John Richards | Page 3

Terrible service department - the first thought that comes to mind is RUN don't walk away from this dealer's service. Sales on new Jeeps at this dealership and the sales management team are on par, but comes to mind is RUN don't walk away from this dealer's service. Sales on new Jeeps at this dealership and the sales management team are on par, but if you buy a car from them, have it serviced elsewhere. Every time we brought our Grand Cherokee in for service there was a dispute. Either the service team completely botched the job (like putting simple roof racks and side steps on). If anyone but myself took the Jeep in for service or repair, the service team persuaded them to add on more unnecessary service charges than what were needed...and at a hefty charge. Net/net, this is not the kind of service you would expect from a reputable dealership, so be warned! I've since bought another Grand Cherokee at Palmer Dodge/Jeep and their service department runs circles around the Troncalli group here. More

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I was blown away with the awesome service I received in the collision center. My Mazda 3 looks better than new. These guys went the extra mile, from quotes, to drop off and pick up these guys had it togeth the collision center. My Mazda 3 looks better than new. These guys went the extra mile, from quotes, to drop off and pick up these guys had it together. When I picked up my car, I had to do a double take to ensure that it was my car I was getting into. They detailed it and even cleaned the buildup on my headlghts. The little details make such a difference. Any future colission needs I may have will be handled at Troncalli in Cumming. Great job guys. I appreciate it. More

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I have now bought 2 vans from Troncalli, and have had a great experience both times. Clifford Rudd, Tye Bergquist and Daniel Gonzalez could not have made this last transaction any more perfect! I have sent great experience both times. Clifford Rudd, Tye Bergquist and Daniel Gonzalez could not have made this last transaction any more perfect! I have sent several friends to the dealership as well. They have also all come home with new cars that they love! Everyone is extremely friendly and helpful! The service department is also wonderful... they go out of their way to help their clients! I have already picked up the phone to let everyone know the awesome deals and vehicles that are waiting for them at Troncalli! Thanks for always making my trip to the dealership and awesome one! More

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I am glad I have purchased my 2008 Charger from here. The service I have received here over the past 4 years has been nothing but outstanding. Sales team is very friendly and are helpful. They understand tha service I have received here over the past 4 years has been nothing but outstanding. Sales team is very friendly and are helpful. They understand that you are making an important purchase and they spend time to help you research on everything. They did not push me to purchase right away. Instead, they let me drive their cars home to see if it fits my garage and my driving style. When I was ready to make the purchase, they made sure I got a great deal and offered a lot of extra values and services that other dealerships cannot beat. At the service department, everyone is knowledgeable and eager to help. The mechanic designated to service my vehicle is Steve Echols. He is very experience, well trained, and very detail oriented. I have watched Steve working on other cars before. Steve works on every car as if it is his own. When he returns the car to me, I know that the job has been done right. I am sure most mechanics at Troncalli are equally good, but I am glad I have someone I can always trust to work on my car. Parts department Cliff is another awesome staff. He is very experienced, very knowledgeable and very patient. He always gives sound advice on parts and accessories. I do have another dealership closer to my home, but I repeatedly chose drive the extra distance to come back here to look for advice from Cliff. Body shop staff is also awesome. They stand behind their work. One time I had an accident and the door had to be replaced. The paint color was slightly off which can be visible only under direct sunlight. They took the car back and redo it, and gave me free rental car during the rework. The did a fantastic job. I grew up from a family that was not impressed by the Dodge brand. This dealership has turned it around 180 deg. I am glad I bought my Charger from Troncalli. I am a very proud Dodge owner, and one happy Troncalli customer. More

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Have been working on a new car warranty issue with the front seats creaking. This was a difficult item to narrow down, but John and team continued to forge ahead and seem to have isolated the root cause front seats creaking. This was a difficult item to narrow down, but John and team continued to forge ahead and seem to have isolated the root cause and it seems to be resolved. Great personal service received throughout. More

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I needed tires for my wife's Mazda. I don't live near this store but I work in the area 3 days a week. I stopped in and met with JR on Friday, who priced tires for me. He was the best deal I found. The t this store but I work in the area 3 days a week. I stopped in and met with JR on Friday, who priced tires for me. He was the best deal I found. The tires would be in the same day! I came in today, Saturday, at 8:30 AM for my appointment and was on my way home by 10:15 with a new set of tires and an alignment for a car brand that this store is not even a dealer. A excellent experience, great job by the Technician, Alex Ball and I saved some money. And they have great coffee! More

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Purchased new RAM 1500 from Troncalli in Feb 2011.Have not had any issues with the vehicle.Have had all recommended service performed by this dealer.The service dept has been excellent to deal with and ha not had any issues with the vehicle.Have had all recommended service performed by this dealer.The service dept has been excellent to deal with and have handled all necessary updates and one recall in a professional manner.A pleasure to do business with this dealership. More

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I bought my car at this store new April 08. I have had all 80 of my oil changes in this very daelership. From service techs, service writers, and JR himself. Have all been excellent. I recommend this serv all 80 of my oil changes in this very daelership. From service techs, service writers, and JR himself. Have all been excellent. I recommend this service to everyone I know, even to those who have not bought at this dealership. More

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