Scott Alton

The dealership allowed Thomas the latitude for me to “test drive” the vehicle to my home to ensure it could be accommodated by my existing garage. Every member of the Andrews dealership went out of the “test drive” the vehicle to my home to ensure it could be accommodated by my existing garage. Every member of the Andrews dealership went out of their way to resolve any issues. I could not have felt better about the experience. More

by georgegarden Verified Customer Verified Customer

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Don't Trust Andrew's Cadillac. A sale is their only concern not that all your needs are met. My wife and I visited Andrews Cadillac in Brentwood, TN on May 16, 2026, looking for A sale is their only concern not that all your needs are met. My wife and I visited Andrews Cadillac in Brentwood, TN on May 16, 2026, looking for the Vistiq EV with a heads-up display and air shocks. Mike Lombardi was our sales representative, and he said the Vistiq EV did not have these features AT ALL, but this is untrue. The Vistiq Platinum has these features, and more importantly it has air suspension, which was the most important feature we sought. My wife has chronic Lyme disease, and we wanted this feature for the ease of entering and exiting the vehicle for her service dog. When I asked Mike Lombardi in our test drive, he said NO, and we took his word for it. He then said that if we wanted those features, we could get them in the Escalade EV. This is an up sell to a vehicle costing $130,000. Mike had 3 days to prepare for our test drive, yet he failed to research all the features available on each Vistiq EV trim level. We believe this is misleading since a sales associate's job is to know the product they are selling. Then, I had to call the dealership to talk to Mr. Andrews. He never followed up on any of our emails; then he was dismissive, told us we weren't being truthful and he was extremely condescending. He said if you want out of your lease, then pay it in full and pursue the Vistiq EV Platinum. We did not learn about the features on the Vistiq EV Platinum until Cadillac sent us emails showing how the features can be adjusted across the different trim levels. We reported our issue to GM Executive Department (David Marsh & Mary Barra) Case Number 102373782. They took 3 days to review and in short came back with no resolution but to be apologetic. They said all Cadillac dealers are independent and make their own deals. Basically, To Bad, So Sad. In the end I find my interaction with GM Executives the same as Andrew Cadillac, lacking integrity and accountability. I am a US Navy Veteran, and I find no pleasure in writing this review other than having no one else fall into the situation we have gone through. More

by emailbrilutz Verified Customer Verified Customer

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Wonderful experience from receiving the phone call from Michael May. He listened to our needs. Then, we made an appointment to meet with Michael. He already had a vehicle detailed and ready for us to lo Michael May. He listened to our needs. Then, we made an appointment to meet with Michael. He already had a vehicle detailed and ready for us to look at. It was the best experience we have ever had at a dealership! Andrews Cadillac in Brentwood Tennessee has that wonderful down home human touch that we all need. Everyone we met throughout the purchasing process was awesome! A big thank you to Currie Andrews taking the time to come and meet us! More

by linda.lonon1 Verified Customer Verified Customer

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Andrea was amazing to work with from the first interaction on Facebook marketplace to today! My first-time experience with Andrews has been exceptional! interaction on Facebook marketplace to today! My first-time experience with Andrews has been exceptional! More

by MONTYLMITCHELL Verified Customer Verified Customer

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I had a great experience with Andrews Cadillac. My salesman, Brennon Alton made it so simple. He even spent extra time going over all the features to my new Escalade. Would highly recommend the My salesman, Brennon Alton made it so simple. He even spent extra time going over all the features to my new Escalade. Would highly recommend them. Top notch customer service. More

by bbaird555 Verified Customer Verified Customer

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Purchasing a vehicle can be stressful at times but not this time have to give a shout out to the sales manager Scott Alton for making it less stressful. this time have to give a shout out to the sales manager Scott Alton for making it less stressful. More

by Mike minor Verified Customer Verified Customer

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Everything from the order process to the delivery was very smooth. I’d highly recommend Andrews. very smooth. I’d highly recommend Andrews. More

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My husband Larry and I had one of the best car buying experiences ever. David F. Was most awesome and kind. The entire staff was kind and very professional. The owner, Curry was kind enough to come, s experiences ever. David F. Was most awesome and kind. The entire staff was kind and very professional. The owner, Curry was kind enough to come, shake our hand and say thank you. What a wonderful experience. Thank you Andrew's Cadillac! More

by karitaLwansleyreed Verified Customer Verified Customer

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Andrea and Andrew’s Cadillac were great! I was on a time restraint ad Andrea helped me make the buying process fast! I will be back for my next vehicle when the time comes I was on a time restraint ad Andrea helped me make the buying process fast! I will be back for my next vehicle when the time comes More

by dentmasters.ryan Verified Customer Verified Customer

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We have had a wonderful experience purchasing our Cadillac from Andrews Cadillac. The staff are friendly and helpful. Our sales associate Mike was extremely knowledgeable and helpful throughout the Cadillac from Andrews Cadillac. The staff are friendly and helpful. Our sales associate Mike was extremely knowledgeable and helpful throughout the entire process. Andrews Cadillac has earned a customer for life! More

by meltonk Verified Customer Verified Customer

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