John Laino
John Laino at Audi Wyoming Valley
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John Laino

Audi Brand Specialist

Audi Wyoming Valley

1470 PA-315, Suite 3
Wilkes-Barre, PA 18702

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5.0
42 Reviews
5.0

42 Reviews

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42 Reviews of John Laino

April 26, 2025

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Employee Rating

John has much to learn about the product, but is very obliging and willing to get the information asked… he is young, he will learn. The worst part of the buying experience is the “ secondary sales pitch More

by Raymo
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Apr 26, 2025

Audi Wyoming Valley responded

Thank you for taking the time to share your thoughts and observations with us. We truly value feedback like yours, as it allows us to continually improve and refine the experience we offer. I'm very glad to hear that John made a positive impression with his willingness to assist. He is indeed newer to the team, but he shows great promise and enthusiasm for learning the Audi brand inside and out. We are confident that with time and experience, he will continue to grow into an outstanding resource for our customers. Regarding your experience in the financing process, I appreciate you sharing your perspective. Our intention when presenting additional protection products is simply to provide information on available options that many customers find valuable over time. That said, we recognize that each customer's needs are different, and it is never our desire to make anyone feel pressured or uncomfortable. Transparency is important to us, and it’s helpful to hear that a more straightforward and open approach is what you value most — that is absolutely the standard we aim for. If you have any other questions or if I can assist with anything else, please feel free to reach out. I appreciate the opportunity to work with you and look forward to helping however I can. -Mitch Kotarski General Sales Manager

Apr 28, 2025

Raymo responded

Over all, I think you have a fine dealership. What I have found unethical non the past, is including road hazard to a tire purchase without out asking if I wanted it. I asked for an “ out the door “ price on tires , I noticed a $160 addition cost, apparently $40 / tire. I reached out after I noticed, but did not hear back from your representative.., I just lived with it, but I resented it. I will think twice before buying tires there again. All anyone wants is a square deal. No surprise costs. But I usually get good service from WVA. I have had positive dealings with Brian. I have dealt with him for near 10 years.He seems to care. Joe mislead me on the tires. I have dealt with him for years as well, but I will be more cautious in the future. This is the first time I have never dealt with Troy. I suspect a portion of his compensation comes from selling additional warranties. But he seems competent. John is a nice kid and could not have been more obliging, but has much to learn.

April 19, 2025

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It was a mostly a good experience shopping at Wyoming Audi dealership. John was gentle and professional in his effort to keep me interested in buying from his dealership and got much done within the shor More

by ugo5petd
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Recommend Dealer
Yes

April 16, 2025

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John was great. Smooth transaction. No pressure. Accommodating to our family with 5 children. Answered questions promptly. More

by benjamin_corby
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Perry , A manager, not sure of his name.

April 12, 2025

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Fabulous experience and John was amazing and personally drove 3 hrs to hand deliver my new car. Good folks to work with More

by Ajit Kara
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Perry

Apr 26, 2025

Audi Wyoming Valley responded

Thank you for the fantastic feedback! We're thrilled to hear that you had such a positive experience, and it’s great to know that John went the extra mile—literally—to personally deliver your new car. We’re lucky to have such dedicated team members and are grateful for the opportunity to work with you. If you ever need anything else, we’re here to help!

April 12, 2025

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John Laino was extremely kind, professional & very knowledgeable. He sold me exactly what I wanted in my car, and also made my trade in process almost effortless, on my part. He made sure my daughters More

by gena824
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig

Apr 26, 2025

Audi Wyoming Valley responded

Thank you for sharing your experience! We're so happy to hear that John made your car-buying process smooth and enjoyable for both you and your daughters. It's great to know that he provided such professional and knowledgeable service while making sure everyone was comfortable. We truly appreciate your recommendation and are grateful for your kind words about John’s quality service. If you ever need anything else, don’t hesitate to reach out!

April 03, 2025

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Jenifer was very helpful. John was excellent from start to finish! Showed my wife various models and when we locked onto Q3, he showed various features. Why we made a good cho More

by mmichaeljmurphy Mike Murphy
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Perry

Apr 26, 2025

Audi Wyoming Valley responded

Thank you for the wonderful review! We're so glad to hear that Jenifer and John made your experience enjoyable and informative. It’s fantastic that John was able to help you both explore different models and highlight all the features that make the Q3 such a great choice. We truly appreciate you taking the time to share your feedback and are thrilled you found the perfect vehicle. If you have any questions or need further assistance, don’t hesitate to reach out. Enjoy your new Q3, and we look forward to working with you again!

April 03, 2025

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John was very courteous, personable, thorough and made it a pleasant experience today. Great salesman More

by Dee
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Recommend Dealer
Yes

Other Employees Tagged: George Miick, Jennifer Perry

April 02, 2025

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John and Troy were absolutely fabulous with the entire process of turning in my Q5 for a Q7. Thank you both very much! 😀 More

by Michelle Wise
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig

March 31, 2025

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Employee Rating

John is very knowledgeable and very courteous. Showed us various models of Qseries showing benefits of each. I had. Decided on Q3, walked thru features and explained throughly to my wife and I More

by mmichaeljmurphy Mike Murphy
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Perry

March 23, 2025

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Employee Rating

We had a great experience at Wyoming Valley Audi. John Laino was great, there was zero pressure, and we felt very comfortable and excited to move forward. We are so happy with our purchase! More

by SKlimek
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Perry

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