John Moen

John was efficient in managing the service visit. He quickly texted a copy of the TX state inspection to my phone. His advice on what items in the 60,000 mile recommended service aligned with my plan He quickly texted a copy of the TX state inspection to my phone. His advice on what items in the 60,000 mile recommended service aligned with my plan More

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My dad called to talk to John and actually had to ask him 'if he really worked at a dealership..' because his service and knowledge was under par. He was very quick to tell me I was wrong about what we discu 'if he really worked at a dealership..' because his service and knowledge was under par. He was very quick to tell me I was wrong about what we discussed, and I thought that the customer is supposed to be right, but he argued with me. It was hard to get him on the phone. He blamed things on me and was unprofessional on how he tried to correct me. More

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Jon went above and beyond to get my vehicle repaired and serviced in time. He was in constant communication, and made sure we were well taken care of. serviced in time. He was in constant communication, and made sure we were well taken care of. More

by ekwright76 Verified Customer Verified Customer

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I think John Moen is awesome, he does a great job. My issue is with the dealership. I bought my vehicle there, got a blowout and invoked my service program on towing. What they dont tell you is tow My issue is with the dealership. I bought my vehicle there, got a blowout and invoked my service program on towing. What they dont tell you is towing is only covered for up to 5 miles from the dealership, everything else is on you. So that was not told to me upon contract signing. Follow up, my tire was replaced, i wasnt charged but it appears that they either never returned and or lost my Wheel lock when the tire was replaced because this past weekend I came in for a rotation and I dont have a wheel lock. So either you never gave it to me upon purchase or you lost it when my car got dropped off by the tow truck driver. Again, all the service guys always treat me great, my issue is behind the scenes with management and finance. What they sell you and what you get are two different things.. Makes me tell people avoid buying from this dealership. More

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Everything was clean and everyone was pleasant and easy to talk to. They all greeted me with kindness to talk to. They all greeted me with kindness More

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they did a good job keeping me informed trough the process, they also did it faster than what they told me too. big incovinient is not having a rental every other dealer. has a loaner specially when i process, they also did it faster than what they told me too. big incovinient is not having a rental every other dealer. has a loaner specially when it was not your fault, but a factory problem. More

by garcia_0618 Verified Customer Verified Customer

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Quick, efficient, very helpful and friendly My go to dealership for my Ram now and in the future dealership for my Ram now and in the future More

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Quick appointment, quick service. Excellent customer service I would highly recommend this dealership over another city's. Excellent customer service I would highly recommend this dealership over another city's. More

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I just spent $500 plus allowed you to complete factory incentive pil change and you didn't wash my truck? incentive pil change and you didn't wash my truck? More

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I had my back tire switched out to my spare tire. After I picked up my vehicle and drove down the road and no, it only had 24 pounds of pressure and needed at least 41. I thought they would have at l After I picked up my vehicle and drove down the road and no, it only had 24 pounds of pressure and needed at least 41. I thought they would have at least put air in that tire they switched out. More

by kittyeverhart Verified Customer Verified Customer

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