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John Stephens
John Stephens at Moore Buick GMC
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John Stephens | Page 3

Parts Manager

Moore Buick GMC

2445 N Marine Blvd
Jacksonville, NC 28546

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4.9
104 Reviews
4.9

104 Reviews

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104 Reviews of John Stephens

December 08, 2023

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Employee Rating

I appreciate all the people who take care of my GMC truck and me while my truck is at Moore’s. Thank you More

by smajret08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinoza, Gerald Hines, Charles Williamson, Jackie Young, John Gibson, Jennipher Likens, Rj Filoon , Duncan Stephens, Dakota

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Dec 12, 2023

Moore Buick GMC responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 04, 2023

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Employee Rating

Everyone was great from start to finish! My vehicle was fully addressed within a week of starting paperwork, any service they needed to be done was done and I’m confident that the job was do More

by kapeka808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Henry, Ryan Kephas, Wayne Pohlman, John Gibson , Ted Azam and Jonathan Mercado

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Dec 07, 2023

Moore Buick GMC responded

We are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 25, 2023

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Employee Rating

Smooth transaction truck was covered under warranty. Did take sometime to get part due in part to shortage of units available.From write up of work order to finish and pickup of truck no issues. More

by shaneshotrods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Gibson, Rj Filoon

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Nov 28, 2023

Moore Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2023

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The service is great. We are a well satisfied customer. We always recommend Moore Buick to all our friends and family. More

by pdeborah1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Pohlman, John Gibson

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Nov 24, 2023

Moore Buick GMC responded

We really appreciate your positive review! Thanks for the recommendation, and have an amazing day!

November 17, 2023

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Dealership was very friendly and professional. Very thing was clean and inviting. Waiting area was nice. More

by timothy.lamberth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Gibson, Jennipher Likens, Rj Filoon , Derrick Black, Brittany Bryant, Anthony Rocci, Salesman Luke was awesome

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Nov 21, 2023

Moore Buick GMC responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

Nov 21, 2023

Moore Buick GMC responded

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October 12, 2023

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This is the BEST service department i’ve experienced. The staff is very professional and knowledgeable. More

by jakm2582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennipher Likens , Derrick Black, Brittany Bryant

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Oct 14, 2023

Moore Buick GMC responded

We are so happy to read such a great review about Moore Buick GMC Truck, INC.! We look forward to your next visit! Take care!

October 03, 2023

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Employee Rating

Bad waiting area. No communication during 3hr wait. Concessions in service area, not customer area. Customers lined up against wall in waiting area. Free fruit, nabs w More

by lwilson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Kephas, John Gibson, Jennipher Likens, Rj Filoon, Kendra Marshburn , Derrick Black, Brittany Bryant, Anthony Rocci

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Oct 06, 2023

Moore Buick GMC responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (910) 378-0190 at your earliest convenience to discuss how we can turn this experience into a positive one.

Oct 06, 2023

lwilson22 responded

I’m not on a rant about the negative experience I had from the service staff ( not letting me know why the repair Wes taking so long. I did Have an appointment). They performed as instructed I assume. However, the customer waiting area is in need of a ‘fix’ . Good coffee carafes and bottled water is good. No snacks or fruit available in waiting’s room. Very small. Inadequate seating. Multiple staff passing through on their way, I assume, to use toilet facilities. These staff avoided any eye contact with customers. Vending machines in service area. Waiting can/should be a relaxing experience as possible. Comfortable seating. Good visuals on walls. Show off inventory on monitors. Provide access to showroom. Sell a car while customers wait. Charging stations. The waiting area should be very spacious. I come to j’ I’ll from new Bern just to have my Enclave serviced at Moores. I may not in the future. Thanks for your feedback back. That is a good thing. Ben Wilson

September 05, 2023

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Great service will return when we decide to buy another car. Explained everything on the car to my wife. More

by forsberg.gary
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Henry, Ryan Kephas, Kendra Marshburn , Brittany Bryant, Drew Edney

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Sep 08, 2023

Moore Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Moore Buick GMC Truck, INC. Thank you so much for your feedback! We hope you have a great day!

July 18, 2023

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The entire process of getting the right tires was handled with professionalism and extreme courtesy. More

by JOHN_DAWN_HARMON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Chance

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Jul 27, 2023

Moore Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

July 04, 2023

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The personnel is friendly and professional always in handling concerns about my truck and take care of things quickly. More

by CVRNC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Smoak, Luke Trosclair, Paul Henry, Wayne Pohlman, Jim Wright, Charles Williamson, Jackie Young, John Gibson, Rj Filoon

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Jul 06, 2023

Moore Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again soon!

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