John Cate

Lexus of Chattanooga responded

Thank you for sharing your experience with us! At Lexus of Chattanooga, we take great pride in providing excellent service and ensuring the highest quality standards are met. We're thrilled to hear that our body shop team went above and beyond to ensure your satisfaction by reworking a portion of the repairs until they achieved perfection. Your vehicle looking brand new is our ultimate goal, and we're delighted to have exceeded your expectations. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. Thank you for choosing Lexus of Chattanooga!

Lexus of Chattanooga responded

Thank you for sharing your experience with us, and we truly appreciate your loyalty to our dealership over the years. John Cate has been an invaluable member of our team, and we're thrilled to hear that he has consistently provided you with exceptional service. Your feedback regarding your recent visit to our new location is incredibly important to us. We sincerely apologize for the lack of privacy you experienced while speaking with John. We understand the importance of privacy during customer interactions and are committed to ensuring that all our customers feel comfortable and respected during their visits. Rest assured, we will address the issue of noise and lack of privacy in our new location promptly. Your feedback will help us make necessary improvements to ensure a more pleasant experience for all our valued customers. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can do to enhance your experience with us. Thank you again for your feedback, and we look forward to serving you better in the future.

Lexus of Chattanooga responded

Thank you for sharing your positive experience with Cody Skipper at Lexus of Chattanooga! We're delighted to hear that Cody has been the most caring in handling your concerns about the service of your Lexus. Providing clear communication and timely updates is crucial, and we're pleased that Cody has been prompt in returning your calls and explaining the details of your car's service. If you have any more feedback or if there's anything else Cody and our team can assist you with, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to provide excellent service for your Lexus. Safe travels, and thank you for choosing Lexus of Chattanooga!

Lexus of Chattanooga responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our dealership bright, very clean, and inviting. Creating a positive and welcoming environment is important to us, and we're delighted that you were impressed with the ambiance. We appreciate your kind words about our friendly and professional staff. Customer satisfaction is our priority, and we're glad to have made a positive impact on your visit. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

Lexus of Chattanooga responded

Thank you for sharing your positive experience with Fred at Lexus of Chattanooga! We're delighted to hear that he did a great job assisting you with your new car. It's wonderful that Fred's helpfulness and knowledge made the process easy for you, and we appreciate your recommendation. If there's anything else we can do for you or if you have further comments, please feel free to reach out. We value your trust in Fred and Lexus of Chattanooga, and we look forward to serving you again in the future.

Lexus of Chattanooga responded

Thank you for choosing Lexus of Chattanooga for your 5th Lexus purchase, and congratulations on your new car! We're thrilled to hear about the excellent experience you had with Ralph Paty, Ed Emerson, Josiah, and John Cate. Providing a seamless and enjoyable experience, as well as focusing on quality, value, and exceptional service, is what we strive for. If there's anything else we can do for you or if you have further comments, please feel free to reach out. We appreciate your loyalty and trust in our team at Lexus of Chattanooga, and we look forward to serving you again in the future.

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience with John Cate and our service team at Lexus of Chattanooga. We are thrilled to hear that John provided you with exceptional service, answering all your questions and ensuring your complete satisfaction. We take pride in providing our customers with top-notch service, and we are delighted that we were able to meet your expectations. Thank you again for choosing Lexus of Chattanooga, and we look forward to serving you in the future.

Lexus of Chattanooga responded

We couldn’t be happier that Ralph provided you with a great car buying experience. He is a real asset, and we are lucky to have him on the Lexus team. We hope you are enjoying your new Lexus, please come back to visit anytime!