John Wilson
John Wilson at Folsom Lake Hyundai
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John Wilson | Page 2

Service Manager

Folsom Lake Hyundai

12530 Auto Mall Cir
Folsom, CA 95630

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4.4
19 Reviews
4.4

19 Reviews

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19 Reviews of John Wilson

September 07, 2023

Dealership Rating
Employee Rating

Service Center employee JET V makes the entire Service Center first rate! I went to the center to see if anyone could help me retrieve my driver's license and credit card which I dropped into a very small More

by waldenpowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jet V

Sep 08, 2023

Folsom Lake Hyundai responded

We're delighted to know that Jet was able to assist you in such a unique situation here at Folsom Lake Hyundai! We'll be sure to pass along your kind words. Thanks for the 5-star review and remember, we're always here if you need us again!

August 20, 2023

Dealership Rating
Employee Rating

The service was much better than expected considering the situation of the remodeling presently taking place at the dealership. Friendly and informative service was provided during the entire service. Free U More

by Cdmoke1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2023

Folsom Lake Hyundai responded

We appreciate your positive feedback! Thanks for choosing Folsom Lake Hyundai and for highlighting our team's friendly, informative service, as well as our courtesy Uber rides. See you next time!

July 26, 2023

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Worst experience of my life. Was told it would take upto 2 hrs for recall fix. I was there for 4 plus hours. Also Mark was rude and i quote, told me if i wasn't happy then i s More

by cathiesant
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jul 27, 2023

Folsom Lake Hyundai responded

I'm sorry to read about your experience. It's concerning that you felt our service was not up to standard and I apologize for any rudeness encountered, as this is certainly not the level of customer care we aim for. We'd appreciate the opportunity to discuss this further with you in person or over a call if possible. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139

May 04, 2023

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Employee Rating

Best service ever. Corey, the service rep was very helpful. Got all the work done in 2-3 hours. Outstanding! More

by docfeelgood88
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey

May 04, 2023

docfeelgood88 responded

Love Folsom Lake Hyundai

May 05, 2023

Folsom Lake Hyundai responded

We are thrilled that you were so well taken care of by Corey and the team! Thank you for choosing Folsom Lake Hyundai and for sharing your experience. Drive safely until we see you again!

March 31, 2023

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Employee Rating

It was a nasty windy rainy day with the Hyundai dealership and the staff got my car done an excellent time very helpful people. More

by Rooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2023

Folsom Lake Hyundai responded

We're thrilled you enjoyed working with our team at Folsom Lake Hyundai! Thanks for the support.

March 22, 2023

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Employee Rating

Awesome customer service and has a knowledge on cars and professional. He makes a deal easy to buy cars. More

by Mjmanuel_5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 23, 2023

Folsom Lake Hyundai responded

We're so glad to hear our team's industry knowledge and quality customer service made your visit such a success! We appreciate your business and hope to see you again at Folsom Lake Hyundai! Enjoy that new purchase!

March 17, 2023

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Employee Rating

Jett is a great Service Advisor. I had a lot of work that needed to be done and he coordinated it well, and kept in touch with updates. More

by Bgriffith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2023

Folsom Lake Hyundai responded

Jett and the entire Folsom Lake Hyundai team are thrilled to see this excellent review! Thank you so much for supporting Folsom Lake Hyundai and we will see you next time!

September 01, 2022

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Employee Rating

Pleasant staff. Nice open waiting room. I don't have 15 words to say here. More

by Ttaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 02, 2022

Folsom Lake Hyundai responded

Thanks for the great review! We're happy that you're a satisfied customer of Folsom Lake Hyundai.

June 29, 2020

Dealership Rating
Employee Rating

My salesman “Zee” was the best. He took the time to really listen to my wants and needs in order to find the perfect vehicle for my family. Excellent customer service. More

by Brittanyallison24
Recommend Dealer
Yes
2

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