Michelle Fontaine

Michelle Fontaine and Steve Ethier deserve top marks - they were very helpful when I traded in my 2016 Ford Fusion for a 2017 Ford Focus. Both answered my inquiries promptly and made the whole trade in pr they were very helpful when I traded in my 2016 Ford Fusion for a 2017 Ford Focus. Both answered my inquiries promptly and made the whole trade in process seamless; both are highly professional, friendly and helpful. I've been a Flood Ford customer for quite some time and plan to continue that relationship; I have nothing but the highest accolades for Flood's sales and service department personnel. They are truly head and shoulders above any other dealership with whom I've dealt, and this is thanks to people like Michelle and Steve and many others at Flood Ford whose acquaintance it has been a pleasure to make. More

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Pleasant, fair, outrageously easy process from start to finish. Contacted dealership online and was assigned a Sales Rep that day. He reached out, identified the vehicle I wanted; requested pictures of my finish. Contacted dealership online and was assigned a Sales Rep that day. He reached out, identified the vehicle I wanted; requested pictures of my trade in and got me a value within an hour. After securing financing from an outside lender, Flood was able to beat the rate and save me money. I recommend the team there without reservation. 10/10 More

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Steve Ethier in the staff at Flood Ford were absolutely tremendous in selling me a slightly used BMW just the other day. My experience was stress-free, professional and the car is awesome. Shout out also t tremendous in selling me a slightly used BMW just the other day. My experience was stress-free, professional and the car is awesome. Shout out also to their finance manager John Zito. These guys are great would buy from them again in a heartbeat. More

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Great car buying process at Flood Ford. Cameron is a very nice young man, very knowledgeable about their product and very transparent. I got a fair value for my trade and couldn’t be happie Cameron is a very nice young man, very knowledgeable about their product and very transparent. I got a fair value for my trade and couldn’t be happier with my new vehicle. More

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The dealership was a great experience overall, Michelle in internet sales was the best, transferred me to Joe In sales department. Had a 9:00 am appointment to trade in my f250 and look @ a used f150 on th in internet sales was the best, transferred me to Joe In sales department. Had a 9:00 am appointment to trade in my f250 and look @ a used f150 on the lot. After the regular back and forth with #’s we were able to make a decent deal. Drove out of the dealership @ 12:30 with a new to me used 2023 f150 .😎 More

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We had an awesome experience with fantastic customer service in all departments. They made the leasing process seamless. service in all departments. They made the leasing process seamless. More

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Everything was straight forward, clear communication, fair pricing and great selection of vehicles. They made the process easy from start to finish fair pricing and great selection of vehicles. They made the process easy from start to finish More

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I had an excellent experience at Flood Ford from start to finish. The customer service was excellent and Steve Ethier was very knowledgeable, professional, and never pushy. Steve made the whole process easy finish. The customer service was excellent and Steve Ethier was very knowledgeable, professional, and never pushy. Steve made the whole process easy and stress-free. I would definitely recommend Flood Ford to anyone looking for a great car buying experience. More

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This is our third vehicle we had purchased from flood Ford and has usual excellent staff ! Ford and has usual excellent staff ! More

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This was my first time dealing with Flood Ford. I could not have been more pleased. After an internet inquiry, Michelle responded immediately with vehicle information and my contact at the dealer I could not have been more pleased. After an internet inquiry, Michelle responded immediately with vehicle information and my contact at the dealership, Chase Sullivan. I made a visit and 40 minutes later had made the deal. Truly there was no hassle. When picking up the car I also worked with Paulette to finance and that too couldn't have been more efficient. Would highly recommend Flood to anyone shopping for a car. More

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