My Review Of Heritage Chrysler Dodge Jeep Ram Owings Mills:
A week and a half ago, I fell asleep on 495 and wrecked my beautiful 2010 Dodge Journey. The car was a total loss, and I began the arduous process of finding another vehicle. As I was looking at used Journeys, I noticed that the difference in cost between new and used was not as great as I would have thought. Yesterday, as I was leaving the salvage yard from picking up my plates, Ed called me and told me that he could match the target price that I had been quoted from USAA's auto circle. So, I dropped everything, broke two appointments with other dealerships who had quoted higher prices, and drove over an hour to Heritage. When I got there, I was ready to tell Ed to shove it, to be honest, because when I was almost there he called and said that they checked inventory, and they didn't have any of the model I'd been quoted in stock, but could get one if I really wanted it. However, after sitting down and taking to Ed, I realized that the AVP Journey was NOT the car I wanted, as it did not contain many of the features I had become accustomed too with my 2010 (which was an SXT with about half of the R/T features from that year's model). In the end, I got a 2013 SXT with 34 miles on it for about $2000 more than Carmax wanted for a 2009 with 35K. What's more, while my payment went up a little bit from my 2010, my insurance premium actually went down, so it was a wash in the end. So now I'm driving a way nicer car, for the same cost I was paying for my older model, and the gas mileage is better. Many thanks to Ed for taking the time to walk me through the differences between the two models, answering all my questions, and allowing me the space I need to analyze the decision myself and letting me come to my own conclusions. While I came in "hot," I stayed and ultimately bought because I didn't feel pressured or scammed like I did at some other places.
A side comment not specific to Heritage, but I do feel that Maryland should require advertisements to contain the sticker price with a list of all available incentives. Heritage was much better about it than some places. I went to one dealership where their advertised price contained all possible incentives, despite that fact that some of the incentives were mutually exclusive. But this is more of a comment on the industry, not the dealership. I personally would respect a dealership that had the stones to say "Here's the price, and a list of incentives you may qualify for," as it would buck the going trend, and allow customers to walk in with a more accurate picture. Just food for thought.
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Heritage Chrysler Dodge Jeep Ram Owings MillsAdded:
12/20/2012 9:59:57 AM
Thank you for your heartfelt response njbroug. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Ed lead you to your new 2013 SXT, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at BMW of Silver Spring. Thank you again njbroug and have a great day!