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John Gaines

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John Gaines

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John Gaines | Page 3

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.8

640 Reviews

Overview Reviews (640) Inventory (112)

Dealership Experience

14 yrs, 6 mos

Industry Experience

15 yrs, 6 mos

4.8

640 Reviews

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640 Reviews of John Gaines

April 14, 2023

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Employee Rating

Always a pleasure to deal with the Service Department at Gorges, responsive and proactive and get stuff done on time. Gorges, responsive and proactive and get stuff done on time. More

by NWB5609

Verified Customer

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Josh

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April 14, 2023

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Getting ready to ship our car back overseas and we wanted to make sure that it was in the best condition possible. We invested in the repairs and it practically handles like the day we picked it up in Gothen to make sure that it was in the best condition possible. We invested in the repairs and it practically handles like the day we picked it up in Gothenburg! Very pleased! More

by KMW

Verified Customer

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Recommend Dealer

Yes

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Apr 18, 2023 -

Gorges Volvo Cars responded

What a wonderful thing to hear! We strive to provide the true Volvo experience which of course started in Gothenburg so that means a lot. Thank you for stopping in. We wish you safe travels!

April 12, 2023

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It was very easy to get an appointment. The car was thoroughly cleaned after the work. The car was thoroughly cleaned after the work. More

by SVELANDER

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Recommend Dealer

Yes

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Apr 18, 2023 -

Gorges Volvo Cars responded

We do our best to offer flexible servicing options and are pleased it worked out. Thanks for the visit!

April 11, 2023

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Quickly in and out on a Saturday afternoon. Was given a loaner vehicle to head to local restaurant and by golly got a text msg stating the vehicle was ready right the end of the meal. Kudos to Was given a loaner vehicle to head to local restaurant and by golly got a text msg stating the vehicle was ready right the end of the meal. Kudos to the service department .👍 More

by Doug Switalski

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Recommend Dealer

Yes

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April 10, 2023

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overpriced. got quoted one price, then got charged for that AND another fee for disassembly to make the repair. Will not be coming back. got quoted one price, then got charged for that AND another fee for disassembly to make the repair. Will not be coming back. More

by Bbrownrigg

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Apr 11, 2023 -

Gorges Volvo Cars responded

The work quoted to fix your vehicle was separate from the disassembly and diagnostic; moving forward we will ensure all clients fully understand the breakdown. We apologize for any misunderstanding.

April 08, 2023

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I can't give you a 5 because it took over a month to diagnose my service problem. However, your staff was thorough, conscientous and certainly attentive to my problem. When the problem was finally analy diagnose my service problem. However, your staff was thorough, conscientous and certainly attentive to my problem. When the problem was finally analyzed, service was prompt., Cory Liemig was my principal contact. More

by DANDEPURDY

Verified Customer

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Recommend Dealer

Yes

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Apr 10, 2023 -

Gorges Volvo Cars responded

Your patience while we worked to get your vehicle fixed was very much appreciated. Thank you for your trust in us!

April 06, 2023

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Did a great job of communicating when my vehicle was going to be completed and what was happening to it. going to be completed and what was happening to it. More

by JEFF.TAAKE

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Recommend Dealer

Yes

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Apr 10, 2023 -

Gorges Volvo Cars responded

We love to hear it. Thanks, Jeff!

April 06, 2023

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This dealership is fantastic! They gave the best staff. They are so warm and welcoming. They gave the best staff. They are so warm and welcoming. More

by katrinaondracek

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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Apr 10, 2023 -

Gorges Volvo Cars responded

We are truly fortunate to have such a great staff! Thanks for sharing, Katrina!

April 05, 2023

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Always willing to explain what needs to be done. Prompt service and a nice waiting area. Prompt service and a nice waiting area. More

by SWUCHER

Verified Customer

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Recommend Dealer

Yes

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April 04, 2023

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Greeted promptly. Service was done in a timely fashion. Appreciate the excellent service and professionalism. Service was done in a timely fashion. Appreciate the excellent service and professionalism. More

by michaelylee20

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Joel Palmquist , Chandler Welsh

Helpful 0

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Apr 05, 2023 -

Gorges Volvo Cars responded

We will continue to serve you well. Thanks, Michael!

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