John Fiorino
John Fiorino at Matthews Kia of Greece

John Fiorino

Service Manager

Matthews Kia of Greece

4321 W Ridge Rd
Rochester, NY 14626

4.8
69 Reviews
4.8

69 Reviews

Write a Review

69 Reviews of John Fiorino

June 19, 2025

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Employee Rating

Great service. Talented staff. I would recommend this dealership to friends and family. Clean waiting room. More

by Markfragale
Service Price Transparency
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Recommend Dealer
Yes
Jun 20, 2025

Matthews Kia of Greece responded

Hi Mark- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 18, 2025

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Generally I am happy with my service. This past trip took quite a bit longer and my car is now making noises it didn't before. The repair required them to take things out and put them bac More

by amandakrenning
Service Price Transparency
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Recommend Dealer
Yes

June 16, 2025

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Great everything went as was expected. Hour and a half is a little long for a oil change. More

by JOHN H
Service Price Transparency
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Recommend Dealer
Yes
Jun 16, 2025

Matthews Kia of Greece responded

Hi John- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

June 14, 2025

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Employee Rating

Called four times got put on hold no one ever picked up the phone four times with over a 15min wait that’s unacceptable and one got to hear what my need was. So I’m just giving up and will forget about it. More

by GT20
Service Price Transparency
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Recommend Dealer
No
Jun 16, 2025

Matthews Kia of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our Service Director, John fiorino, at jfiorino@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

June 12, 2025

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Everyone is friendly and professional. Very good in communicating and also asking me if I have any questions. There was absolutely no wait. The Service techs got my car in right away. I wa More

by MAHANFLAND
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Matthews Kia of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 11, 2025

Dealership Rating
Employee Rating

had to mess around and take it back for same problem twice in a week More

by SHARKS29
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 12, 2025

Matthews Kia of Greece responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

June 09, 2025

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Knowledgeable service, lovely waiting room, complementary loaner vehicle, convenient shuttle service, friendly staff, car always returned clean More

by Froklsnt
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Recommend Dealer
Yes

Other Employees Tagged: Both shuttle drivers, service leads

Jun 09, 2025

Matthews Kia of Greece responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

June 05, 2025

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Hands down Angelica went beyond her way to help me with my issue. Highly recommend. More

by ray.montalvo2195
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Angelica

Jun 06, 2025

Matthews Kia of Greece responded

Hi- thanks for highlighting some of our Team who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

June 04, 2025

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Employee Rating

I was happy with my service and it was completed in a timely manner. Also, they completed a recall on my sorrento. I appreciate that. More

by lessord35
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 06, 2025

Matthews Kia of Greece responded

Hi- your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again soon! Take care!

May 30, 2025

Dealership Rating
Employee Rating

Service is good and done on time. Waiting room is very comfortable. Service employees very friendly. More

by nancyhenchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Matthews Kia of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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