John Mefferd

I felt completely taken care of. They went an extra step to meet my requests. Thank you, guys! They went an extra step to meet my requests. Thank you, guys! More

by THEMOVINGBODY Verified Customer Verified Customer

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The new online system showed exactly where in the process my vehicle was and was helpful. Also my service advisor came to look for me. my vehicle was and was helpful. Also my service advisor came to look for me. More

by Tex1 Verified Customer Verified Customer

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They’re trying, but I’ve had my 2024 F150 platinum there twice for a battery issue and they haven’t been able to figure it out yet. I’m taking it back again Monday. twice for a battery issue and they haven’t been able to figure it out yet. I’m taking it back again Monday. More

by KDOWD2003 Verified Customer Verified Customer

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Great experience all around great customer service and quick turnaround Advisors are great and helpful with everything.! quick turnaround Advisors are great and helpful with everything.! More

by Unknown Verified Customer Verified Customer

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,Service, ride back to my home, delivery were all great. However, upon driving the car, the engine check light was on. I called Service and she said that the associate would call me back. I got no call bac However, upon driving the car, the engine check light was on. I called Service and she said that the associate would call me back. I got no call back. But all’s well that ends well. The engine check light is no longer on. More

by chasthompson700 Verified Customer Verified Customer

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Quickly after we purchased the car, we discovered it had undercarriage damage, and it took four months to get our car back from the dealership. The process was not smooth in them repairing and accepting res undercarriage damage, and it took four months to get our car back from the dealership. The process was not smooth in them repairing and accepting responsibility for a very obvious transportation problem of our new vehicle. We were very disappointed in the service departments response and timeliness. We were getting ready for a lemon law claim and the top it off knowing all this they did very little to make up for this blatant problem. More

by kallard22 Verified Customer Verified Customer

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The service at Marin County Ford is top notch starting with the service department manager John very helpful, and was very attentive to my needs They got me in and out within an hour and a half and got m with the service department manager John very helpful, and was very attentive to my needs They got me in and out within an hour and a half and got me back to work Thanks for all they do at Marin County Ford More

by Lance36 Verified Customer Verified Customer

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The team and John worked hard to find me exactly what I wanted keeping me up to date on progress along the way. Once they found it we were able to do the paperwork quickly and painlessly! I am thrilled w wanted keeping me up to date on progress along the way. Once they found it we were able to do the paperwork quickly and painlessly! I am thrilled with my purchase. More

by tonismorgan Verified Customer Verified Customer

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As always took care of my vehicle did such a great job got me back on the road as soon as possible. I bring all my cars there. got me back on the road as soon as possible. I bring all my cars there. More

by mefferd1 Verified Customer Verified Customer

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Worst service department ever! Two week repair max. After 10 weeks car still not repaired! Two week repair max. After 10 weeks car still not repaired! More

by SUTTON1 Verified Customer Verified Customer

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