John Delrosario
John Delrosario at Kelly INFINITI
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John Delrosario

Warranty Administrator

Kelly INFINITI

155 Andover Street
Danvers, MA 01923

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5.0
22 Reviews
5.0

22 Reviews

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22 Reviews of John Delrosario

January 24, 2024

Dealership Rating
Employee Rating

Excellent service every thing was explained to me in detail will definitely be back next mileage point More

by johnob4644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Capano

Feb 07, 2024

Kelly INFINITI responded

So happy to hear that, John! It is great to know that your service visit went so well and everything was explained to you in detail. Thank you so much for taking the time to share this with us!

October 28, 2023

Dealership Rating
Employee Rating

Everyone is extremely knowledgeable and helpful. They get everything finished in the committed timeframe. Everyone at the dealership gets an A+ More

by Lfcosta126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2023

Kelly INFINITI responded

Thank you so much, Lfosta126, for sharing this with us! We're pleased to hear that our team demonstrated extensive knowledge and provided excellent assistance. Ensuring that we meet our commitments and deliver services on time is a top priority for us! If there is anything else we can do for you, please do not hesitate to reach out!

April 11, 2023

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Employee Rating

Great customer service and communication. They did an amazing job, keeping me updated along the way, and explaining to me the issues and possible remedies. More

by Soxnut24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 29, 2023

Dealership Rating
Employee Rating

Great people, accurate services and no surprises. You're told upfront of all recommend repairs/services. Easy to make appointments and very accommodating. More

by henriquerodrigues232
Recommend Dealer
Yes
Apr 07, 2023

Kelly INFINITI responded

This really means a lot to us, Henrique! We are so happy to see that everyone was so helpful and friendly and that everything ran so smoothly! Thank you so much for taking the time to share this with us!

September 30, 2022

Dealership Rating
Employee Rating

Management runs a tip top ship People. Great Service. Great Would recommend this dealership to others In fact I have been doing it for the past 12 yrs. Or so! More

by Ron_giorgione
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 30, 2022

Kelly INFINITI responded

Wow this really means a lot to us, Ron! We are happy to know that over the past 10 + years, you have had great experiences with us! Thank you so much, Ron, for your recommendation! We will be sure to pass this along to Lisa and the rest of the team!

June 26, 2022

Dealership Rating
Employee Rating

This group of people goes beyond good, they are simple the very best in the business!’ More

by Nugent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 27, 2022

Kelly INFINITI responded

On behalf of the entire team, thank you so much! We really appreciate you taking the time to share your feedback with us and are happy to know that everyone has taken excellent care of you! We will be sure to pass this along!!

March 03, 2022

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Employee Rating

The people were professional in every way and the service was excellent with a price I felt was very fair. More

by Mikedivers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 04, 2022

Kelly INFINITI responded

We are so happy to hear that, Mike! It is great that John, Jasmine, and Pete all took such good care of you and that you received excellent service!

February 16, 2022

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Employee Rating

Very professional from the time I drove my car into the service bay., Setting up a Loaner car, to a phone call let me know that my car is ready. White glove service! More

by Shep24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 01, 2022

Kelly INFINITI responded

We are so happy to hear that! It is great that everyone in both sales and service made sure you were taken care of and that you had a 5-star experience. We really appreciate you taking the time to share this with us!

February 16, 2022

Dealership Rating
Employee Rating

Very good experience Work was under warranty , was quick, And very timely done Professional maintaince group!! More

by Ziggy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Mar 01, 2022

Kelly INFINITI responded

Hi Ziggy! We just wanted to reach out and say how much we appreciate your feedback! It is great John, Jasmine, and Pete all took excellent care of you and that everything was done in such a timely manner!

Mar 01, 2022

Ziggy responded

Your welcome Hopefully looking forward to my next Infiniti Lease good deal!!

August 29, 2021

Dealership Rating
Employee Rating

I recently had a huge issues with my car. It was a gasket leak inside of the engine. Thanks Pete for dealing with my warranty company and getting them to approve all the repairs. More

by Senad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Peter Jervinis

Aug 30, 2021

Kelly INFINITI responded

We are happy to know that everything worked out, Senad! It is great that both John and Pete made sure everything ran smoothly and that your warranty company approved the repairs! Thank you, Senad, for taking the time to share this with us!

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