John Cordell
John Cordell at BMW of Westlake

John Cordell

Service Director

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
313 Reviews
4.8

313 Reviews

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313 Reviews of John Cordell

August 29, 2025

Dealership Rating
Employee Rating

It’s really a pleasure to take my car to BMW! So organized and efficient in their service! More

by regome33
Service Price Transparency
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Recommend Dealer
Yes

August 25, 2025

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Service was great. Running well and looks brand new. Great detail work. Matt and Kevin were extremely helpful, professional, and kind. More

by X1ROCKS
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Recommend Dealer
Yes

Other Employees Tagged: Mathew Povroznik , Kevin

August 16, 2025

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The service department has provided consistently good service since I brought my car to them seven years ago. More

by wyantsmiling
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 19, 2025

BMW of Westlake responded

We're so happy we were able to help you out!

August 06, 2025

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The service was efficient and courteous. My BMW Is now running very well. It is always a pleasure to deal with Cory. I only wish the diagnostic charge were not so high, since it was recom More

by WHANSEN1
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Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Aug 07, 2025

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 05, 2025

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Employee Rating

Never have car returned when promised. Do not offer loaner vehicle as agreed upon when purchased More

by MURRAYEMAYNARD
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Cory McConville

Aug 07, 2025

BMW of Westlake responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

July 29, 2025

Dealership Rating
Employee Rating

Always great service. Very friendly and accommodating. Corey and Brittany are very helpful and thoughtful. More

by wyantsmiling
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

July 23, 2025

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Employee Rating

I feel so comfortable going there where everyone knows my name . Everyone there is so friendly . I can’t ask for more than that More

by NATEMANSOUR1
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

BMW of Westlake responded

Hi Nate, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

July 15, 2025

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Employee Rating

It’s Saturday, i found a leak or what i thought it was a leak so i called BMW of westlake and i spoke with Matt and right away he asked us to bring it over and he had a loaner ready for us . So i can’t ask More

by NATEMANSOUR1
Recommend Dealer
Yes
Jul 17, 2025

BMW of Westlake responded

Hi Nate, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

July 12, 2025

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Employee Rating

Kevin was my service representative and he did an outstanding over an above job with my service. I will always be bringing my car back to kevin More

by SWGANNON
Service Price Transparency
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Recommend Dealer
Yes
Jul 14, 2025

BMW of Westlake responded

Thank you so much for the positive review!

June 28, 2025

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Employee Rating

Cory is the best! He cares he really goes above and beyond to help customers! Love Cory! I wish it was more people like him. More

by Brandi Roby
Service Price Transparency
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Recommend Dealer
Yes
Jun 28, 2025

BMW of Westlake responded

Brandi, reviews like this give us motivation and help us ensure we provide high-quality care.

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