John O'Neal

Service was quick and staff was friendly. Austin Perkin provided great recommendations on what is needed in my car and what to expect in my future visit. Austin provided great service knowled Austin Perkin provided great recommendations on what is needed in my car and what to expect in my future visit. Austin provided great service knowledge and I left my car feeling that it would be well taken care of. Service like this is the reason why I keep coming back to Lexus or Monterey. I also have to mention Jason O’Neal, I showed interest in the 2025 GX and he provided me with information to guide me in which model would best fit my lifestyle. He was patient and took the time to go over every detail. When I’m ready I will definitely purchase my car at this location. More

by HZR2000 Verified Customer Verified Customer

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Lexus service is the reason I have bought 3 Lexus cars. Always friendly, polite and professional. Always friendly, polite and professional. More

by jmlandreth Verified Customer Verified Customer

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I rarely write reviews, but my recent experience with Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Victor whose Behavior was unprofessional and dismissive from the start instead of trying to resolve my issue the manager was rude and patient and made me feel as though my concerns didn't matter Good customer service is about respect and accountability obviously that was lacking here what should have been a simple and straightforward interaction turned into a frustrating ordeal due to the manager's attitude and in willingness to help. I expected much better from a company that claims to Value its customers. I sincerely hope management takes this feedback seriously and addresses the way customers and myself were treated by the service manager Victor. Until then I cannot recommend this place to anyone looking for respectful and Professional Service. More

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Service and personnel were all great. I really couldn’t ask for any improvement as everything went just as I hoped it would. I really couldn’t ask for any improvement as everything went just as I hoped it would. More

by normanleve Verified Customer Verified Customer

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Great service front beginning to start. Strong follow up when additional service is Needed. I always get a call when my Lexus is ready. Strong follow up when additional service is Needed. I always get a call when my Lexus is ready. More

by cuetom Verified Customer Verified Customer

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