Joel Wagner | Page 2

Curtis fast service. Great communication and answered all my questions. Best service department I’ve ever been to. Thanks Great communication and answered all my questions. Best service department I’ve ever been to. Thanks More

by toddjackson586 Verified Customer Verified Customer

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Efficient professional friendly knowledgeable extended hours phone reminder helpful responsible likable answer questions problem solving hours phone reminder helpful responsible likable answer questions problem solving More

by rosebates Verified Customer Verified Customer

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Customer service after the sale needs serious work. Hyundai was at this facility for 4 months to have an engine replacement. Didn’t even replace the air filter when they had the old engine out and befo Hyundai was at this facility for 4 months to have an engine replacement. Didn’t even replace the air filter when they had the old engine out and before replacing with rebuilt. Couldn’t get answers to my questions nor VM messages returned. My husband had to stop in the business to get a call back. Contacted the owner of the lots without any satisfaction. Would not recommend this facility. More

by CathyBee Verified Customer Verified Customer

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First appointment of the day, in and out within 25 minutes. Opened a couple minutes early. Need to change hours on website though. Said shop opened @ 7:30, sign on door said 8. minutes. Opened a couple minutes early. Need to change hours on website though. Said shop opened @ 7:30, sign on door said 8. More

by truoct Verified Customer Verified Customer

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Great service with a smile. My car was done in a timely matter. I highly reccomend oil changes here to all my friends. Keep up the good work !! matter. I highly reccomend oil changes here to all my friends. Keep up the good work !! More

by jaydawg1 Verified Customer Verified Customer

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Worst service I have ever had. Made an appointment a week in advance. Appointment was made for Thursday morning. Didn’t communicate with me until the next day (Friday). Tried calling that night (Thursday) in advance. Appointment was made for Thursday morning. Didn’t communicate with me until the next day (Friday). Tried calling that night (Thursday) but got put on hold for twenty minutes until I finally hung up. Just got machines after. When they finally called the next day (Friday around noon), I ok’d to move forward. There was no communication that they needed to order parts. Had to call later that day (Friday) to get an update. That was after I was unable to pick my kids up from school. I asked over the phone if I could drive my vehicle until the parts came in. I was told yes. Went that evening to pick up my vehicle. Asked the service rep if my car was good to go, he said yes. Notice my vehicle was running hot and that I had a new leak that I never had before. Opened the hood and found they didn’t put my anti-freeze/coolant cap back on. Went back the next day (Saturday) and asked for my cap back. They couldn’t find it. Was told they would pay for the cap and “Make it right”. Went to Napa to buy a new cap and fluid. It cost $20. I had to call two days(Monday) later to see if my parts came in. They said that they had. Set up a time for Tuesday to get the parts replaced. Went in that evening to pick up my vehicle. To them. “Make it right” was taking $40 off a $550 dollar bill. That was not including the cap and fluid. “Make it right” was actually $20. I researched what would happen to the engine when it runs without fluid; found there would be a high possibility of having to replace the engine ($4000-$8000) but making it right was worth $20 to them. I will never go there again and may consider legal action. If that is not enough, I asked them to look at a leak in the passenger rear tire. It clearly states it on the work order but they never did it. More

by football16ohio Verified Customer Verified Customer

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Great support from Joel buying a car from two hours away. Very thorough sending all the info and pics I needed to make a decision. Great follow up after the sale also! Very thorough sending all the info and pics I needed to make a decision. Great follow up after the sale also! More

by rm Verified Customer Verified Customer

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Thank you for continued service on our fleet of vehicles used by Northeast Ohio Natural Gas. The sales and service departments are always available and are appreciated! used by Northeast Ohio Natural Gas. The sales and service departments are always available and are appreciated! More

by SHOISINGTON Verified Customer Verified Customer

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Just bought my 2017 Ford Escape and I absolutely love it! Highly recommend Joel Wagner at Parkway Ford Lincoln! Very easy process had everything done and signed within an hour. Highly recommend Joel Wagner at Parkway Ford Lincoln! Very easy process had everything done and signed within an hour. More

by ashedro1 Verified Customer Verified Customer

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Best service ever I was very impressed with the service provided. All went great, and Q and his staff was very professional, and kept us informed with every step. We I was very impressed with the service provided. All went great, and Q and his staff was very professional, and kept us informed with every step. We will be be bringing all of our vehicles here for all service. More

by rad0 Verified Customer Verified Customer

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