Joelle Inoma

Joelle was absolutely amazing from beginning to end. She ensured I received a vehicle with the options I was looking for and any and all issue were resolved accurately. Highly recommend. She ensured I received a vehicle with the options I was looking for and any and all issue were resolved accurately. Highly recommend. More

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I had the pleasure of working with Joelle and Gregg, they were great! Joelle made me feel comfortable with getting everything I needed to complete the sale. It was an unexpected purchase, but my transmission were great! Joelle made me feel comfortable with getting everything I needed to complete the sale. It was an unexpected purchase, but my transmission went up and I needed a reliable vehicle asap. I spoke with Gregg and I told him I wanted a Honda Civic but that was not available for what I needed in my price range so Gregg said not to worry he will find me something that I would like and in my price range. Well, Gregg did not disappoint, he found me a 2021 Honda CRV EX. Better than what I expected, I was so pleased. I want too also state that I had no way of getting to the dealership and they offered to come and get me from my home which is about an 1hr and 15-minute drive. Joelle was the one who actually came to pick me up which was great, we had a very nice conversation on the way back to the dealership. I would so recommend this dealership to anyone who wants a friendly, welcoming, no-hassle experience. Everyone that I met there was professional but very nice. Thank you again Joelle and Gregg!!! More

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Done in about 2 hours. Good experience! See you in 15 years when I come back for another car. Good experience! See you in 15 years when I come back for another car. More

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Gregg was very transparent throughout the process. Interest rates are always high with how the economy has been, but Gregg worked hard to get us close to the rate we wanted. I’ve bought two cars from Interest rates are always high with how the economy has been, but Gregg worked hard to get us close to the rate we wanted. I’ve bought two cars from this dealership and my next car will come from them as well. More

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I saw a jeep in carguru I had been searching for. I called and was .connected to Joelle I am located in Michigan and her dealership is in Maryland. I ended purchasing the jeep. I thought it was go I called and was .connected to Joelle I am located in Michigan and her dealership is in Maryland. I ended purchasing the jeep. I thought it was going to be complicated but with Joelle expertise and help from fellow coworkers, they made the transition so smooth! I'll definitely be buying my next car from her! Excellent service! More

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This dealership is amazing. They are customer friendly. They show and tell you their opinions. They are Family Friendly. They were open with us,especially Gregg Smith. He was an They are customer friendly. They show and tell you their opinions. They are Family Friendly. They were open with us,especially Gregg Smith. He was an excellent dealer as well as Joelle Inoma. Thank you to this dealership. More

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Gregg and Joelle were awesome, they made sure that I walked out with the car that I wanted. I will definitely recommend them to everyone! walked out with the car that I wanted. I will definitely recommend them to everyone! More

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Not a very good feeling when the Finance Manager thinks you were born yesterday and have no knowledge of leasing cars. With putting down the first month's payment, Myron chose to quote me $882 for 36m leas you were born yesterday and have no knowledge of leasing cars. With putting down the first month's payment, Myron chose to quote me $882 for 36m lease, $862 for 32m, and $841 for 42 months for a Trade-In payoff of $19,073 for a 2024 Jeep Latitude with the Altitude package (selling for 31k). Mind you, my credit score is well over 800. I have leased from this dealership a minimum of four times and have never dealt with such nonsense. When I went up to Myron, he waved me over but didn't get off his personal phone call. I started to explain how the quote was not only ridiculous, but also insulting. I then noticed he quoted me for a completely different vehicle than the one I wanted, I assume because he wanted to get rid of the blue SUV on his lot, had the wrong Salesperson attached to the quote (the only other female other than Joelle). Joelle was wonderful by the way, and I truly felt bad for her because her efforts went down the drain as soon as Myron and Gregg (another FI manager) got involved. Gregg will get his own review. He had me waiting for an hour until 9pm just to waste my time, insult my intelligence, and then have the gall to mock me when I said I was calling corporate, to whoever he still had on the phone saying "Ohhhhh she's going to call corporate." This is not even good behavior for a child, let alone a grown man, in a managerial role in a professional setting. I am appalled at how I was treated and will never consider leasing from HCDJR Owings Mills again. Myron, you had one job, and you failed miserably. I'm embarrassed for the Heritage brand. More

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Joelle and Jason wass really professional and help me in all process, 100% recommended everiting all process, 100% recommended everiting More

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Excellent experience at this dealership! Joelle was an amazing salesperson! Knowledgeable about the vehicle we purchased! Joelle was an amazing salesperson! Knowledgeable about the vehicle we purchased! More

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