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John Wirshing

Overview Reviews (14)

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John Wirshing

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John Wirshing | Page 2

Finance Director

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.3

14 Reviews

Overview Reviews (14)

4.3

14 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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14 Reviews of John Wirshing

August 09, 2022

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Employee Rating

One of the worst car buying experiences ever. They want to take back my car after 9 days of delivering it to me according to them I must present all my Bank statements to be approved through thIE They want to take back my car after 9 days of delivering it to me according to them I must present all my Bank statements to be approved through thIER Scam financing. I have an 800 beacons score I have asked the dealership for a purchase order, to go bring my own financing and they have sent me a threatening letter saying that I have to return the vehicle within 5 days or it will be repossessed and showen as a repossession on my credit. Do yourself a favor stay away from these people and especially Steve in the finance department the biggest mafia scammer of them all. More

by Z06JOEL

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Steve Pastukhov, Andres Vergara , Na

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Aug 09, 2022 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review of Lexus of Pembroke Pines! Andres will be so happy to hear you appreciated his help. Enjoy your new car!

Aug 18, 2022 -

Z06JOEL responded

After 9 days they want to take the car away from me even though I have an 800 Beacon score this dealer is the biggest scammer And the finance department wants to give you a 4.22 APR with an 800 Beacon score stay away from this dealership

Aug 18, 2022 -

Lexus of Pembroke Pines responded

This is worrying to hear, as we run an ethical business. I think it would be best if we discussed this directly so I can properly address your concerns and provide any guidance or assistance I can. Please give me a call at your nearest convenience - I won't be able to determine your contact details from this review. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Aug 23, 2022 -

Z06JOEL responded

It's called yoyo financing. Your comrade Steve is an expert.

September 24, 2021

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Employee Rating

I purchased a 2021 Mercedes it was given to me with a broken rear light, overdue for service. They proceed to lie and tell me it was done. The finance gentleman told me to my face, “I know you told me n broken rear light, overdue for service. They proceed to lie and tell me it was done. The finance gentleman told me to my face, “I know you told me not to put the service plan it into the financing but I did and it’s too late now. Please don’t buy from us again and don’t come here again. I spoke to Finance manager explained everything and I’m still waiting for his call. Definitely wrong in every department. I was lord too by everyone there. From salesman to financing to the finance manager. Now I’m stuck with a repair bill. More

by LADYDENTALDDS

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Darren Lusane

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Oct 09, 2021 -

Lexus of Pembroke Pines responded

This does not sound like the transparent and customer focused service that our team aims to offer. I apologize that you were treated this way and that the vehicle's condition was not as described. I regret that your experience has left you feeling as though you cannot trust our team and would like to do what I can to improve the outcome of this situation for you. I will be unable to locate your contact information based on your username, but I will list mine below. I hope we'll have the chance to speak soon. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

June 13, 2021

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Excellent service from the moment I checked in for an oil change on my 2011 Lexus RX350. John (Rep) was exceptional. Thank you so much! change on my 2011 Lexus RX350. John (Rep) was exceptional. Thank you so much! More

by terryjetter3

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera, Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina , John in the service department was exceptional!

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Jun 14, 2021 -

Lexus of Pembroke Pines responded

Thanks for the kind review! It was our pleasure to assist you and your 2011 Lexus RX 350. We will be sure to let John know he provided a positive service experience. Thanks for choosing Lexus of Pembroke Pines, and we hope to see you next time. Take care!

May 08, 2021

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Employee Rating

John the service advisor always is pleasant and displays a great attitude! John informs of upcoming services that need to be perform in the future. a great attitude! John informs of upcoming services that need to be perform in the future. More

by Tan

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

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May 10, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that John took such great care of you and your vehicle! Thank you for choosing Lexus of Pembroke Pines, your review means a lot to us. See you next time!

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