John Derobbio | Page 10

Flood Ford and John Derobbio are Top Notch! This is the 5th car I’ve purchased from this dealership, fourth from John Derobbio. John is the best car salesman I’ve ever worked with… mostly becaus This is the 5th car I’ve purchased from this dealership, fourth from John Derobbio. John is the best car salesman I’ve ever worked with… mostly because he never “sells” me. He works for me - he does everything he can to respond to my needs.John knows I hate hanging around the dealership, so when I want a test drive, he has the keys ready, when I buy a car, he has the paperwork prepared and all the legwork around insurance and DMV done ahead of time. When I bought my GT500, the car was prepped and waiting and I was driving my Shelby home in 20 minutes. To get this sale, I test drove 4 GTs over a 2-week period. He was my sounding board on the decision-making process; objective, reasonable, interested in what’s best for me. Finally, I built the exact 2015 GT I wanted online and brought John the spec. He worked his butt off finding that car - every day for a few weeks, keeping me in the loop along the way. He finally nailed it down and made it ready for delivery. As usual, he made the transaction smooth, quick and painless, and I was ready to roll very quickly - even with two trade-ins. Except, this time I hung around a little while because the guys on the floor were so jealous - I just had to enjoy the experience of taking possession of the most beautiful car I’ve ever owned! More

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Fantastic Experience Had tried several dealerships in Rhode Island, even had a test drive with the salesperson on his cell phone throughout my entire test drive. Went to F Had tried several dealerships in Rhode Island, even had a test drive with the salesperson on his cell phone throughout my entire test drive. Went to Flood Ford, not sure what to expect and meet John Derobbio, John made my experience great, he answered every question, showed my every detail in the car and then spent 10 solid days trying to get me exactly what I wanted and for the price I negotiated at Flood Ford - never once asking me to accept something different - Flood Ford made my goals and the Ford I wanted the number 1 priority, and I can honestly say, one of the best experience in buying a car - I could not be Happier with Flood Ford and my new 2015 Ford Explorer Sport More

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Too Much to Say in So Few Words John DeRobbio was an absolute gentleman. He went above and beyond to make sure I had a 100% understanding of the contract I was entering into. He wa John DeRobbio was an absolute gentleman. He went above and beyond to make sure I had a 100% understanding of the contract I was entering into. He was also very patient with my trying different vehicles while trying to make an educated decision on the vehicle I wanted to buy. As of this moment I would certainly do business with John DeRobbio again and would be more than happy to refer other customers to John if I know of anyone in need of purchasing a new or used vehicle. Michelle Fontaine kept in constant contact with me through email from the time I indicated that I was interested in leasing a vehicle until the time the purchase was made. She is very persistent in keeping communications open. Kudos to Michelle. Joseph Pezza stayed beyond his regular work day on a Friday before a long weekend to put together the financing so that I could have the vehicle that same evening. Now that says a lot for an employee. Also, I can’t let it go unsaid about how Mike Whyte in the service department went above and beyond the call of duty also when my 2010 Ford Explorer was being repaired. He made sure I had another vehicle to use while I was on vacation and my vehicle was in for repair. He did not know me. I was not a customer of Flood Ford in the past. I could not get any other Ford dealerships to take my car for over 2 weeks because everyone was overbooked with recalls. He took my vehicle in when others wouldn’t and while I was not able to have my vehicle repaired when I needed it, he did make sure I had a vehicle to use in place of it. Mike is a credit to the service department of Flood Ford and puts the Customer in "Customer Service". More

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Review The experience we had at Flood was flawless and relaxed. We look forward to doing more business with you in the future. Overall rating is absolutely a The experience we had at Flood was flawless and relaxed. We look forward to doing more business with you in the future. Overall rating is absolutely a 5! Thanks again & we love our new Edge! -Lori & Paul. More

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