John “JD” Taylor | Page 2

I enjoyed doing business with Murray dodge all the people are very pleasant to do business with and I would highly recommend anybody going their to buy their next automobile especially jeeps are very pleasant to do business with and I would highly recommend anybody going their to buy their next automobile especially jeeps More

by T.0829 Verified Customer Verified Customer

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Buyer beware of bait and switch here. This review is just the beginning of my journey to get this dealer to stop shady business practice. I reached out to Buddy Price about purchasing thi This review is just the beginning of my journey to get this dealer to stop shady business practice. I reached out to Buddy Price about purchasing this vehicle in advertised pricing on website. See photo. I was looking at another dealer for same truck in different color. When I spoke to Buddy I confirmed pricing on this unit was correct. He did inform me this was accurate. After taking photos and sending all info. on my trade in. JD ( slick willy) called me instead of Buddy to inform me of great price on trade in. LoL. The price they gave me including tax saving on used vehicle on new one. Which was about 3500+~ in tax savings which he added to value of my truck. Which was deceiving. Which they wanted me to think they were giving me a great trade value. Then JD informed me the price of TRX was 5000.00 over msrp. Which is now 6500.00 more than advertised price. Simple bait and switch. My fight has just begun on this. Will send to Florida’s Attorney General, BBB, and Ram. I am so sick of deceptive practice from these dealerships. More

Helpful 3

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Not very responsive to customers on the lot, I walked around the lot for over 20 minutes before anyone asked if I needed help. J.D. sales manager was very pushy and us cuss words which is very unprofessi around the lot for over 20 minutes before anyone asked if I needed help. J.D. sales manager was very pushy and us cuss words which is very unprofessional!!!! More

by 1st time ram owner Verified Customer Verified Customer

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Went out the way to make my deal happen. Great place. Every yr we come back. Year number 3 Great place. Every yr we come back. Year number 3 More

by bluerunner2003 Verified Customer Verified Customer

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Easy to deal with courtesy cares about the costumers and the vehicle you want will go the distance for the customer the vehicle you want will go the distance for the customer More

by Stevo Verified Customer Verified Customer

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Murray Jeep Chrysler uses stiff arm and deceptive tactics. They employ knucklehead salesmen that work under a sneaky weasel on the floor named Phillip and JD that sneak around eavesdropping on conver tactics. They employ knucklehead salesmen that work under a sneaky weasel on the floor named Phillip and JD that sneak around eavesdropping on conversations in which they (weasels) use to direct their minions on how to proceed with the sale. The mindless minions are given the “numbers” to push the sale within a short time span without giving customers a think period. The salesmen run down the numbers to the customer without even understanding the numbers themselves and are surprised when the customer can perform simple math or recognize the scam/con job of the weasel. They, minions and weasels continually put numbers in front of the customer and refuse the customer possession of the the draft proposals. Murray minions speak in platitudes. They lie about the price convincing customers that the deal is a step up from a lesser model; when actually making manufacture comparisons the scam is easily uncovered. When brought to the minions attention, the lies and dance go into full motion. The weasels den huddle is immediately assembled to redirect the scam. Also, after the sale on our new vehicle, it was discovered that system by system thought to have been included in the sale was not included. When we stepped up, or thought we did, the minions sold us on platitudes, example minion speak: does the car have this and this and this, and the reply was oh yes this car is loaded. The price was an additional 4K as the vehicle was represented as the next level model when in fact it was not. After the sale and uncovering the lies, they do an act of song and dance, and tell you to call Chrysler with the assist button in the vehicle. Come to then find out that the vehicle did not have the update for its software that was required and supposedly checked and complied with on arrival at the dealership along with the required acceptance inspections. This dealer is only concerned with the sale. Respect for customers and service is not their concern. After the software problem was assumed, the dealership would not/did not check the software version and only told us to push the assist button in the vehicle and talk with Chrysler. This dealership should be paused in its dealings, considered criminal and investigated by the parent company Chrysler that it represents. I had also bought a used beater car that I had requested from this same dealership and salesman. On agreement of accepting the vehicle the agreement made with the salesman included clean and detail inside and out, reinstall a fog lamp that had been out of its mounting and to fix an oil leak. The oil leak was the only problem said to be fixed, however, none of the minions could identify what was leaking only that a mysterious gasket was replaced. Also, upon checking the oil as it was supposedly changed after fixing the mysterious gasket it shown black streaking. After approximately 6 hours of discussing/arguing the agreement made with this vehicle, a minion manager agreed to have the vehicle cleaned. During this crazy period, I wanted to end both deals and receive my vehicle that we traded in back. They, this, criminal lot attempted to resale me my original vehicle for approximately 20k above its value using trickery and nefarious numbers on paper. The draft deal on paper after I called them out on the numbers was taken from me and declared property of Murray Jeep Chrysler and the words printed in the header stated that the form was for internal use only. In short they used the form to CTA, Cover Their xxx. Also, the minions defended the numbers on things like what they had spent on preparing the vehicle for resale, fees and taxes. Funny, we had just had the traded vehicle detailed and had it service at Murray Ford Dealership. Another lie from the minions. This dealership employs the lowest form of life for its slight of hand dealings. More

Helpful 4

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Every person there was great. I would recommend everyone looking for a new Jeep to visit this dealership. I would recommend everyone looking for a new Jeep to visit this dealership. More

by lordbk Verified Customer Verified Customer

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Everyone was friendly. Everything was explained well. A pleasant experience, i would recommend this dealership to anyone. We are happy. We love our new van. Thanks! Everything was explained well. A pleasant experience, i would recommend this dealership to anyone. We are happy. We love our new van. Thanks! More

by tarphodges Verified Customer Verified Customer

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Everyone there was polite, helpful, and friendly. It was a great overall buying experience...I highly recommend that anyone shopping for a vehicle should consider going to this dealership forst- It was a great overall buying experience...I highly recommend that anyone shopping for a vehicle should consider going to this dealership forst- More

by CINDYKLODELL Verified Customer Verified Customer

Helpful 1

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Excellent people and customer service they man sure we got the car we wanted they help out as much as they to make sure we was satisfied got the car we wanted they help out as much as they to make sure we was satisfied More

by VIKKI187 Verified Customer Verified Customer

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