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John Lavelle
John Lavelle at Joyce Honda

John Lavelle

Service Advisor

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.9
358 Reviews
4.9

358 Reviews

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358 Reviews of John Lavelle

November 12, 2025

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Employee Rating

Great staff and excellent quality repairs, but the costs for parts and service are outrageously more expensive than those at local non-dealership service centers. More

by OVERDEEPBLUESEAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson

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Nov 12, 2025

Joyce Honda responded

Thank you for your feedback! We truly appreciate your kind words about our staff and the quality of our repairs. We understand that dealership service costs can sometimes be higher than independent shops — this reflects our use of genuine Honda parts, factory-trained technicians, and warranty-backed work to ensure lasting reliability and safety. We’d love the opportunity to review your recent service and discuss how we can provide the best value possible. Please feel free to contact Erik Matos, Service Manager, at 973-361-1396 or via text at 973-607-0237, or email erik_matos@joycehonda.com . Thank you again for choosing Joyce Honda — we appreciate your trust in our team!

November 11, 2025

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John provided outstanding service the few times he's been my service advisor. Very knowledgeable and professional. More

by kitiarii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

November 01, 2025

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Excellent dealership. I do all my repairs there. They explain everything and are very reliable. More

by demaiojoy373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Kelly Fields

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Nov 01, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 28, 2025

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Employee Rating

Joyce Honda has always been reliable and reasonable, fast service, convenient, friendly and workers are polite. More

by dawilliamshale57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Luis M Berrio

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Oct 28, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 26, 2025

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Employee Rating

Joyce Honda has great customer service, and they always get me in on a timely basis More

by lfounds24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell, Subuhi Shakil, Kelly Fields

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Oct 27, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 18, 2025

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Employee Rating

Excellent service very great customer service. Lloyd was very helpful and explained every detail and provided clear actions plan More

by PATJATIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, Charles Mitchell, Subuhi Shakil

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Oct 18, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 17, 2025

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Employee Rating

This place is great and I've been getting my cars serviced here for years. More

by CHRISTOPHERJFEELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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Oct 17, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 15, 2025

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Employee Rating

Excellent customer service. Listens to customer concerns & takes time to correct any problems. Thank you.. More

by GBRANCACCIO1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Steward, Tom V.P.

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October 12, 2025

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Employee Rating

My service two was great, he honored my coupon and fixed my car in a timely manner. Other times I have gone, other service reps would not honor a coupon. I believe your prices are extremely high, so they o More

by DMARIELOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 02, 2025

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Employee Rating

Everyone is very nice and professional. They keep you informed with your repairs and how long ot should take. More

by VPAPSCOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lloyd Wilson

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Oct 02, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

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