More

by Jer21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano

Jan 18, 2023

Lexus of Brookfield responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 11, 2022

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Employee Rating

Have done business with this dealership since 1989. They have contacted to put the customer first and take great care of us. I have never been ignored or treated poorly. This caring service is asked of More

by csanidas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano, Alex Bolotin, Steve The Greek Haidman , Matthew Smeiska, Lexus Wade Technology Dept, Liz Zato

Nov 15, 2022

Lexus of Brookfield responded

Thank you so much Carole for the kind words. It’s been an honor to personally serve you since 1989. You and George have a tremendous family and have always been so kind to myself and our team. We are grateful for the many referrals you send to us. You are more than just clients, you are family to all of us. Joe Palmisano, Executive General Manager

November 01, 2022

Dealership Rating
Employee Rating

I always receive the best service always. It is always timely, very friendly, and very professional More

by bacedot
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Kallas, Matthew Smeiska, Nikolaos Vlahos

Nov 06, 2022

Lexus of Brookfield responded

Thank you for taking the time to leave us a positive review about our service team. I am certain they will all be excited to read your 5 star review. Joe Palmisano, General Manager

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