Joe Virgen

Jena was fantastic to deal with as well as Joe the business manager the dealership is spotless and when you take delivery it’s bar none very impressive they are very professional and know what they’re business manager the dealership is spotless and when you take delivery it’s bar none very impressive they are very professional and know what they’re doing. I will definitely put the word out this is the place to go for any Cadillac needs. More

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Jena was great! No pressure. Great customer service and was completed In a timely manner TRhodes No pressure. Great customer service and was completed In a timely manner TRhodes More

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We just had a GREAT car buying experience at Andrews Mt. Juliet! A very professional, low-pressure, and pleasant morning. Josh Hatfield and Joe Virgen were an absolute pleasure to work with. We'll recommend Juliet! A very professional, low-pressure, and pleasant morning. Josh Hatfield and Joe Virgen were an absolute pleasure to work with. We'll recommend this dealership to others, and definitely consider them for our next purchase. A++. More

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I had a fantastic experience purchasing my new car at Andrews Cadillac, Mt. Juliet,Tn! From the moment I drove into the dealership. The team was welcoming, professional and genuinely helpful. Jenna, my Andrews Cadillac, Mt. Juliet,Tn! From the moment I drove into the dealership. The team was welcoming, professional and genuinely helpful. Jenna, my sales person, made the process easy and pressure free, she answered all my questions with patience and knowledge to help find the perfect car for me!! Business Manager, Joe, made everything simple and stress free. He clearly explained all options and I felt confident throughout the process. The entire experience was smooth, and I drove away in my new to me Cadillac XT5, feeling excited and grateful!! I would ABSOLUTLEY recommend Andrews Cadillac to anyone looking for a new to you vehicle! Thank you Andrews Cadillac Team! Superior Service More

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My words are worthless trying to explain the positive experience I had with the Andrews Cadillac Team. I made contact with sales consultant Jena, when I entered the facility and stated why I was there. experience I had with the Andrews Cadillac Team. I made contact with sales consultant Jena, when I entered the facility and stated why I was there. Jena demonstrated superior knowledge concerning the Cadillac CT5 I wanted to test drive. We test drove two vehicles which were a 2025 and 2024 CT5. Despite their interior drivers layout being different, Jena clearly understood both vehicles as demonstrated by answering all questions without referencing material. Jena clearly understands self induced decision making pressure as she offered several times to step away as my wife and I discussed our desire. There was not any attempt to pressure or sway our decision into either of the vehicles. Jena professionally and patiently answered all questions which allowed us to make a choice. I don’t haggle dealers over their prices and I felt the sticker price was well stated. Then came Joe, the business manager . He conducted the financial side of the process. He was smiling from the moment he walked up for introduction to the time we departed. The companies use of technology concerning all the document signing requirements was excellent. Joe answered all questions and communicated clearly concerning clarification. He displayed additional options concerning warranty and accepted my decision with no pressure applied. This Cadillac Team is worthy of the highest approval rating a consumer can provide. I will return at some point for a Cadillac SUV because I’m extremely proud to be a new Cadillac owner supported by this family team. (Meaning, without doubt I felt welcomed like family) I’m writing this without previously reviewing other consumer reports concerning this particular Cadillac Team. I was so impressed, I returned to Andrews Cadillac of Mount Juliet, TN, the next day. I wanted to share my positive experience. I encountered Stanley and requested the Sales Manager. He didn’t ask why or question my purpose. He simply honored my request and took me to Shane, the Sales Manager, with whom I relayed my exceptionally positive experience. I know you can’t please everyone, I’m a Veteran of the U. S . Military and I have served on multiple teams. I’m extremely happy with my first ever Cadillac purchase and I’m looking forward to my interaction with the Andrews Cadillac Team of Mount Juliet. I greatly appreciate the atmosphere of the facility. More

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Josh was incredible and extremely informative but not forward or aggressive which has happened to us in past ….only complaint is , we bought new car with 2k miles on it, showing 69% oil life remaining an forward or aggressive which has happened to us in past ….only complaint is , we bought new car with 2k miles on it, showing 69% oil life remaining and they weren’t able to give us a quick oil change to reset it to 100%. The price of car after taxes was over $65k….i just think that would of been a nice finishing touch for us or a extra free oil change coupon More

by nypddevildog Verified Customer Verified Customer

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Very professional company and extremely knowledgeable personnel at every point in the purchase. No feelings or angst whatsoever in the entire purchase. A solid first impression of customer satisfaction f personnel at every point in the purchase. No feelings or angst whatsoever in the entire purchase. A solid first impression of customer satisfaction from beginning to end. What more could management expect? Thanks, C. Bruce Watterson, Franklin TN More

by rbwatterson Verified Customer Verified Customer

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Jena was very prompt in answering my questions. She was a pleasure to do business with. Helpful in every way. The rest of the team was very good as well. She was a pleasure to do business with. Helpful in every way. The rest of the team was very good as well. More

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We were impressed with the professional, smooth car buying experience. Stanley was active, helpful, knowledgeable, and patient. We felt supported & valued. buying experience. Stanley was active, helpful, knowledgeable, and patient. We felt supported & valued. More

by Mcdlowe Verified Customer Verified Customer

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I had a remarkable experience with this dealership. I truly appreciated the kindness, trust, and overall help that they provided. I felt like almost family and will purchase all my vehicles from this d I truly appreciated the kindness, trust, and overall help that they provided. I felt like almost family and will purchase all my vehicles from this dealership going forward. Shout out to Josh and Joe and anyone else that helped me get the Escalade that I have been looking for for over a year. Xo More

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