The salesperson we worked with, Danielle Dahrouj, was very pleasant, knowledgeable and helpful. We will be sure to recommend her to friends and family! Great Service!

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A week and a half ago, I fell asleep on 495 and wrecked my beautiful 2010 Dodge Journey. The car was a total loss, and I began the arduous process of finding another vehicle. As I was looking at used Journeys, I noticed that the difference in cost between new and used was not as great as I would have thought. Yesterday, as I was leaving the salvage yard from picking up my plates, Ed called me and told me that he could match the target price that I had been quoted from USAA's auto circle. So, I dropped everything, broke two appointments with other dealerships who had quoted higher prices, and drove over an hour to Heritage. When I got there, I was ready to tell Ed to shove it, to be honest, because when I was almost there he called and said that they checked inventory, and they didn't have any of the model I'd been quoted in stock, but could get one if I really wanted it. However, after sitting down and taking to Ed, I realized that the AVP Journey was NOT the car I wanted, as it did not contain many of the features I had become accustomed too with my 2010 (which was an SXT with about half of the R/T features from that year's model). In the end, I got a 2013 SXT with 34 miles on it for about $2000 more than Carmax wanted for a 2009 with 35K. What's more, while my payment went up a little bit from my 2010, my insurance premium actually went down, so it was a wash in the end. So now I'm driving a way nicer car, for the same cost I was paying for my older model, and the gas mileage is better. Many thanks to Ed for taking the time to walk me through the differences between the two models, answering all my questions, and allowing me the space I need to analyze the decision myself and letting me come to my own conclusions. While I came in "hot," I stayed and ultimately bought because I didn't feel pressured or scammed like I did at some other places.

A side comment not specific to Heritage, but I do feel that Maryland should require advertisements to contain the sticker price with a list of all available incentives. Heritage was much better about it than some places. I went to one dealership where their advertised price contained all possible incentives, despite that fact that some of the incentives were mutually exclusive. But this is more of a comment on the industry, not the dealership. I personally would respect a dealership that had the stones to say "Here's the price, and a list of incentives you may qualify for," as it would buck the going trend, and allow customers to walk in with a more accurate picture. Just food for thought.

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Poor reliability. You have to fight with the Miles One Warranty people to approve service. Once service is completed, the same problems exist. I will never buy another Chrystler. Oil disappears like crazy. When we first got it, we were replacing brakes and rotors every 20k miles. The vehicle has had 4 recalls. The wiring inside the doors literally fell apart. It has had emissions problems, and assorted other problems. Scott, the service rep we dealt with was pleasant and professional, but problems never get resolved on the first service trip, if at all.

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I went it to purchase a new jeep grand cherokee and trade in my existing car. On my first visit, I was given a price on the car and told to come back with my trade so that can be evaluated. When I brought the trade in, I was told they would give me a certain price for my trade. The next day, the price of the new jeep i was looking at went up by over $2,000.00 due to an "error" on their part. I was very upset by this and spoke to Shawn Ritter who apologized and said he would make sure he rectified the situation. He asked me to bring my car in so we could talk. When I drove up there and met with him, he assured me that the price for my trade would remain the same and he would work on getting the price of the new car down. After not hearing from him for over a day, Ken the manager called me and said they were offering me $4,000 less for my trade in and that they had never made an offer. This was a blatant lie. Not only have they now changed the price of the car, they have also changed the value of the trade in. Don't waste your time with this dealer. They say what they think you want to hear, then change the numbers. They claim to have the lowest prices, which I am quickly finding out is not the case. Dont trust what they have to say and get everything in writing.

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I just graduated from college in May 2012. My car at the time was 15 years old and had 268,000+ miles on it. Although I could have milked it for longer, I am moving 700 miles away to Nashville for graduate school, and needed a reliable car that I could depend on. Joe Perry, as well as the management team, worked with me for over 5 hours to ensure the best possible deal. I have an extremely tight budget, being a graduate student, and at first wasn't going to be able to afford the monthly payment offered. Joe worked tirelessly to find every rebate and discount possible, and at the end of the day, I was able to drive away with a 2012 Chrysler 200 Touring that had a total of 20, yes, twenty, total miles on it with a monthly payment I will be able to manage. I do not know if I will ever have a car buying experience where I felt that the sales team was doing everything they could to HELP me get into a car at all costs, even if it wasn't what they were looking for at first. I thank Joe, and the management team for a great first car buying experience.

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I made a previous car purchase and the deal turned into my worst nightmare. I had not bought a car in 18 yrs. I was targeted and taken totally advantage of. I know how the world works and I still messed up. Heritage jeep and Maurice Smith heopled me to turn my mistake into a positive purchase. I have learned a lot and gone through lot for this car purchase. I have paid most high price of bad judgement to obtain vehicle.
Thank you Mr smith for turning it around for me.Your professionalism and courtesy made it possible for me to retain some dignity as a consumer. I assure you, if i decide to finally get the Jeep Cherokee you will be the first salesperson I see. Thanks again for you assistance. Now I can sleep at night even though I may have to give up food to pay for the car. (smile)

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Everyone worked seamlessly as a professional team from initial contact, through the sale and follow - up. The entire transaction was executed to my complete satisfaction: The used vehicle is exactly what I was seeking, the price was right, the condition of the vehicle is as promised, the extended warranty and after - sale follow up excellent.

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The entire process was the most painless I've ever had. Fair price, good #'s and they got me EXACTLY what I wanted, not what they wanted to push on me. I can't say enough how respectful of my time and overall they were. Very first class dealership.

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My wife and I visited another dealer in the morning and left there disgusted.The other dealer wouldn't give a straight answer on the price. Say what you want , but to most of us that's one of the most important issues when buying a car. We had decide to wait to buye a car until we passed Heritage on the way home. One of your jeeps caught my eye. We stopped and looked. Upon closer review it wasn't exactly what we wanted, but Charles Smith took the time to find us one we liked at a price that was worth driving from PA. for. Charles did such a great job . We've decided to purchase another jeep in the near future. Charles will get my first call!

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This is the THIRD vehicle I've purchased from Joe. It's nice to go into a dealership and have them listen to your wants and needs and not be pressured. Joe has always been very easy to work with and makes my experience wanting to come back. In fact--Joe had to personally drive to the Eastern Shore in order to secure my vehicle from another dealership. I liked the fact---that the sale wasn't about selling something on the lot, but rathar, finding exactly what I was looking for and making it happen! The dealership is well maintained and the entire crew is top notch---including the Sales Manager--Eric and Finance Director--Dave Hoffman. I would highly recommend this dealership and Joe Perry as your salesman---If your looking for an all-around great deal and experience.

Sincerely,

Dave K.

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