Joel Gonzalez

For sales: Yes, I would recommend BUT be careful. For service: Absolutely NOT! For circumstances out of my control, I have been a client of this dealer for about 5 years. I have to say that they For service: Absolutely NOT! For circumstances out of my control, I have been a client of this dealer for about 5 years. I have to say that they were the only dealer that gave me a break to purchase my first vehicle in AZ. After that, I have traded with them other 3 vehicles. When it comes to service, it’s the most painstakingly thing I’ve ever experienced. I have to be constantly asking about my vehicle status when I cannot wait for the vehicle. My most recent experience and biggest disappointment is that I brought my vehicle in for scheduled maintenance. Since it’s not a VW, and because they don’t have the specific tools to service my vehicle, it had to be serviced in my vehicle’s make dealership. For this process I had to submit a claim to an extended warranty I purchased for my vehicle. After 3 weeks of Larry Miller VW having my car in their parking lot and working my case with the insurance company and the dealership, finally, my was taken to be fixed. After a couple of days, the car returned to LMVW and a 4 wheel alignment was performed, upon request. After it was done, I was told to go pick up the vehicle. After conversing with the service rep and got my keys and paid for the alignment, I went outside to search for my car. After I found it and opened the door to sit down, I noticed that my windshield was cracked beyond repair. Immediately I returned to my service rep and told him to come outside to see what was happened. When I showed him, he clearly knew it happened either while the dealership personnel who took the vehicle to the other dealership to be worked on or returning from it. He took multiple pictures with his phone and said he was going to deal with it on Monday (this was a Friday), because his glass guys come in on Monday. I gave him a call that next Tuesday and, “funny story” happened. The service rep told me that both the General Manager and the Service Manager quit that same weekend and that there was a new one coming next week. I gave them another week. Have been expecting a call for when the dealership will take responsibility for replacing my cracked windshield and it has been a total of 3 weeks and 4 days up to today September 24th, 2024 and nothing yet. If you value bringing your newly purchased vehicle to the same dealership for service, this is not a place you don’t want to make business with. I am still waiting on the service rep to call me to schedule an appointment with their glass guys to have my windshield replaced. More

Report | Print

Really good service and nice selection of cars. I walked out with a new car that I love and got a really good deal on it! I walked out with a new car that I love and got a really good deal on it! More

Report | Print

Worked with Joel and had a great experience purchasing a new Atlas. He went out of his way to make the purchase process smooth and enjoyable! Thanks dude! new Atlas. He went out of his way to make the purchase process smooth and enjoyable! Thanks dude! More

Report | Print

This is a great team! They are easy to work with, no pressure and very honest! What a pleasure to experience integrity in a dealer! pressure and very honest! What a pleasure to experience integrity in a dealer! More

Report | Print

Very friendly service, answered all questions and was very helpful in choosing the right car for me! Loved the experience and would definitely recommend to friends and family to come get their cars from very helpful in choosing the right car for me! Loved the experience and would definitely recommend to friends and family to come get their cars from here (: More

Report | Print

Joel was excellent he helped us find the perfect car. Answered all of our questions And made us feel comfortable making the correct decision for our family. I would definitely go back to him when the tim Answered all of our questions And made us feel comfortable making the correct decision for our family. I would definitely go back to him when the time comes. More

Report | Print

Went in to just look. Joel helped me get my family into a new SUV and i was super happy with the service he provided. I will always go back to Joel when getting a new car. new SUV and i was super happy with the service he provided. I will always go back to Joel when getting a new car. More

Report | Print

Thank you for making my experience fast and easy. I love my new car and I will definitely recommend you to my friends and family !! my new car and I will definitely recommend you to my friends and family !! More

Report | Print

We had the best buying experience with both Joel Gonzalez and Mike Radig we could have hoped for. Thanks again to everyone at LHM Avondale and Mike Radig we could have hoped for. Thanks again to everyone at LHM Avondale More

Report | Print

I have bought several cars in the past and this was by far thee best experience ever! Joel went out of his way to show us multiple Vehicles to help us decide on which style color and type we liked. He was far thee best experience ever! Joel went out of his way to show us multiple Vehicles to help us decide on which style color and type we liked. He was very Informative of all vehicles and the features on each he explained everything and showed us how everything worked when we finally decided on which car we wanted to buy at the end of the deal he even hooked up the Bluetooth and our phones to the vehicle. Overall I was very pleased with his service. Very courteous and not a pushy salesman at all. In highly recommend using Joel as your sales rep. He will help you find the best deal for you! More

Report | Print